Public Tickets
scwilson
FooterClosed
TheGem (WPBakery)
Updated December 3, 2020 at 10:11am
2
Most recent comment from Michael:HI!Unfortunately, footers are not provided on pages of this type. You can use a regular footer-styled block.
Juan Gavela
uppercase letters to lowercase lettersClosed
TheGem (WPBakery)
Updated December 3, 2020 at 10:08am
2
Most recent comment from Oliver:Hi,You need to set check box "Disable "Smooth Scroll"" in the theme options, here:
PauBICM
Menu optionsClosed
TheGem(Elementor)
Updated December 2, 2020 at 1:58pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
arenadynamics
WPBakery Backend / Frontend Editor MissingClosed
TheGem (WPBakery)
Updated December 2, 2020 at 8:51am
4
Most recent comment from Oliver:Hi,Can you deactivate third-party plugins?
Mike Gozdiskowski
Setting _wp_page_template to default so that Elementor template used for blog postsClosed
TheGem(Elementor)
Updated December 1, 2020 at 1:59pm
4
Most recent comment from Michael:Unfortunately, this is the only solution at the moment. In the future, we will try to improve the functionality and add this setting.Sorry for the inconvenience.
Sankalp_Seo
UNABLE TO FIND A DEMO PAGE FOR WHICH I PURCHASED THE THEMEClosed
TheGem(Elementor)
Updated December 1, 2020 at 1:04pm
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Zelda Star
Woocommerce checkoutClosed
TheGem (WPBakery)
Updated December 1, 2020 at 9:08am
5
Most recent comment from Oliver:Hi,optional.
thecherylf
LOGO is blurred outClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:52am
4
Most recent comment from Oliver:Ok, thank you for letting know
switto
Backend theme customization file loading is slowClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:10am
2
Most recent comment from Oliver:Hi,At first I see SSL issues, use this plugin:https://wordpress.org/plugins/wp-migrate-db/And make data base migration from:http://www.brandbrahma.com/to:https://www.brandbrahma.com/
Fabio Naponiello
Info installationClosed
TheGem(Elementor)
Updated November 29, 2020 at 10:41am
2
Most recent comment from Oliver:Hi,What editor you wish to use Elementor or WP bakery? I think will be better to use Elementor, take a look:https://codexthemes.ticksy.com/article/16234
KarenWindle windle
editing the footerClosed
TheGem(Elementor)
Updated November 27, 2020 at 7:18am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#widgetised-footer-area
eMesr
the theme is not responding for my home pageClosed
TheGem(Elementor)
Updated November 26, 2020 at 12:47pm
2
Most recent comment from Oliver:Hi,pls. provide wp-admin access and add few screenshots to describe the issue in details.
virtuousdistribution
problem installing demoClosed
TheGem(Elementor)
Updated November 25, 2020 at 8:26am
2
Most recent comment from Michael:HI!What demo site are you trying to import?
akhil_garg
Cannot activate theme and update plugins despite renewal of Theme licenseClosed
TheGem (WPBakery)
Updated November 25, 2020 at 8:13am
5
Most recent comment from Oliver:Hi,pls. wait a bit, we're checking plugin on the compatibility with the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own p ...
chrismaynard5
Using adobe typekitClosed
TheGem (WPBakery)
Updated November 25, 2020 at 7:57am
4
Most recent comment from Oliver:Thank you!