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Public Tickets

SMacleanAnchored Submenu not showing up   TheGem(Elementor)   Updated 9 hours ago   1 Most recent comment from SMacleanAnchored:Hi there, The submenu items are not appearing when hovered over in the header (under templates builder). Any help would be appreciated! Thank you, Stephanie awpublicid4d URGENT: Demanding Refund due to Critical Vulnerability and Commercial Damages. Malware Detected.   TheGem(Elementor)   Updated 11 hours ago   1 Most recent comment from awpublicid4d:Dear CodexThemes Support Team, My hosting provider, DreamHost, has detected a severe malware infection on my staging site (staging.agencia-web-peru.com), where I am using TheGem theme. Critical ... Damian What is the best way to add a newsletter?   TheGem(Elementor)   Updated 3 days ago   2 Most recent comment from Oliver:Hi,  Thank you for your request. You can use TheGem Blocks to choose between the prebuilt newsletter page sections. You can the insert a selected newsletter with one click. Please refer to this docum ... bryanmcclure12 Slider RevolutionClosed   TheGem(Elementor)   Updated 2 weeks ago   6 Most recent comment from Michael:Please contact us if you have any questions. Have a nice day! Jennifer Weis Site header on blog posts   TheGem(Elementor)   Updated September 13, 2025 at 7:49am   2 Most recent comment from Oliver:Hi Jennifer, Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header: https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ... lamaquinadecontenidos Mobile version of the webClosed   TheGem(Elementor)   Updated September 5, 2025 at 6:21am   4 Most recent comment from Michael:Please contact us if you have any questions! Have a nice day! Uschi Kaiser Position Custom Fields in Product edit modeClosed   TheGem(Elementor)   Updated September 4, 2025 at 2:00pm   2 Most recent comment from Michael:Hi, Unfortunately, there is no such possibility at the moment. But we will pass on your request to our developers. Edelweiss Okoro My license only works on one website.   TheGem(Elementor)   Updated September 4, 2025 at 7:10am   4 Most recent comment from Oliver:Hi, you are welcome. Jennifer Weis Header on MobileClosed   TheGem(Elementor)   Updated September 3, 2025 at 7:04am   4 Most recent comment from Michael:Please check the Page Options: https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit buzzlabcomunication Support Request – Different Home Pages per Device with The Gem + Elementor PRO   TheGem(Elementor)   Updated August 18, 2025 at 5:04pm   6 Most recent comment from Oliver:You are welcome! Harshitha Pop Up display   TheGem(Elementor)   Updated August 12, 2025 at 11:53am   4 Most recent comment from Oliver:Hi, if you wish to enable popups only for specific pages or posts, you need to do it in Page Options of the respective page or post. While editing a page in your WordPress backend, scroll down and you ... Stefano Becheroni Account and Favorites Icon in Built-in header menuClosed   TheGem(Elementor)   Updated August 11, 2025 at 7:53am   10 Most recent comment from Michael:You're welcome! Have a nice day! wilsdesign GEM + ACF Plugin >>> EVENTS Propagation IssuesClosed   TheGem(Elementor)   Updated August 5, 2025 at 2:49pm   2 Most recent comment from Michael:Hi, please try to use the Grid Filter element: https://docs.codex-themes.com/article/654-grid-filter   noriko komatsu Elementor editor error after updating TheGem BlocksClosed   TheGem(Elementor)   Updated August 3, 2025 at 1:24pm   4 Most recent comment from Oliver:Hi, thank you very much for letting me know.  Sevena Infinite ScrollClosed   TheGem(Elementor)   Updated August 1, 2025 at 8:38am   9 Most recent comment from Michael:You're welcome! Have a nice day!