Public Tickets
boostklicks
Problem using themesClosed
TheGem(Elementor)
Updated December 28, 2020 at 7:09am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access.
NSODigital
Access to "Demo import"Closed
TheGem(Elementor)
Updated December 25, 2020 at 11:27am
3
Most recent comment from Michael:HI!Please contact us if you have any questions.Have a nice day!
Steve
Mobile Menu breakpointClosed
TheGem (WPBakery)
Updated December 24, 2020 at 10:34am
4
Most recent comment from Michael:Unfortunately, this requires changing a lot of files and code in them. Therefore, at the moment there is no such setting in the theme.Also I don't see any problems right now on your site.
globeq
ActivationClosed
TheGem (WPBakery)
Updated December 23, 2020 at 9:52am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
globeq
ActivationClosed
TheGem (WPBakery)
Updated December 23, 2020 at 9:52am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
globeq
ActivationClosed
TheGem (WPBakery)
Updated December 23, 2020 at 9:51am
2
Most recent comment from Oliver:Hi,What URL you can't activate?
bkcphoto
LightboxClosed
TheGem (WPBakery)
Updated December 22, 2020 at 2:47pm
8
Most recent comment from Michael:You're welcome!Have a nice day!
blackgoatco
How to change the main header areaeaClosed
TheGem(Elementor)
Updated December 22, 2020 at 10:58am
3
Most recent comment from Oliver:Ok, thank you for letting know
DesignMeSouthAfrica
quickfinder not showing contentClosed
TheGem (WPBakery)
Updated December 21, 2020 at 9:32am
2
Most recent comment from Oliver:Hi,pls. update theme to the last version:Updating Theme and Plugins
Jewels3225
Error Loading PagesClosed
TheGem (WPBakery)
Updated December 21, 2020 at 8:23am
4
Most recent comment from Oliver:Hi,I think it's custom footer, take a look:https://www.youtube.com/watch?v=ADDfmPGjGl0&feature=emb_logo
samikerimici
le curseur du thème ne s'affiche pasClosed
TheGem (WPBakery)
Updated December 18, 2020 at 10:18am
3
Most recent comment from samikerimici:I sent you my credentials on the other ticket
jones_13
responsiveClosed
TheGem(Elementor)
Updated December 18, 2020 at 9:31am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
eduservsmt
the gem wp bakery activation problemClosed
Activation Problems in TheGem Theme.
Updated December 18, 2020 at 8:21am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Tessa Spijker
Does not safeClosed
TheGem(Elementor)
Updated December 17, 2020 at 2:01pm
8
Most recent comment from Oliver:Welcome!
Lephoi
Theme installation failed.Closed
TheGem(Elementor)
Updated December 17, 2020 at 10:38am
6
Most recent comment from Michael:You're welcome!Have a nice day!