Public Tickets
Andy Coteman
Theme usageClosed
TheGem (WPBakery)
Updated January 3, 2023 at 7:38am
2
Most recent comment from Oliver:Hi,Sorry for delay, take a look:
Cartmenezz
Slow shop loading timeClosed
TheGem(Elementor)
Updated December 30, 2022 at 6:02am
2
Most recent comment from Oliver:Ok, thank you for letting know
vaibhav
activation of thegemClosed
TheGem(Elementor)
Updated December 29, 2022 at 8:35am
2
Most recent comment from Oliver:Hi,Should be working, can you check?
Gkumar
Not able to change this background imageClosed
TheGem(Elementor)
Updated December 28, 2022 at 7:34am
2
Most recent comment from Oliver:Hi,Take a look:
adamjones1
ReCAPTCHA 3Closed
TheGem(Elementor)
Updated December 27, 2022 at 8:55am
14
Most recent comment from Michael:You are using a third-party plugin to add reCAPTCHA. In order to check whether TheGem theme is the cause of this problem, you need to check the functionality of this function with the default Wordspre ...
Elif Karayiğit
Domain changeClosed
TheGem (WPBakery)
Updated December 26, 2022 at 9:21am
2
Most recent comment from Michael:HI!You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager
Kattia Bolanos
Pop UpClosed
TheGem(Elementor)
Updated December 24, 2022 at 7:06am
2
Most recent comment from Michael:Hi Kattia, yes, sure, TheGem has Popups Builder, no need to use any third-party plugins. Please check: https://codex-themes.com/thegem/documentation/thegem-popups-builder/
Gkumar
Language menu need to be removeClosed
TheGem(Elementor)
Updated December 23, 2022 at 12:53pm
2
Most recent comment from Michael:HI!
You need to edit the Header templates:
https://thesportscart.in/wp-admin/edit.php?post_type=thegem_templates&templates_type=header
Jana
breadcrumbClosed
TheGem (WPBakery)
Updated December 23, 2022 at 11:10am
10
Most recent comment from Michael:You're welcome!Have a nice day!
manuel-logika
anteprima blog nel footerClosed
TheGem (WPBakery)
Updated December 23, 2022 at 10:39am
4
Most recent comment from Michael:Please contact us if you have any questions.
Merry Christmas!
Gkumar
Menu is not working and banner is brakingClosed
TheGem(Elementor)
Updated December 23, 2022 at 9:26am
2
Most recent comment from Michael:HI!The header on this installation is created with the Header Builder and if you want to set up a new menu, you need to use these settings.https://thesportscart.in/wp-admin/post.php?post=20&action=ele ...
Will
Cannot update ThemeClosed
TheGem (WPBakery)
Updated December 22, 2022 at 12:04pm
4
Most recent comment from Michael: You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager
Jana
Alternative Text shown above picture by click on lightboxClosed
TheGem (WPBakery)
Updated December 21, 2022 at 7:30am
4
Most recent comment from Michael:pls. use following css:
.pp_pic_holder .ppt {
display: none !important;
}
Hed
WP RocketClosed
TheGem(Elementor)
Updated December 20, 2022 at 2:29pm
6
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.
infinityskills
Theme Issue displayClosed
TheGem(Elementor)
Updated December 20, 2022 at 11:43am
7
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!