Public Tickets
4michaelbrooks
Uninstalling TheGemClosed
TheGem(Elementor)
Updated December 18, 2023 at 8:59am
4
Most recent comment from Michael:If you want to disconnect the purchase code from your site, remove the theme from your site and disable the purchase code in the license manager.
jaywieczorek
Alternate Page and Post Background ColorClosed
TheGem(Elementor)
Updated December 15, 2023 at 8:15am
2
Most recent comment from Michael:Hi,please use this setting:
elkmarketing
Sticky Menu Stopped WorkingClosed
TheGem(Elementor)
Updated December 15, 2023 at 7:51am
12
Most recent comment from Michael:You're welcome!Have a nice day!
lianagiuliani
Option customizationClosed
TheGem(Elementor)
Updated December 14, 2023 at 11:51am
4
Most recent comment from Michael:You're welcome!Have a nice day!
jamiegascoigne
AnimationsClosed
TheGem(Elementor)
Updated December 13, 2023 at 10:29am
2
Most recent comment from Michael:Hi,Unfortunately, there is no such opportunity.
Todd Slaughter
Error in DocumentationClosed
TheGem(Elementor)
Updated December 11, 2023 at 11:47am
2
Most recent comment from Michael:Hi,
Thanks for the info. We will try to make changes as soon as possible.
Have a nice day!
Suman
Theme ButClosed
TheGem(Elementor)
Updated December 11, 2023 at 9:46am
2
Most recent comment from Michael:Hi,Error: The username support-dev is not registered on this site. If you are unsure of your username, try your email address instead.
Segun Oloye
Adding top contact address and phone numberClosed
TheGem(Elementor)
Updated December 11, 2023 at 8:29am
26
Most recent comment from Michael:Hi,1) Sorry, I don’t quite understand what you want to get in the end? Do you want to use search on your website?2) Done.3) If you don't want to use Header Builder, then you should just add a ...
Mari
Sub menuClosed
TheGem(Elementor)
Updated December 11, 2023 at 7:28am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.
jpsarmento
edit Bottom areaClosed
TheGem(Elementor)
Updated December 8, 2023 at 10:04am
2
Most recent comment from Michael:Hi,You need to edit the Custom Footer template.https://docs.codex-themes.com/article/211-activating-footer-template
Radvan
The portfolio grid is not displayedClosed
TheGem(Elementor)
Updated December 5, 2023 at 11:06am
2
Most recent comment from Michael:Hi,Please remove those portfolio elements completely and try again.
guyrotty
Most popular
TheGem(Elementor)
Updated December 4, 2023 at 2:01pm
6
Most recent comment from guyrotty:Hi, thanks for your answer.The count field on post level is not 'crucial' for me, but let me say 'kind of important' to have the possibility to sort posts on views. Would be very ...
alnawajha
api easy formsClosed
TheGem(Elementor)
Updated December 4, 2023 at 8:11am
4
Most recent comment from Michael:You need to register on the site and get your own API key.https://login.mailchimp.com/signup/
nadiapianello
duplicate post or page or portfolioClosed
TheGem(Elementor)
Updated December 2, 2023 at 6:54am
2
Most recent comment from Oliver:Hi, we would recommend to use this plugin https://en-gb.wordpress.org/plugins/duplicate-post/
Ben
Header video slow loadClosed
TheGem(Elementor)
Updated December 1, 2023 at 8:43am
2
Most recent comment from Michael:Hi,Your page loads all media elements at once when the page loads, which is why the page takes so long to load.Try using the theme's built-in optimization to get started