Public Tickets
thecherylf
LOGO is blurred outClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:52am
4
Most recent comment from Oliver:Ok, thank you for letting know
switto
Backend theme customization file loading is slowClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:10am
2
Most recent comment from Oliver:Hi,At first I see SSL issues, use this plugin:https://wordpress.org/plugins/wp-migrate-db/And make data base migration from:http://www.brandbrahma.com/to:https://www.brandbrahma.com/
Fabio Naponiello
Info installationClosed
TheGem(Elementor)
Updated November 29, 2020 at 10:41am
2
Most recent comment from Oliver:Hi,What editor you wish to use Elementor or WP bakery? I think will be better to use Elementor, take a look:https://codexthemes.ticksy.com/article/16234
KarenWindle windle
editing the footerClosed
TheGem(Elementor)
Updated November 27, 2020 at 7:18am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#widgetised-footer-area
eMesr
the theme is not responding for my home pageClosed
TheGem(Elementor)
Updated November 26, 2020 at 12:47pm
2
Most recent comment from Oliver:Hi,pls. provide wp-admin access and add few screenshots to describe the issue in details.
virtuousdistribution
problem installing demoClosed
TheGem(Elementor)
Updated November 25, 2020 at 8:26am
2
Most recent comment from Michael:HI!What demo site are you trying to import?
akhil_garg
Cannot activate theme and update plugins despite renewal of Theme licenseClosed
TheGem (WPBakery)
Updated November 25, 2020 at 8:13am
5
Most recent comment from Oliver:Hi,pls. wait a bit, we're checking plugin on the compatibility with the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own p ...
chrismaynard5
Using adobe typekitClosed
TheGem (WPBakery)
Updated November 25, 2020 at 7:57am
4
Most recent comment from Oliver:Thank you!
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:25am
5
Most recent comment from Oliver:You're welcome!
VGDigitalServices
How do I remove the fade from portfolio excerptsClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:24am
5
Most recent comment from Oliver:Ok, thank you for letting know
Mark de Rooij
Adjusted mobile menuClosed
TheGem (WPBakery)
Updated November 24, 2020 at 10:45am
4
Most recent comment from Oliver:Ok, will add the task to add this feature.
Mike_Spoleto
Display the price before the discountClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:47am
2
Most recent comment from Oliver:HI!
pls. use following css:
.products .product-info .price del {
display: inline-block;
}
clementcold
Test site purchase codeClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:19am
2
Most recent comment from Oliver:Hi,One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this ...
claudiopardal
Logo does not appearClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:23am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:22am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...