Public Tickets
nickh54
Custom Title Demo Editing & Home page text box scrollingClosed
TheGem (WPBakery)
Updated October 21, 2022 at 12:25pm
6
Most recent comment from Oliver:Hi,pls. create new ticket, provide wp-admin access there and make few screenshots to describe the issue in details.
mccauley1234 McCauley
Infinite ScrollClosed
TheGem (WPBakery)
Updated October 19, 2022 at 9:23am
4
Most recent comment from Oliver:HI,Sorry, we don't have such feature in the theme and I didn't tested these plugins. I've added task to the team, may be we'll make something similar in future theme updates.
Fabian
PROBLEMAS DE OPTIMIZACIÓNClosed
TheGem (WPBakery)
Updated October 12, 2022 at 7:33am
2
Most recent comment from Oliver:HI,Pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/
mccauley1234 McCauley
Sitemap IssuesClosed
TheGem (WPBakery)
Updated October 11, 2022 at 7:14am
14
Most recent comment from Oliver:HI,It's the problem in wpforo plugin, you should contact this plugin support team with this issue.
liliaf
Redirect to other pageClosed
TheGem (WPBakery)
Updated October 7, 2022 at 7:19am
4
Most recent comment from Oliver:Welcome!
peifferwolf
Demo contentClosed
TheGem (WPBakery)
Updated September 30, 2022 at 11:28am
3
Most recent comment from Oliver:Or you can remove demo content via remove demo button, take a look:https://codex-themes.com/thegem/documentation/#one-click-import-of-demo-contentREMOVING DEMO CONTENT
This option is good if you don� ...
Mary
Hover boxesClosed
TheGem (WPBakery)
Updated September 26, 2022 at 7:11am
6
Most recent comment from Oliver:I need to see your setting to give you hints..
Alejandro
How can change portfolio module to see the full text of the titleClosed
TheGem (WPBakery)
Updated September 15, 2022 at 7:15am
4
Most recent comment from Oliver:Welcome!
Alejandro
How can change the slug of Portflio in other languajeClosed
TheGem (WPBakery)
Updated September 2, 2022 at 11:48am
2
Most recent comment from Oliver:HI,
You can change it in the theme options, here:
https://screenrec.com/share/RqPSo8aA30But there can be only 1 lang, it's not possible to change slug depending on the site language.
Susan Colao
Wishlist feature not workingClosed
TheGem (WPBakery)
Updated August 31, 2022 at 6:45am
3
Most recent comment from Oliver:in order to add icon to the header you need to use header builder, take a look:https://codex-themes.com/thegem/documentation/header-builder/
Mary
Can't find where to change color for Mail Chimp/subscribe responseClosed
TheGem (WPBakery)
Updated August 30, 2022 at 7:21am
6
Most recent comment from Oliver:You're welcome!
rjaiswar
Remove custom field thegem_product_descriptionClosed
TheGem (WPBakery)
Updated August 27, 2022 at 12:11pm
6
Most recent comment from Oliver:Welcome!
Fabian
PROBLEMAS CON LA PLANTILLAClosed
TheGem (WPBakery)
Updated August 26, 2022 at 6:50am
2
Most recent comment from Oliver:HI,Can you provide wp-admin and FTP access?
liliaf
Add webp imagesClosed
TheGem (WPBakery)
Updated August 24, 2022 at 8:48am
9
Most recent comment from Oliver:Hi,Working now.Seems like the problem on the server side, pls. contact your hoster with this issue.
Andre Roszik
Theme problemClosed
TheGem (WPBakery)
Updated August 8, 2022 at 9:11am
2
Most recent comment from Oliver:Hi,Should be working now, can you check?