Public Tickets
Nicholas
Pop up doesn't show up on mobile/tablet
TheGem (WPBakery)
Updated 5 days ago
4
Most recent comment from Michael:You're welcome!
Have a nice day!
webpoyraz
Theme Features
TheGem (WPBakery)
Updated 1 week ago
2
Most recent comment from Oliver:Hi, thank you for your purchase.
This landing page demonstrating the features of the theme is created for marketing purpose only and is not meant to be a demo content page. However, this page is ava ...
Erica
The GemBlocks Plugin not updating
TheGem (WPBakery)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi Erica,
kindly recheck the file permissions on your hosting/FTP and ensure you have free space in your hosting account. If both is ok, please share the FTP access details in a private message, we ...
nestolucio
WP Bakery
TheGem (WPBakery)
Updated 3 weeks ago
4
Most recent comment from Oliver:You are most welcome!
manuel-logika
youtube video and gdpr
TheGem (WPBakery)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi,
Kindly check this documentation: https://docs.codex-themes.com/category/562-privacy-gdpr
https://docs.codex-themes.com/article/566-privacy-preferences-consent
shreyash0012
Product Variation Gallery
TheGem (WPBakery)
Updated 3 weeks ago
4
Most recent comment from Oliver:Hi,
https://wordpress.org/plugins/woo-product-variation-gallery/ - you can use this plugin to achieve this purpose. Kindly note: by using this plugin you need to change the type of the product galle ...
David
Filter Categories on mobile: can the 3 dots be replaced?Closed
TheGem (WPBakery)
Updated November 21, 2024 at 7:37am
17
Most recent comment from Michael:I've used also this CSS:
.portfolio-filters-resp .menu-toggle {
width: 0 !important;
overflow: visible !important;
text-indent: 0 !important;
}
Have a nice day!
Robert
What is to replace the now deprecated News post type?
TheGem (WPBakery)
Updated November 14, 2024 at 6:29am
2
Most recent comment from Oliver:Hi Robert,
Thank you for your request. We would recommend to use blog posts for your news as there is no specific need to have a separate post type only for "news". You can publish your news as post ...
gagemas341
Scroll Issue
TheGem (WPBakery)
Updated November 13, 2024 at 8:30am
3
Most recent comment from Oliver:Hi, thank you for letting us know.
LAURA
Random issue with category display on certain devices in private browsing modeClosed
TheGem (WPBakery)
Updated November 6, 2024 at 8:11am
10
Most recent comment from Michael:Could you please clarify this information with your hosting administrator?
usability247
update caused issueClosed
TheGem (WPBakery)
Updated November 4, 2024 at 6:05pm
10
Most recent comment from Oliver:You are welcome!
jay748
WPBakery
TheGem (WPBakery)
Updated November 3, 2024 at 6:01pm
2
Most recent comment from Oliver:Hi,
This message appears in case you are trying to install and activate TheGem Elementor theme version while keeping TheGem Elements plugin for WPBakery active. Elementor and WPBakery are not compatib ...
akashbhullar1122
Demo content importClosed
TheGem (WPBakery)
Updated October 22, 2024 at 11:35am
6
Most recent comment from Oliver:Did you clean up your browser cache?
Here is what I see by visiting your website:
https://dual-tech.co.nz/
Please empty your browser cache or try with another browser / desktop
Dario
SLIDER NO UPDATEClosed
TheGem (WPBakery)
Updated October 21, 2024 at 1:08pm
4
Most recent comment from Oliver:These premium template don't belong to TheGem, they are exclusive premium templates of Revolution Slider and are not included. Bundled plugin means that you get the fully functional premium plugi ...
Kirsten
Adding/removing rows and columns in the Styled Table blockClosed
TheGem (WPBakery)
Updated October 17, 2024 at 7:26am
4
Most recent comment from Michael:We will pass your wish to our developers.
Have a nice day!