Public Tickets
remcled64
import demo plugin access deniedClosed
TheGem(Elementor)
Updated November 2, 2023 at 2:54pm
2
Most recent comment from Oliver:Hi, I suppose you have file permission issues on your FTP. Kindly provide your URL, wp-admin and FTP access details in the private message so we can check your current configuration
anshuman008
Text below blog postClosed
TheGem (WPBakery)
Updated November 2, 2023 at 7:50am
2
Most recent comment from Michael:HI,
You can find this text in the post settings here:
Mark Micheli
Photo GalleriesClosed
TheGem(Elementor)
Updated November 2, 2023 at 7:05am
6
Most recent comment from Oliver:Hi Mark, You are welcome. Let's keep this ticket public for all others who could have similar questions regarding how to add lightbox photo galleries in a grid. Please create new private ticket ...
okkasione
InfoClosed
TheGem(Elementor)
Updated October 31, 2023 at 10:55am
4
Most recent comment from Oliver:Hi, sorry, I still don't quite understand exactly what do you mean. Can you please attach some screenshots for this: "With elementor if I click on template there are only a small part of all the ...
anshuman008
REVOLUTION SLIDER MAP LOCATIONClosed
TheGem (WPBakery)
Updated October 30, 2023 at 7:24am
2
Most recent comment from Michael:Hi,This map is created using JS code.
tecnoprof
from wpbakery to elementorClosed
TheGem - Feature Request
Updated October 30, 2023 at 6:32am
7
Most recent comment from Oliver:Hi Roberto, Thank you for sharing, we have checked your website and we have sent you an email with the quotation - kindly check and reply, thanks!
Segun Oloye
Broken SiteClosed
TheGem(Elementor)
Updated October 27, 2023 at 8:23pm
10
Most recent comment from Segun Oloye:You didn't specifiy what i did wrong. what is the correct path i am suppose to use. pls specify it. the screenshot you sent is the same thing with what i did.
pablobecerra
This installation has been deregistered and can't be registered again with this purchase code.Closed
Activation Problems in TheGem Theme.
Updated October 27, 2023 at 8:27am
3
Most recent comment from pablobecerra:Sorry this ticket is resolved
leonelcasizq
Not able to delte white spaceClosed
TheGem(Elementor)
Updated October 27, 2023 at 5:48am
2
Most recent comment from Oliver:Hi, I cannot see any white space in your link, maybe you didn't empty your browser cache? In general, kindly check this documentation article: https://docs.codex-themes.com/article/601-how-to- ...
eurochefusa
Filters cause Images to display improperly; reload is required.Closed
TheGem(Elementor)
Updated October 27, 2023 at 5:40am
4
Most recent comment from Oliver:Hi, thank you for letting us know.
Irene Marx
Close all Accordion Sections on loadClosed
TheGem (WPBakery)
Updated October 25, 2023 at 6:36am
4
Most recent comment from Michael:You're welcome!Have a nice day!
programatica
"Page Widgets" Section not appearing on Gutenberg page editionClosed
TheGem(Elementor)
Updated October 24, 2023 at 3:48pm
4
Most recent comment from Oliver:No worries, all good, feel free to contact us in case of any further questions.
bocquaire
BreakpointClosed
TheGem (WPBakery)
Updated October 24, 2023 at 2:36pm
2
Most recent comment from Michael:Hi,Only these settings exist for the built-in header. Many other settings are available when using the Header Builder:https://docs.codex-themes.com/category/183-header-builder
Uschi Kaiser
Page Widged missed in product pageClosed
TheGem(Elementor)
Updated October 24, 2023 at 12:01pm
3
Most recent comment from Oliver:Thank you for letting us know.
Kourosh
Plugin update issueClosed
TheGem(Elementor)
Updated October 23, 2023 at 12:40pm
4
Most recent comment from Michael:The update will be available this week after some testing has been completed.