Public Tickets
Shrek13
QuickfinderClosed
TheGem (WPBakery)
Updated September 9, 2020 at 7:34am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#what-is-quickfinder
Herrmitage
The GemElement Image CaptionsClosed
TheGem(Elementor)
Updated September 7, 2020 at 1:32pm
7
Most recent comment from Herrmitage:This ticket can also be closed.
dsilvestre90
Comment iconClosed
TheGem (WPBakery)
Updated September 7, 2020 at 12:09pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
miukun
Warning: Illegal string offset ‘xxxxxxx’ inClosed
TheGem(Elementor)
Updated September 6, 2020 at 12:33pm
3
Most recent comment from [deleted]:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.I suppose also we will need ftp access.
mayank
Issue with theme activationClosed
Activation Problems in TheGem Theme.
Updated September 4, 2020 at 12:23pm
4
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
ALex
RecaptchaClosed
TheGem (WPBakery)
Updated September 3, 2020 at 2:19pm
2
Most recent comment from Michael:Hi, sorry, can you pls provide more details with screenshots?
schtevey
menu heightClosed
TheGem (WPBakery)
Updated September 3, 2020 at 1:16pm
2
Most recent comment from Michael:HI!
The size of the header depends on the height of the logo.pls. use following css:
#site-header .site-title {
padding: 0px !important;
}
impactmakers3200
How did you make this?Closed
TheGem (WPBakery)
Updated September 3, 2020 at 9:30am
4
Most recent comment from Oliver:Hi,pls. take a look:https://www.youtube.com/watch?v=ceHgssahoRo&feature=emb_logo
yuneo
Change Breadcrumbs titlesClosed
TheGem (WPBakery)
Updated September 3, 2020 at 8:29am
2
Most recent comment from Michael:HI!Please use this setting:We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file language ...
BORNEOMENCO
HELP WITH ADDING PRODUCT UNITSClosed
TheGem (WPBakery)
Updated September 2, 2020 at 9:25am
2
Most recent comment from Oliver:Hi,Do you have caching enabled on the site?
JasonMarcHoffman
creating custom iconsClosed
TheGem (WPBakery)
Updated September 1, 2020 at 9:45am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
johnstonholdingsllc
CustomizationClosed
TheGem (WPBakery)
Updated September 1, 2020 at 9:36am
2
Most recent comment from Michael:HI!1) You need to edit the Slider Revolution:2) Sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
pupasolutions
Shop Template issueClosed
TheGem(Elementor)
Updated August 31, 2020 at 9:00am
4
Most recent comment from Oliver:Hi,Sorry for delay, working, in this week will be update.
Kevin Heath
VersionClosed
TheGem(Elementor)
Updated August 28, 2020 at 12:00pm
4
Most recent comment from Oliver:Hi,There is some compatibility issues, pls. remove elementor plugin and reinstall it again (it will be installed from our repository.)
SamirSven
navigation settingsClosed
TheGem(Elementor)
Updated August 28, 2020 at 9:46am
4
Most recent comment from Michael:You're welcome!