Public Tickets
STOLIVODKA
UpdateClosed
TheGem(Elementor)
Updated March 25, 2024 at 5:35am
2
Most recent comment from Oliver:Hi, kindly use TheGem license manager at https://codex-themes.com/thegem/license_manager as described in our documentation https://docs.codex-themes.com/article/295-license-terms to manage your lic ...
sapiringo
Gallery images croppedClosed
TheGem(Elementor)
Updated March 23, 2024 at 7:39am
2
Most recent comment from Oliver:Hi, Do you mean this? As I can see this is the original uploaded image as it is in your "uploads" folder: duedesarrollos.com/wp-content/uploads/2024/03/dueventas0001-Cantoria-8-thegem-gallery-side ...
Giovanni
White spaceClosed
TheGem(Elementor)
Updated March 23, 2024 at 7:33am
2
Most recent comment from Oliver:Duplicate of https://codexthemes.ticksy.com/ticket/3612813
Softwaredanmark
VAt missing in checkoutClosed
TheGem(Elementor)
Updated March 21, 2024 at 9:06am
2
Most recent comment from Michael:Hi,Could you please provide a bit more details? Also please provide the wp-admin access. We will try to help you.
tripplinger
Configure or hide the title section for a specific pageClosed
TheGem(Elementor)
Updated March 21, 2024 at 7:06am
3
Most recent comment from Oliver:Hi, Thank you for letting us know and glad to hear everything is resolved. For the future reference I will leave few documentation links regarding the Title Area: - https://docs.codex-themes.com/ar ...
Gergő Győri
WPML theme compatibility issue errorClosed
TheGem(Elementor)
Updated March 19, 2024 at 12:26pm
5
Most recent comment from Oliver:You are welcome!
Wawe_Com
YITH WooCommerce WooCommerce Deposits plugg inn not workingClosed
TheGem(Elementor)
Updated March 19, 2024 at 8:36am
4
Most recent comment from Michael:You're welcome!
Wawe_Com
Configuracion of the review questionClosed
TheGem(Elementor)
Updated March 18, 2024 at 5:04pm
4
Most recent comment from Oliver:You are welcome!
sonofthesea
Where do I find Full width Demo four (HOT)Closed
TheGem(Elementor)
Updated March 18, 2024 at 6:17am
2
Most recent comment from Oliver:Hi, Do you mean this demo page https://codex-themes.com/thegem/blocks/lorem-ipsum-dolor-consectetur-adipisicing/ ? It is a part of prebuilt single post templates. Kindly check our documentation: h ...
filippomorici1
footerClosed
TheGem(Elementor)
Updated March 15, 2024 at 8:47am
2
Most recent comment from Michael:Hi,The cause of the problem is the child theme.I have activated the parent theme and everything works correctly.
Lauren
Elementory Pro 3.8 Loop BuilderClosed
TheGem(Elementor)
Updated March 15, 2024 at 7:32am
3
Most recent comment from Oliver:Hi Lauren, TheGem has its own Loop Builder, kindly check: https://docs.codex-themes.com/category/645-loop-item-builderhttps://codex-themes.com/thegem/loop-builder/
marketing3152
How should i convert Elementor to WPBakery page BuiderClosed
TheGem(Elementor)
Updated March 13, 2024 at 12:29pm
2
Most recent comment from Oliver:Hi, It seems like you have installed the wrong theme version. TheGem comes in two versions: - TheGem for Elementor- TheGem for WPBakery Please login to your Envato account and go to the "Downloads" ...
coryheyman
Heading effectClosed
TheGem(Elementor)
Updated March 10, 2024 at 2:29pm
18
Most recent comment from Oliver:Thank you for letting me know.
Dudu
I need help with my footerClosed
TheGem(Elementor)
Updated March 10, 2024 at 12:29pm
2
Most recent comment from Oliver:Hi, If your footer template doesn't display on some pages as assigned globally in theme options, kindly check if these pages have their own individual page options set for footer, please check t ...
coryheyman
Loading home pageClosed
TheGem(Elementor)
Updated March 10, 2024 at 12:27pm
2
Most recent comment from Oliver:Hi, This happens because you didn't remove the background image in your section settings here: I have removed the image now, please check.