Public Tickets
Tuckernator
Font not displaying correctlyClosed
TheGem(Elementor)
Updated September 11, 2023 at 8:39am
2
Most recent comment from Oliver:Hi, 1. the typography in TheGem theme is being controlled via Theme Options, kindly check: https://docs.codex-themes.com/article/338-typography . Here you need to set the respective global settings ...
carotag
new versionClosed
TheGem(Elementor)
Updated September 10, 2023 at 8:31am
2
Most recent comment from Oliver:Hi, yes, TheGem is compatible and you can update.
giuseppedb
Impossible to updateClosed
TheGem(Elementor)
Updated September 8, 2023 at 9:25am
5
Most recent comment from Oliver:Hi, thank you for letting us know!
christofh4
Top Area is not shown in mobile viewClosed
TheGem(Elementor)
Updated September 7, 2023 at 10:38am
2
Most recent comment from Oliver:Hi, kindly check this:
christofh4
Search bar in Hamburger MenuClosed
TheGem(Elementor)
Updated September 7, 2023 at 10:37am
3
Most recent comment from Oliver:Thank you for letting us know.
Ricard
Website testClosed
TheGem(Elementor)
Updated September 4, 2023 at 5:58am
2
Most recent comment from Oliver:Hi, sure, you can use the same license on one localhost, one dev and one final live website. Simply follow the naming rules as described here https://docs.codex-themes.com/article/295-license-terms
carotag
team orderClosed
TheGem(Elementor)
Updated September 1, 2023 at 3:34pm
2
Most recent comment from Michael:Hi,please use this setting:
ovcicamasa
We want to build in Elementor, not in Wp BakeryClosed
TheGem(Elementor)
Updated August 29, 2023 at 8:10pm
2
Most recent comment from Oliver:Hi, this is a duplicate of https://codexthemes.ticksy.com/ticket/3447250/ , we will close this ticket
gchevillon
Disable OWL CARROUSELClosed
TheGem(Elementor)
Updated August 29, 2023 at 12:26pm
6
Most recent comment from Michael:pls. use following css:
.thegem-te-product-gallery,
.vc_thegem_te_product_gallery {
overflow: hidden;
}
el_sercho
The arrow has dissapearedClosed
TheGem(Elementor)
Updated August 29, 2023 at 7:45am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Mark Micheli
Revolution SliderClosed
TheGem(Elementor)
Updated August 28, 2023 at 6:15pm
2
Most recent comment from Oliver:Hi, Revolution Slider comes as a bundled plugin, kindly check https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsAll tools and settings are enabled and functional. However, if ...
Nutreein
Menu in mobileClosed
TheGem(Elementor)
Updated August 28, 2023 at 12:03pm
8
Most recent comment from Michael:You're welcome!Have a nice day!
rocercam
How to add custom fontsClosed
TheGem(Elementor)
Updated August 25, 2023 at 10:40am
4
Most recent comment from Oliver:Welcome!
Lauren
Unable to Change Page URLClosed
TheGem(Elementor)
Updated August 25, 2023 at 6:47am
2
Most recent comment from Oliver:Hi,Please take a look:https://www.wpbeginner.com/wp-tutorials/how-to-create-custom-permalinks-in-wordpress/
SamuelLyons
Darkening Page Title HeaderClosed
TheGem(Elementor)
Updated August 25, 2023 at 6:43am
2
Most recent comment from Oliver:Hi,It looks like some extension is trying to translate it, can you disable all extensions and see if the problem persists?