Public Tickets
disegno-web
Mobile header troubleClosed
TheGem(Elementor)
Updated August 19, 2024 at 12:04pm
7
Most recent comment from Michael:You're welcome!Have a nice day!
eddyandadarshtryoutshit
Need help editing certain featuresClosed
TheGem(Elementor)
Updated August 19, 2024 at 8:01am
2
Most recent comment from Oliver:Hi, We would recommend to use the Single Product Builder (as part of TheGem templates builder) to create and adjust any layouts for the product page using the page builder. Kindly check this document ...
ahmed Ali
The website is very slowClosed
TheGem(Elementor)
Updated August 18, 2024 at 10:50am
2
Most recent comment from Oliver:Hi, kindly check the one-click optimization feature as described in documentation: https://docs.codex-themes.com/article/280-one-click-optimization
evrenc77
Web page is so slowClosed
TheGem (WPBakery)
Updated August 16, 2024 at 11:50am
8
Most recent comment from Michael:The main reason for the low performance is the Revolution Slider you are using on the homepage, try disabling it and you will see how much the performance will increase.
wilsdesign
"CLIENT" - Location WP Bakery VS ElementorClosed
TheGem(Elementor)
Updated August 15, 2024 at 8:11am
2
Most recent comment from Michael:Hi,The Elementor version didn't make a separate post type, you can use these elements directly in the editor. https://docs.codex-themes.com/article/89-clients
Dirk Panier
Extra menu on smartphoneClosed
TheGem(Elementor)
Updated August 14, 2024 at 1:53pm
3
Most recent comment from Dirk Panier:Solved both problems myself (custom menu), thank you anyway! dirk
Cairy
Woocommerce Archive DescroptionClosed
TheGem (WPBakery)
Updated August 11, 2024 at 11:53am
4
Most recent comment from Oliver:You are most welcome!
Giovanni
WP Bakery SEO Plug inClosed
TheGem (WPBakery)
Updated August 11, 2024 at 10:13am
2
Most recent comment from Oliver:Hi Giovanni, you can go to the WPBakery module settings and disable the modules you don't need:
orixertech
Unable to see all templatesClosed
TheGem(Elementor)
Updated August 10, 2024 at 6:10pm
2
Most recent comment from Oliver:Hi, Kindly provide more details which templates exactly do you mean? Did you install TheGem Demo Import plugin as described in documentation: https://docs.codex-themes.com/article/303-importing-demo ...
giuseppedb
Custom title translation missingClosed
TheGem(Elementor)
Updated August 9, 2024 at 3:51pm
7
Most recent comment from Oliver:Hi Giuseppe,
let me jump into this discussion regarding your question about the title templates.
The title area templates you have created are using dynamic content. By editing your title area te ...
Bastenhof
Backgrounds paddingClosed
TheGem(Elementor)
Updated August 9, 2024 at 6:44am
13
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.Have a nice day!
amiller671
Vulnerability in WPBakery versions before 7.8Closed
TheGem (WPBakery)
Updated August 7, 2024 at 6:46am
2
Most recent comment from Oliver:Hi, the new TheGem release with the updated WPBakery plugin will be released in coming days, so kindly wait until this release, thank you.
equipocorp26
I need help to displya ann filter categoriesClosed
TheGem(Elementor)
Updated August 6, 2024 at 6:56am
12
Most recent comment from Oliver:Hi, these taxonomy terms are sorted by default in WordPress according to IDs. You can change this order and make a custom order using for example these plugin https://en-gb.wordpress.org/plugins/cus ...
Claudio
How to configure Self-Hosted Fonts (not Adobe)Closed
TheGem (WPBakery)
Updated August 6, 2024 at 6:32am
4
Most recent comment from Oliver:Hi Claudio, you are most welcome!
Bastenhof
hiding a categoryClosed
TheGem(Elementor)
Updated August 5, 2024 at 8:29am
10
Most recent comment from Michael:Unfortunately there is no such possibility, in the list of portfolio categories all categories to which this portfolio element belongs will be displayed.