Public Tickets
Claudia Quintili
PluginClosed
TheGem(Elementor)
Updated April 8, 2024 at 6:23am
2
Most recent comment from Oliver:Hi, Kindly check this documentation: https://docs.codex-themes.com/category/126-tamhttps://docs.codex-themes.com/article/105-team
songsmash
ElementorClosed
TheGem(Elementor)
Updated April 5, 2024 at 7:37am
2
Most recent comment from Michael:Hi,Try to temporarily disable third-party plugins on your site to exclude their influence on this problem.
nimblenitecap
Header I chose not showingClosed
TheGem(Elementor)
Updated April 5, 2024 at 7:05am
2
Most recent comment from Michael:Hi,Please provide a link to your site.
songsmash
Elementor not loading all the wayClosed
TheGem(Elementor)
Updated April 5, 2024 at 5:34am
6
Most recent comment from Oliver:You are welcome!
alexruru
front featuresClosed
TheGem(Elementor)
Updated April 1, 2024 at 6:39am
9
Most recent comment from Michael:You're welcome!
Giovanni
White spaceClosed
TheGem(Elementor)
Updated March 29, 2024 at 6:21am
6
Most recent comment from Oliver:Hi, 1. Do you mean that after saving some page or post this setting https://prnt.sc/vOU82IVpQUmo automatically changes to TheGem Boxed? How can we reproduce it? We have tried to save for example ...
MarketingBoss
RESTORE LATEST BACK UPClosed
TheGem(Elementor)
Updated March 27, 2024 at 3:12pm
2
Most recent comment from Oliver:Hi, We need more information on the following: 1. How exactly did you make the backup of your website? Did you backup the database, all files and configuration with the backup tool like Updraft?2. ...
Wawe_Com
askin about a plugg innClosed
TheGem(Elementor)
Updated March 26, 2024 at 5:35pm
2
Most recent comment from Oliver:Hi, Yes, TheGem is compatible with MotoPress plugin.
Eliora
update date autoClosed
TheGem(Elementor)
Updated March 26, 2024 at 9:32am
2
Most recent comment from Michael:Hi,
In which part of the site do you want to display the current year?In the Bottom Area:or in the Footer template?
jaimerowe
Animated HeadingClosed
TheGem(Elementor)
Updated March 25, 2024 at 5:56am
4
Most recent comment from Oliver:You are welcome!
STOLIVODKA
UpdateClosed
TheGem(Elementor)
Updated March 25, 2024 at 5:35am
2
Most recent comment from Oliver:Hi, kindly use TheGem license manager at https://codex-themes.com/thegem/license_manager as described in our documentation https://docs.codex-themes.com/article/295-license-terms to manage your lic ...
sapiringo
Gallery images croppedClosed
TheGem(Elementor)
Updated March 23, 2024 at 7:39am
2
Most recent comment from Oliver:Hi, Do you mean this? As I can see this is the original uploaded image as it is in your "uploads" folder: duedesarrollos.com/wp-content/uploads/2024/03/dueventas0001-Cantoria-8-thegem-gallery-side ...
Giovanni
White spaceClosed
TheGem(Elementor)
Updated March 23, 2024 at 7:33am
2
Most recent comment from Oliver:Duplicate of https://codexthemes.ticksy.com/ticket/3612813
Softwaredanmark
VAt missing in checkoutClosed
TheGem(Elementor)
Updated March 21, 2024 at 9:06am
2
Most recent comment from Michael:Hi,Could you please provide a bit more details? Also please provide the wp-admin access. We will try to help you.
tripplinger
Configure or hide the title section for a specific pageClosed
TheGem(Elementor)
Updated March 21, 2024 at 7:06am
3
Most recent comment from Oliver:Hi, Thank you for letting us know and glad to hear everything is resolved. For the future reference I will leave few documentation links regarding the Title Area: - https://docs.codex-themes.com/ar ...