Public Tickets
Sreelakshm
Gallery issue
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Oliver:Hi, thank you for your reply. There is no pagination in the “classic” style available for galleries; however, you can create multiple galleries and activate filters https://prnt.sc/CZr9-XaOJRrs . ...
Tessa Spijker
the link you followed had expired
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi Tessa,
Thank you for your request. Kindly check your current server configuration: https://tinekezuiderbaan.nl/wp-admin/site-health.php?tab=debug
Please adjust the following PHP settings https: ...
hossamhany474
Categories problem - Please reply as soon as possible
TheGem(Elementor)
Updated 3 weeks ago
3
Most recent comment from Oliver:Hi, as I can see, you are trying to select categories whose names contain a specific word. In the category widget, you see the correct selection of categories with this word in their names; however, i ...
webisforu
Cant find where to change main backgroung image
TheGem(Elementor)
Updated 3 weeks ago
3
Most recent comment from Oliver:Hi, thank you for your request. Please check the very first section of the title area template or single post template, go to the "Advanced" tab of this section, scroll down to TheGem Options and edit ...
Moussa
edit button
TheGem(Elementor)
Updated 3 weeks ago
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check the following documentation articles: https://docs.codex-themes.com/article/235-on-click-popup , https://docs.codex-themes.com/article/719-popup-via-dynami ...
jona7han77
WPML Issue - Pages and Posts Missing After Setup
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
Did you check the following documentation https://docs.codex-themes.com/category/576-wpml ? Can you please describe in more details your installation and setup steps? ...
compumed
Edit default header
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Oliver:Hi, thank you for your reply.
Yes, sure, you can use Page Options to specify on which pages which templates should be applied: https://docs.codex-themes.com/article/404-introduction For example, you ...
Sonal Theresa
Need Help Setting Up TheGem Church Onepage Layout
TheGem(Elementor)
Updated January 16, 2026 at 5:28pm
4
Most recent comment from Oliver:Hi, thank you for your reply. The short answer is no - this will not affect your other pages, as long as you do not check the box to import the Theme Options settings for this single page (the “Impo ...
Sreelakshm
Widget footer issue
TheGem(Elementor)
Updated January 10, 2026 at 8:17am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can edit the contact information displayed in the contact widget using Theme Options - Contacts & Socials as described in documentation: https://docs.codex-themes ...
Wawe_Com
Mobile header icons (Cart / Login / Wishlist) not rendering in WooCommerce – workaround applied, need proper fix
TheGem(Elementor)
Updated December 29, 2026 at 3:07pm
2
Most recent comment from Oliver:Hi, thank you for your request.
By reviewing the settings of your header template I can see, that the mentioned elements are hidden for the mobile devices. Please check this screenshot:
https://pr ...
mr-website
search imagesClosed
TheGem(Elementor)
Updated December 2, 2025 at 5:22am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can manage the search results appearance via Theme Options - Archive Pages - Search Results as described in documentation https://docs.codex-themes.com/article/34 ...
krymka
stylingClosed
TheGem(Elementor)
Updated November 30, 2025 at 10:53am
4
Most recent comment from Oliver:You are welcome!
judithbeentjes
custom fontClosed
TheGem(Elementor)
Updated November 28, 2025 at 5:57am
3
Most recent comment from Oliver:Hi Judith,
Thank you for letting me know!
mr-website
reorder of portfolioClosed
TheGem(Elementor)
Updated November 25, 2025 at 10:22am
4
Most recent comment from Oliver:Hi,
you can search for the plugins like post order or post types order on the wordpress.org directory and give them a try.
hossamhany474
I need to do login with Phone Number Can i do with TheGem ?Closed
TheGem(Elementor)
Updated November 24, 2025 at 7:05am
2
Most recent comment from Oliver:Hi, thank you for your request. You can check the following article, maybe it could be helpful: https://www.wpbeginner.com/plugins/how-to-add-login-with-phone-number-via-otp-in-wordpress/