Public Tickets
Mustafa
Website down after orderClosed
TheGem(Elementor)
Updated June 21, 2024 at 8:15am
2
Most recent comment from Oliver:Hi Mustafa, I suppose I could be of no help here as there seems to be some connection issue with your hosting. Please contact your hosting provider with the same request and ask them what has happen ...
Paul
Changing revolution sliderClosed
TheGem(Elementor)
Updated June 20, 2024 at 7:00am
4
Most recent comment from Oliver:@berrybest1Hi, kindly submit a separate ticket and explain in more details what exactly do you mean by "How can we update the slider when the license is in our possession rather than being in the hand ...
dk
contact form 7Closed
TheGem(Elementor)
Updated June 19, 2024 at 1:01pm
7
Most recent comment from dk:ok.... done thanks-- see it nowneed to see where i create a new type of form--- looking.... will ask if i have issue
Joaquim
Woocommerce + ACFClosed
TheGem (WPBakery)
Updated June 18, 2024 at 12:20pm
8
Most recent comment from Oliver:Hi, there is no need to assign the taxonomy as a ACF field, because the taxonomies are already available in your products: You just need to assign your products accordingly. And in the grid filter y ...
artenea
Carousel images on mobileClosed
TheGem (WPBakery)
Updated June 18, 2024 at 10:41am
6
Most recent comment from Oliver:Hi, This is the issue of Image Carousel content element of WpBakery Page Builder so instead please create the Image Carousel using an alternative solution like https://en-gb.wordpress.org/plugins/w ...
Valeri Andreev
Pink hoverClosed
TheGem(Elementor)
Updated June 18, 2024 at 9:51am
2
Most recent comment from Oliver:Hi Valeri, I have removed this "#" link here: Please check now.
dk
edit backgrndClosed
TheGem(Elementor)
Updated June 18, 2024 at 8:27am
3
Most recent comment from Oliver:Hi, thank you for letting us know.
cvcocuzza
Single Image StyleClosed
TheGem (WPBakery)
Updated June 17, 2024 at 8:07am
8
Most recent comment from Oliver:Hi Charlie, Thank you for letting us know!
Roz
TestimonialsClosed
TheGem (WPBakery)
Updated June 16, 2024 at 10:47am
4
Most recent comment from Oliver:Hi Roz, will add this to the devs list, hopefully it will be covered in the next release.
Tuckernator
Unable to activate custom fontClosed
TheGem(Elementor)
Updated June 15, 2024 at 9:19am
2
Most recent comment from Oliver:Hi, As I can see you have assigned this font to the H1 via the Theme Options:And it is being correctly displayed: https://quirkdesignandbuild.co.uk/construction-post-3-2/Can you please explain in m ...
Mustafa
Add custom order statusClosed
TheGem(Elementor)
Updated June 15, 2024 at 8:32am
4
Most recent comment from Oliver:You are welcome
pepoalba
RefoundClosed
TheGem (WPBakery)
Updated June 13, 2024 at 10:31am
1
Most recent comment from pepoalba:Hello,The TheGem theme does not work for the website I am creating and I would appreciate the possibility of a refund of the amount paid to be able to acquire another.Thank you for your understanding.
tify
Menu doesn't workClosed
TheGem(Elementor)
Updated June 10, 2024 at 12:24pm
4
Most recent comment from Oliver:Hi, thank you for letting me know!
dsteam
Sub Menu unable auto hide after clickClosed
TheGem (WPBakery)
Updated June 10, 2024 at 9:47am
4
Most recent comment from Oliver:Hi, We have uploaded the fix for you, kindly check.
dk
revert to earlier page versionClosed
TheGem(Elementor)
Updated June 10, 2024 at 6:49am
2
Most recent comment from Oliver:Hi, it should be here