Public Tickets
foxjake
Adobe fontsClosed
TheGem(Elementor)
Updated February 24, 2023 at 6:11am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access and make few screenshots where did you added it?
micks80
How to fix custom css without FTPClosed
TheGem(Elementor)
Updated February 20, 2023 at 7:42am
8
Most recent comment from Oliver:Take a look here:https://stackoverflow.com/questions/17922644/wordpress-asking-for-my-ftp-credentials-to-install-plugins
songsmash
Top Area on MobileClosed
TheGem(Elementor)
Updated February 17, 2023 at 6:16am
2
Most recent comment from Oliver:Hi,Top area deactivated for mobile in the page options, take a look:https://screenrec.com/share/4MyQRKTipl
gbscl
Alignment Responsive Issue using portfolio gridClosed
TheGem(Elementor)
Updated February 14, 2023 at 11:30am
4
Most recent comment from Oliver:Hi,Can I deactivate third-party plugins?
Gkumar
Product Category Page Backgroud image chaneClosed
TheGem(Elementor)
Updated February 13, 2023 at 5:33am
3
Most recent comment from Oliver:Hi, kindly check in Theme Options - Archive Pages - Product Archives - Title Area https://prnt.sc/418ZJKSPXbDL Here you can set a regular title or title template (as in our demo) for the title area ...
cvaonorden
Deactivate PreloaderClosed
TheGem(Elementor)
Updated February 9, 2023 at 8:17am
9
Most recent comment from Oliver:Hi,Sorry for delay, it was caching issue, cleaned cache and see it deactivated.
songsmash
HeaderClosed
TheGem(Elementor)
Updated February 9, 2023 at 5:36am
2
Most recent comment from Oliver:Hi, as I can see you have different settings set for products, product categories and main shop pageHere are the settings for your products: https://montya10.sg-host.com/wp-admin/admin.php?page=the ...
songsmash
Category PageClosed
TheGem(Elementor)
Updated February 9, 2023 at 5:23am
2
Most recent comment from Oliver:Hi, yes, sure. Please take a look: https://codex-themes.com/thegem/product-archives-builder/ And documentation: https://codex-themes.com/thegem/documentation/product-archives-builder/In case of any ...
Mirko Master
Pagination -> blog extended Grid do not work!Closed
TheGem(Elementor)
Updated February 8, 2023 at 4:35pm
2
Most recent comment from Oliver:Hi Mirko, ich habe hier geantwortet https://codexthemes.ticksy.com/ticket/3227133/ . Ich werde dieses Ticket schliessen, um Duplikate zu vermeiden
songsmash
Woocommerce Product BeadcrumbsClosed
TheGem(Elementor)
Updated February 8, 2023 at 5:09am
2
Most recent comment from Oliver:Hi, kindly explain in more details, at the moment I do not see any issues with breadcrumbs https://prnt.sc/_mevEU87LSjP
jknetdesign
Mega Menu on MobilClosed
TheGem(Elementor)
Updated February 4, 2023 at 5:34am
4
Most recent comment from Oliver:Hi, it activates page loading on mobiles by clicking on this menu item.What do you mean by "how do I set my Explore mega menu to click instead of hover"? Mega menu to click?
syngroup
Adobe FontsClosed
TheGem(Elementor)
Updated February 4, 2023 at 5:11am
4
Most recent comment from Oliver:You are welcome!
mhaoui99
activation keyClosed
TheGem(Elementor)
Updated February 3, 2023 at 12:52pm
2
Most recent comment from Oliver:Ok, thank you for letting know
Kattia Bolanos
Pop Up On ButtonClosed
TheGem(Elementor)
Updated February 3, 2023 at 9:07am
2
Most recent comment from Oliver:Hi,
Trigger should be in ID:
https://screenrec.com/share/zTuaEb7Kkl
Madadev
Slider revolutionClosed
TheGem(Elementor)
Updated February 3, 2023 at 6:21am
2
Most recent comment from Oliver:HI,You can change or deactivate slider in the page settings, here:https://prnt.sc/SvffR02Axd0x