Public Tickets
Bastenhof
using templatesClosed
TheGem(Elementor)
Updated July 4, 2024 at 8:17am
3
Most recent comment from Oliver:Hi Lucia, if we are talking about this particular page https://www.decors-mojohand.com/cases/cases-four-columns/ so here what I see: 1. Page Options: the title area is disabled specifically for t ...
PaigeLangton
MenuClosed
TheGem (WPBakery)
Updated July 2, 2024 at 2:49pm
2
Most recent comment from Oliver:Hi, 1. Please use TheGem's mega menu builder for this: https://docs.codex-themes.com/category/188-mega-menu-builder2. Sorry, I am not quite sure I do understand your requirements correctly, pl ...
Frixman
outdated copies of some WooCommerce template filesClosed
TheGem (WPBakery)
Updated July 4, 2024 at 8:58am
3
Most recent comment from Oliver:Hi, I just wanted to let you know that the newest theme update is available and you can proceed with the updates. Also, we have sent an email to you, kindly check. Thank you.
produccionscat
RefundClosed
TheGem(Elementor)
Updated June 29, 2024 at 1:46pm
1
Most recent comment from produccionscat:Is so complicated to use the theme. I want a refund. Thanks
kazariankostas
new siteClosed
TheGem - Feature Request
Updated June 28, 2024 at 4:26pm
2
Most recent comment from Oliver:Hi, you can manage your licenses and activations via TheGem license manager as described here: https://docs.codex-themes.com/article/295-license-terms
Royal Assembly
sticky menu headerClosed
TheGem(Elementor)
Updated June 28, 2024 at 8:41am
4
Most recent comment from Oliver:Hi, you are welcome!
dk
contact7Closed
TheGem(Elementor)
Updated June 28, 2024 at 8:25am
5
Most recent comment from Oliver:Hi, ok, thank you for letting me know.
cvcocuzza
background imagesClosed
TheGem (WPBakery)
Updated June 27, 2024 at 8:06am
12
Most recent comment from Oliver:Hi, if I understand your intention in the correct way, you can put the single image in a column and make this column sticky: In this way the single image in this column will stay "fixed" while scro ...
r2b
DeActivation Page is downClosed
Activation Problems in TheGem Theme.
Updated June 26, 2024 at 1:44pm
2
Most recent comment from Oliver:Hi, kindly check now, should be working
alimanso234
WPBakery plugins not showingClosed
TheGem (WPBakery)
Updated June 26, 2024 at 9:07am
2
Most recent comment from Oliver:Hi, thank you for your purchase. It looks like you have installed TheGem Elementor theme. TheGem comes in two theme versions: TheGem Elementor and TheGem WPBakery. Please go to your download section ...
dk
layout fullClosed
TheGem(Elementor)
Updated June 25, 2024 at 9:30pm
2
Most recent comment from Oliver:Hi, as the page PHP template you need to use "TheGem Full Width": vhttps://mychabadstore.com/wp-admin/post.php?post=8783&action=editI have changed it, in the previous settings you had "TheGem Boxed" ...
morrisoncloud
FooterClosed
TheGem(Elementor)
Updated June 25, 2024 at 1:42pm
2
Most recent comment from Oliver:Kindly check the documentation about the footer builder: https://docs.codex-themes.com/category/185-footer-builderRegarding the conditions: https://docs.codex-themes.com/article/211-activating-foote ...
morrisoncloud
Hamburger isn't black, everything else isClosed
TheGem(Elementor)
Updated June 25, 2024 at 1:41pm
3
Most recent comment from Oliver:You are not annoying, everything is ok, we are here to assistI am glad that you have found the setting.
aledelpu
sticky menu active itemClosed
TheGem(Elementor)
Updated June 25, 2024 at 10:56am
4
Most recent comment from Oliver:You are welcome!
lisleaconsulting
Layout of 'Clients' widgetClosed
TheGem(Elementor)
Updated June 25, 2024 at 10:38am
4
Most recent comment from Oliver:Hi Eamonn, Thank you very much for sharing, will forward this to our devs!