Public Tickets
orixertech
Unable to see all templatesClosed
TheGem(Elementor)
Updated August 10, 2024 at 6:10pm
2
Most recent comment from Oliver:Hi, Kindly provide more details which templates exactly do you mean? Did you install TheGem Demo Import plugin as described in documentation: https://docs.codex-themes.com/article/303-importing-demo ...
giuseppedb
Custom title translation missingClosed
TheGem(Elementor)
Updated August 9, 2024 at 3:51pm
7
Most recent comment from Oliver:Hi Giuseppe,
let me jump into this discussion regarding your question about the title templates.
The title area templates you have created are using dynamic content. By editing your title area te ...
Bastenhof
Backgrounds paddingClosed
TheGem(Elementor)
Updated August 9, 2024 at 6:44am
13
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.Have a nice day!
equipocorp26
I need help to displya ann filter categoriesClosed
TheGem(Elementor)
Updated August 6, 2024 at 6:56am
12
Most recent comment from Oliver:Hi, these taxonomy terms are sorted by default in WordPress according to IDs. You can change this order and make a custom order using for example these plugin https://en-gb.wordpress.org/plugins/cus ...
Bastenhof
hiding a categoryClosed
TheGem(Elementor)
Updated August 5, 2024 at 8:29am
10
Most recent comment from Michael:Unfortunately there is no such possibility, in the list of portfolio categories all categories to which this portfolio element belongs will be displayed.
nicolasiuvara
disabling header not workingClosed
TheGem(Elementor)
Updated August 4, 2024 at 7:59am
8
Most recent comment from Oliver:Hi, you are welcome!
Autra
Error messageClosed
TheGem(Elementor)
Updated August 3, 2024 at 7:51am
6
Most recent comment from Oliver:Hi, you are most welcome!
ungersbocka
H1 appears to be blank for SEOClosed
TheGem(Elementor)
Updated August 3, 2024 at 7:46am
5
Most recent comment from Oliver:Hi, you are welcome!
vagaltechwork
editing sign up & inner pagesClosed
TheGem(Elementor)
Updated August 1, 2024 at 11:42am
4
Most recent comment from Michael:Try using this plugin https://woocommerce.com/document/customize-my-account-for-woocommerce/ or similar.
rrss40
Blank Space After TitleClosed
TheGem(Elementor)
Updated July 29, 2024 at 2:58pm
2
Most recent comment from Michael:Hi,please use these settings:
Rishi
Facing Issues with Editing elementor HeaderClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:50am
2
Most recent comment from Oliver:Hi, please update TheGem theme and TheGem elements plugin to the latest versions, clean up your browser cache and try again.
yunsongdeng
could not play the mp4 video on iOS/PadOSClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:22am
2
Most recent comment from Michael:Hi,iPhone can only recognize the file with .mp4 extension compressed in H.264, MPEG, or HEVC (iPhone 7/7 Plus or later). If your MP4 file is encoded with other codecs (like HEVC, AV1, Prores, etc.), i ...
morganmedia1
Post title color in backendClosed
TheGem(Elementor)
Updated July 26, 2024 at 9:37am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
Bastenhof
Differences on smartphonesClosed
TheGem(Elementor)
Updated July 23, 2024 at 2:24pm
4
Most recent comment from Michael:1) There is no concept of “hovering” on mobile devices as they only use finger taps. 2) Sorry, I don't see this problem on https://www.decors-mojohand.com/portfolio-to-test/ page.
webdevnerdstuff
WooCommerce Product Variation OrderClosed
TheGem(Elementor)
Updated July 21, 2024 at 2:11am
1
Most recent comment from webdevnerdstuff:Changing to private ticket and forgot screenshots anyway. Please close this one.