Public Tickets
dk
layout fullClosed
TheGem(Elementor)
Updated June 25, 2024 at 9:30pm
2
Most recent comment from Oliver:Hi, as the page PHP template you need to use "TheGem Full Width": vhttps://mychabadstore.com/wp-admin/post.php?post=8783&action=editI have changed it, in the previous settings you had "TheGem Boxed" ...
morrisoncloud
FooterClosed
TheGem(Elementor)
Updated June 25, 2024 at 1:42pm
2
Most recent comment from Oliver:Kindly check the documentation about the footer builder: https://docs.codex-themes.com/category/185-footer-builderRegarding the conditions: https://docs.codex-themes.com/article/211-activating-foote ...
morrisoncloud
Hamburger isn't black, everything else isClosed
TheGem(Elementor)
Updated June 25, 2024 at 1:41pm
3
Most recent comment from Oliver:You are not annoying, everything is ok, we are here to assistI am glad that you have found the setting.
aledelpu
sticky menu active itemClosed
TheGem(Elementor)
Updated June 25, 2024 at 10:56am
4
Most recent comment from Oliver:You are welcome!
lisleaconsulting
Layout of 'Clients' widgetClosed
TheGem(Elementor)
Updated June 25, 2024 at 10:38am
4
Most recent comment from Oliver:Hi Eamonn, Thank you very much for sharing, will forward this to our devs!
Royal Assembly
Elementor not loadingClosed
TheGem(Elementor)
Updated June 25, 2024 at 8:35am
4
Most recent comment from Oliver:Hi, thank you for letting me know.
Vinibailo
Form FormattingClosed
TheGem(Elementor)
Updated June 23, 2024 at 3:40pm
4
Most recent comment from Oliver:Hi, To achieve the desired layout, you can wrap the input fields in div elements with appropriate CSS classes for styling. This approach allows you to control the layout more precisely. Here’s how ...
Mustafa
Woocommerce update notificationClosed
TheGem(Elementor)
Updated June 21, 2024 at 8:22am
2
Most recent comment from Oliver:Hi Mustafa, there were few minor updates in WooCommerce templates not affecting the shop functionality. We have already addressed this, kindly wait until the next theme update.
Mustafa
Website down after orderClosed
TheGem(Elementor)
Updated June 21, 2024 at 8:15am
2
Most recent comment from Oliver:Hi Mustafa, I suppose I could be of no help here as there seems to be some connection issue with your hosting. Please contact your hosting provider with the same request and ask them what has happen ...
Paul
Changing revolution sliderClosed
TheGem(Elementor)
Updated June 20, 2024 at 7:00am
4
Most recent comment from Oliver:@berrybest1Hi, kindly submit a separate ticket and explain in more details what exactly do you mean by "How can we update the slider when the license is in our possession rather than being in the hand ...
dk
contact form 7Closed
TheGem(Elementor)
Updated June 19, 2024 at 1:01pm
7
Most recent comment from dk:ok.... done thanks-- see it nowneed to see where i create a new type of form--- looking.... will ask if i have issue
Valeri Andreev
Pink hoverClosed
TheGem(Elementor)
Updated June 18, 2024 at 9:51am
2
Most recent comment from Oliver:Hi Valeri, I have removed this "#" link here: Please check now.
dk
edit backgrndClosed
TheGem(Elementor)
Updated June 18, 2024 at 8:27am
3
Most recent comment from Oliver:Hi, thank you for letting us know.
Tuckernator
Unable to activate custom fontClosed
TheGem(Elementor)
Updated June 15, 2024 at 9:19am
2
Most recent comment from Oliver:Hi, As I can see you have assigned this font to the H1 via the Theme Options:And it is being correctly displayed: https://quirkdesignandbuild.co.uk/construction-post-3-2/Can you please explain in m ...
Mustafa
Add custom order statusClosed
TheGem(Elementor)
Updated June 15, 2024 at 8:32am
4
Most recent comment from Oliver:You are welcome