Public Tickets
iDigital3
Elementor doesn't workClosed
TheGem(Elementor)
Updated September 15, 2023 at 6:07am
4
Most recent comment from Oliver:Hi Linda, you are very welcome!
Winston
How to remove the featured image altogetherClosed
TheGem(Elementor)
Updated September 15, 2023 at 6:04am
2
Most recent comment from Oliver:Hi, looks like this is a preview of the single post template? You need to edit this template in Elementor and simply remove this "Featured Image" widget https://docs.codex-themes.com/article/216-sing ...
Howser
Pre-ordersClosed
TheGem(Elementor)
Updated September 14, 2023 at 1:01pm
4
Most recent comment from Oliver:Hi, sorry for the delay. I would recommend to use this plugin https://en-gb.wordpress.org/plugins/woocommerce-checkout-manager/ to include custom fields in the checkout form. You can include the " ...
psycray
Optimized DOM OutputClosed
TheGem(Elementor)
Updated September 14, 2023 at 9:11am
2
Most recent comment from Sergio:Hi,Yes this setting is incompatible with TheGem. We use an old html layout of elementor sections and columns because it is better for the theme appearance.
Tuckernator
Font not displaying correctlyClosed
TheGem(Elementor)
Updated September 11, 2023 at 8:39am
2
Most recent comment from Oliver:Hi, 1. the typography in TheGem theme is being controlled via Theme Options, kindly check: https://docs.codex-themes.com/article/338-typography . Here you need to set the respective global settings ...
carotag
new versionClosed
TheGem(Elementor)
Updated September 10, 2023 at 8:31am
2
Most recent comment from Oliver:Hi, yes, TheGem is compatible and you can update.
giuseppedb
Impossible to updateClosed
TheGem(Elementor)
Updated September 8, 2023 at 9:25am
5
Most recent comment from Oliver:Hi, thank you for letting us know!
christofh4
Top Area is not shown in mobile viewClosed
TheGem(Elementor)
Updated September 7, 2023 at 10:38am
2
Most recent comment from Oliver:Hi, kindly check this:
christofh4
Search bar in Hamburger MenuClosed
TheGem(Elementor)
Updated September 7, 2023 at 10:37am
3
Most recent comment from Oliver:Thank you for letting us know.
Ricard
Website testClosed
TheGem(Elementor)
Updated September 4, 2023 at 5:58am
2
Most recent comment from Oliver:Hi, sure, you can use the same license on one localhost, one dev and one final live website. Simply follow the naming rules as described here https://docs.codex-themes.com/article/295-license-terms
carotag
team orderClosed
TheGem(Elementor)
Updated September 1, 2023 at 3:34pm
2
Most recent comment from Michael:Hi,please use this setting:
ovcicamasa
We want to build in Elementor, not in Wp BakeryClosed
TheGem(Elementor)
Updated August 29, 2023 at 8:10pm
2
Most recent comment from Oliver:Hi, this is a duplicate of https://codexthemes.ticksy.com/ticket/3447250/ , we will close this ticket
gchevillon
Disable OWL CARROUSELClosed
TheGem(Elementor)
Updated August 29, 2023 at 12:26pm
6
Most recent comment from Michael:pls. use following css:
.thegem-te-product-gallery,
.vc_thegem_te_product_gallery {
overflow: hidden;
}
el_sercho
The arrow has dissapearedClosed
TheGem(Elementor)
Updated August 29, 2023 at 7:45am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Mark Micheli
Revolution SliderClosed
TheGem(Elementor)
Updated August 28, 2023 at 6:15pm
2
Most recent comment from Oliver:Hi, Revolution Slider comes as a bundled plugin, kindly check https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsAll tools and settings are enabled and functional. However, if ...