Public Tickets
progressed
Mobile & Sticky Menu LogoClosed
TheGem (WPBakery)
Updated April 3, 2022 at 9:36am
2
Most recent comment from Oliver:HI,Sorry for delay, in the sticky logo used a mobile logo, if you need make something custom, use header builder:https://codex-themes.com/thegem/documentation/header-builder/
progressed
logo not visible in developer tools on Appli ipad modeClosed
TheGem (WPBakery)
Updated April 3, 2022 at 9:26am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access? I'll check it out
STLChangeFTF
Header Color IssueClosed
TheGem(Elementor)
Updated April 1, 2022 at 7:06am
10
Most recent comment from Oliver:You're welcome!
Cristianmedia
Problem occured while processing the ajax requestClosed
TheGem(Elementor)
Updated March 30, 2022 at 11:09am
7
Most recent comment from Oliver:Hi,pls. contact your hoster and ask him to check this issue
Alexi De Los Santos Fermin
Demo in localhostClosed
TheGem(Elementor)
Updated March 27, 2022 at 8:18am
3
Most recent comment from Oliver:Hi,Can you make screenshot what do you have in the wp-content folder?
bahaisma86 Bahamdin
Choose the wrong themeClosed
TheGem (WPBakery)
Updated March 27, 2022 at 8:08am
4
Most recent comment from Oliver:Hi, sorry for this delay because of the weekend.
TheGem theme is one theme which includes multiple demos. The logistic demo is also included in the package, you just need to make a demo import of th ...
Eryk
Footer problemClosed
TheGem (WPBakery)
Updated March 24, 2022 at 8:47am
8
Most recent comment from Oliver:Hi,
Can you set the site to any test hosting?
Scott
Non-urgent LayerSlider slider update issueClosed
TheGem(Elementor)
Updated March 24, 2022 at 6:45am
8
Most recent comment from Oliver:Hi.ok.
kevmitch333
The Gem Conference Demo featureClosed
TheGem(Elementor)
Updated March 23, 2022 at 11:09am
8
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Barbara Baar
child themesClosed
TheGem(Elementor)
Updated March 22, 2022 at 9:01am
2
Most recent comment from Oliver:Hi,You don't need make a child theme manually yourself, you can find it in the archive you downloaded from the theme forest. Take a look to the folder Child_Theme
polkadotdigital
License Not workingClosed
TheGem (WPBakery)
Updated March 22, 2022 at 6:35am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Grossmann_Projektentwicklungs_GmbH
Demo Import stuck at 99.9Closed
TheGem(Elementor)
Updated March 22, 2022 at 6:30am
4
Most recent comment from Oliver:ok, thank you for letting know
Scott
Header error. Please help.Closed
TheGem(Elementor)
Updated March 21, 2022 at 10:24am
3
Most recent comment from Oliver:Closed, thank you for letting know
digitalienio
Demo Import Stuck at 76%Closed
TheGem(Elementor)
Updated March 20, 2022 at 11:42am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin and FTP access?
Gerald Bertet-Pilon Nicolas
An error occurred while updating LayerSlider: Update package not available.Closed
TheGem(Elementor)
Updated March 20, 2022 at 11:34am
5
Most recent comment from Oliver:Hi,
Pls. wait a bit, we're testing it on compatibility with the theme, soon will be updated in our repository.