Public Tickets
Nurney Richman
social icons not displaying top of pageClosed
TheGem (WPBakery)
Updated July 7, 2022 at 6:14am
2
Most recent comment from Oliver:Hi,Can you make few screenshots where it should be?
marianogi
portfolio slugClosed
TheGem (WPBakery)
Updated July 4, 2022 at 12:21pm
4
Most recent comment from Oliver:Welcome!
rahilmehta
Theme and plugins not updatingClosed
Activation Problems in TheGem Theme.
Updated July 4, 2022 at 8:36am
4
Most recent comment from Oliver:Hi,Sorry for delay, as I see you already updated plugins, do you still need help?
Justin
Theme updateClosed
TheGem (WPBakery)
Updated June 30, 2022 at 7:18am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
dylanb39
White Space between Menu and ContentClosed
TheGem (WPBakery)
Updated June 30, 2022 at 6:47am
5
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Tina McDowell
LottiefilesClosed
TheGem (WPBakery)
Updated June 28, 2022 at 7:08am
2
Most recent comment from Oliver:Hi,Sorry, from the box - no, you should use third-party plugin
timk46
Accidental installationClosed
TheGem (WPBakery)
Updated June 27, 2022 at 7:23am
2
Most recent comment from Oliver:Hi,Sorry, are you about the license code?
Lenaindigo
cart not appearingClosed
TheGem (WPBakery)
Updated June 24, 2022 at 11:45am
8
Most recent comment from Oliver:Hi,You need deactivate catalog mode check box here:https://dev.koidukuma.ee/wp-admin/admin.php?page=thegem-theme-options#/woocommerce/product-layout
Clever_Recursos
License & UpdatesClosed
TheGem(Elementor)
Updated June 24, 2022 at 9:03am
2
Most recent comment from Oliver:Hi,We have included RevoSlider and LayerSlider in our theme as a bundled plugin under developer license. This means, that all features and functions are availbale for usage, except additional templat ...
halinasplace
wp-rocket pluginClosed
TheGem (WPBakery)
Updated June 23, 2022 at 11:56am
14
Most recent comment from Oliver:Welcome!
Amar Shan
Tour shortcode on mobile devicesClosed
Scalia
Updated June 23, 2022 at 11:32am
6
Most recent comment from Oliver:HI!
CSS example:
@media (max-width: 768px) {
.vc_tta-panel-heading {
position: relative;
}
.vc_tta-panel-heading:after {
content: 'e60a';
font-family: 'scalia-icons';
...
halinasplace
cart icon not appearingClosed
TheGem (WPBakery)
Updated June 22, 2022 at 8:21am
4
Most recent comment from Oliver:Ok, thank you for letting know
albertburrull
Sidebar widerClosed
TheGem (WPBakery)
Updated June 21, 2022 at 1:01pm
4
Most recent comment from Oliver:Ok thank you for letting know
bahaisma86 Bahamdin
Logo locationClosed
TheGem(Elementor)
Updated June 20, 2022 at 9:28am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
kristine8
Countdown to specific timeClosed
TheGem (WPBakery)
Updated June 17, 2022 at 8:58am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!