Public Tickets
W415
Styles failing to load after new updateClosed
TheGem(Elementor)
Updated October 1, 2023 at 2:15pm
5
Most recent comment from Oliver:You are welcome!Feel free to rate us on themeforest - it would be much appreaciated!
jakubgardner
Styles in ElementorClosed
TheGem(Elementor)
Updated September 28, 2023 at 7:49am
2
Most recent comment from Oliver:Hi,Take a look:https://prnt.sc/k0WkBMUdXb6m
akimmakako
Theme modificationsClosed
TheGem(Elementor)
Updated September 28, 2023 at 6:09am
6
Most recent comment from Oliver:Hi,You can remove it via the header builder, here:https://www.primaacademie.com/wp-admin/post.php?post=2728&action=elementor
ferarellano87
Duplicated variation comboboxClosed
TheGem(Elementor)
Updated September 28, 2023 at 3:44am
8
Most recent comment from Oliver:You are welcome!
mtechnical
changing loading circle colourClosed
TheGem(Elementor)
Updated September 25, 2023 at 8:53am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .block-prel ...
aledelpu
column widthClosed
TheGem(Elementor)
Updated September 25, 2023 at 7:01am
4
Most recent comment from Oliver:Hi,Yes, in the section.
Haider
Mega Menu is not visible on font endClosed
TheGem(Elementor)
Updated September 24, 2023 at 10:00am
2
Most recent comment from Oliver:Hi, kindly provide your URL and wp-admin access details in the private message so we can check your configuration.
carotag
GoogleClosed
TheGem(Elementor)
Updated September 22, 2023 at 6:36am
2
Most recent comment from Oliver:Hi,Please take a look:https://www.wpbeginner.com/beginners-guide/how-to-appear-in-google-answer-boxes-with-your-wordpress-site/
Sebastian
outdated woocommerce versionsClosed
TheGem(Elementor)
Updated September 22, 2023 at 6:24am
2
Most recent comment from Oliver:Hi,
For now you can just ignore this notices as it doesn’t have any impact on TheGem and its functionality, everything works fine without any conflicts. The update will be released very soon, we wil ...
mtechnical
questionClosed
TheGem(Elementor)
Updated September 19, 2023 at 12:12pm
4
Most recent comment from Oliver:May be try this one:https://wordpress.org/plugins/image-hover-effects-ultimate/
morata
icon in header with menuClosed
TheGem(Elementor)
Updated September 18, 2023 at 1:51pm
3
Most recent comment from Oliver:Ok, thank you for letting know
webdesign
edit footerClosed
TheGem(Elementor)
Updated September 18, 2023 at 8:54am
2
Most recent comment from Oliver:Hi,Take a look:https://prnt.sc/S0L04Sam9Usphttps://prnt.sc/LktmBc0xX2Rmhttps://prnt.sc/MQq_3XgFmAWK
llukamatej2004
Fullpage ScrollerClosed
TheGem(Elementor)
Updated September 18, 2023 at 8:11am
4
Most recent comment from Oliver:You're welcome!
serugiran77
ADD ICONS IN THE MENUClosed
TheGem(Elementor)
Updated September 18, 2023 at 5:52am
2
Most recent comment from Oliver:Hi, can you please share some screeenshots with more details, where exactly would you like to put icons?
webdesign
custom codeClosed
TheGem(Elementor)
Updated September 18, 2023 at 5:51am
2
Most recent comment from Oliver:Hi, you can insert it in theme options -> custom css & js: https://docs.codex-themes.com/article/361-custom-css-jshttps://prnt.sc/JvARGW5bRHi5