Public Tickets
Pétula
How to hide excerptClosed
TheGem (WPBakery)
Updated December 7, 2020 at 7:00am
6
Most recent comment from Oliver:Hi,pls. give me wp-admin access.
Mihai
Footer Widget and footer designClosed
TheGem (WPBakery)
Updated December 6, 2020 at 11:29am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
inadeemhrs
Cannot Edit HomepageClosed
TheGem(Elementor)
Updated December 6, 2020 at 10:34am
2
Most recent comment from Oliver:Hi,1. It's default menuhttps://www.wpupgrader.com/wordpress/change-menu-navigation-settings/2. it's revo sliderhttps://revolution.themepunch.com/joomla/documentation/
inadeemhrs
Problem occured while processing the AJAXClosed
TheGem(Elementor)
Updated December 6, 2020 at 10:04am
2
Most recent comment from Oliver:Hi,Sorry for delay, because of weekend, to get started check your PHP limits:https://codexthemes.ticksy.com//article/8024
inadeemhrs
The package could not be installed. No valid plugins were found. Plugin installation failed.Closed
TheGem (WPBakery)
Updated December 6, 2020 at 9:26am
5
Most recent comment from Oliver:Hi,Sorry for delay, pls. give me wp-admin access.
furlanartiga
Display full lateral menu on laptop instead of hamburger buttonClosed
TheGem(Elementor)
Updated December 4, 2020 at 11:26am
4
Most recent comment from Michael:I see that you are currently using a different menu style.
Petros001
category imageClosed
TheGem (WPBakery)
Updated December 4, 2020 at 7:52am
2
Most recent comment from Oliver:HI!
Sorry, can you add some screenshots to describe this issues in detail? Thank you.
switto
How to remove some block from product pageClosed
TheGem(Elementor)
Updated December 3, 2020 at 12:24pm
6
Most recent comment from Oliver:After I deactivated third-party plugins you can change it here:https://www.brandbrahma.com/wp-admin/post.php?post=24714&action=elementor
scwilson
FooterClosed
TheGem (WPBakery)
Updated December 3, 2020 at 10:11am
2
Most recent comment from Michael:HI!Unfortunately, footers are not provided on pages of this type. You can use a regular footer-styled block.
Juan Gavela
uppercase letters to lowercase lettersClosed
TheGem (WPBakery)
Updated December 3, 2020 at 10:08am
2
Most recent comment from Oliver:Hi,You need to set check box "Disable "Smooth Scroll"" in the theme options, here:
PauBICM
Menu optionsClosed
TheGem(Elementor)
Updated December 2, 2020 at 1:58pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
arenadynamics
WPBakery Backend / Frontend Editor MissingClosed
TheGem (WPBakery)
Updated December 2, 2020 at 8:51am
4
Most recent comment from Oliver:Hi,Can you deactivate third-party plugins?
Mike Gozdiskowski
Setting _wp_page_template to default so that Elementor template used for blog postsClosed
TheGem(Elementor)
Updated December 1, 2020 at 1:59pm
4
Most recent comment from Michael:Unfortunately, this is the only solution at the moment. In the future, we will try to improve the functionality and add this setting.Sorry for the inconvenience.
Sankalp_Seo
UNABLE TO FIND A DEMO PAGE FOR WHICH I PURCHASED THE THEMEClosed
TheGem(Elementor)
Updated December 1, 2020 at 1:04pm
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Zelda Star
Woocommerce checkoutClosed
TheGem (WPBakery)
Updated December 1, 2020 at 9:08am
5
Most recent comment from Oliver:Hi,optional.