Public Tickets
Yefym
number of activationsClosed
TheGem(Elementor)
Updated January 14, 2025 at 11:16am
6
Most recent comment from Oliver:Hi, you are most welcome.
edikkryzhanivskiy
TheGem Templates, TheGem Theme Elements (for WPBakery), WPBakery post gridClosed
TheGem (WPBakery)
Updated January 14, 2025 at 6:59am
2
Most recent comment from Michael:Hi,
please use the Post Extended Grid element in the template.
Peter Dobinson
remove/replace The Gem logo in headerClosed
TheGem (WPBakery)
Updated January 13, 2025 at 7:47am
4
Most recent comment from Oliver:Hi Peter,
you are most welcome!
franc
category templatesClosed
TheGem(Elementor)
Updated January 10, 2025 at 1:58pm
4
Most recent comment from Oliver:Hi,
no worries, the page is recognized as page and not as a template.
Matt
Column and section elements are gone from ElementorClosed
TheGem(Elementor)
Updated January 10, 2025 at 7:36am
4
Most recent comment from Michael:If your site hasn't used containers before, then you should be able to do this.
Matt
Using a separate hero video on mobile vs desktopClosed
TheGem(Elementor)
Updated January 10, 2025 at 7:36am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Matt
The blog post template has a broken and redundant related blockClosed
TheGem(Elementor)
Updated January 9, 2025 at 8:02am
4
Most recent comment from Oliver:Hi Matt,
thank you for letting me know.
Matt
Custom landing page missing header, footer, and hero imageClosed
TheGem(Elementor)
Updated January 9, 2025 at 6:59am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
franc
produits "suggérés"Closed
TheGem(Elementor)
Updated January 8, 2025 at 4:17pm
2
Most recent comment from Oliver:Hi, I suppose this ticket is related to https://codexthemes.ticksy.com/ticket/3796749 . Kindly check the WooCommerce documentation on the difference between the up-sell products, cross-sells and rel ...
Bastenhof
Ghost background imageClosed
TheGem(Elementor)
Updated January 8, 2025 at 2:57pm
8
Most recent comment from Michael:You're welcome!
Have a nice day!
Bastenhof
A few questions (header, hover fx...)Closed
TheGem(Elementor)
Updated January 8, 2025 at 10:07am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
franc
crossell productsClosed
TheGem(Elementor)
Updated January 7, 2025 at 7:29am
4
Most recent comment from Michael:In this case, use different templates for products with and without crossells.
Teanna
The landing page themeClosed
TheGem(Elementor)
Updated January 7, 2025 at 7:15am
2
Most recent comment from Oliver:Hi Teanna,
Thank you for your purchase. You can check this "first steps" documentation articles on how to install TheGem and how to import prebuilt demos in one click:
https://docs.codex-themes.co ...
Bastenhof
Header & FooterClosed
TheGem(Elementor)
Updated January 3, 2025 at 2:39pm
8
Most recent comment from Michael:Please conttact us if you have any questions.
Have a nice day!
des-68
motion effectsClosed
TheGem - Feature Request
Updated January 3, 2025 at 6:58am
4
Most recent comment from Michael:Sorry, I don't see any problems:
https://share.nmblc.cloud/1735887477157-screencast-ksenianauti_com-2025_01_03-09_57_27.webm