Public Tickets
Jagdee
A issue about FAQ sectionClosed
TheGem(Elementor)
Updated September 2, 2024 at 7:27am
2
Most recent comment from Michael:Hi,Have you updated the theme and plugins to the latest version?
dk
slider headerClosed
TheGem(Elementor)
Updated August 30, 2024 at 1:59pm
5
Most recent comment from Michael:You need to disable this setting:
Gerald Bertet-Pilon Nicolas
Is LAYER SLIDER still mandatory when running SLIDER REVOLUTION Pro ?Closed
TheGem(Elementor)
Updated August 29, 2024 at 1:32pm
4
Most recent comment from Oliver:Hi, yes, you can simply ignore this message
liliaf
Images not showing on mobileClosed
TheGem (WPBakery)
Updated August 29, 2024 at 7:22am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Corina de Castro
Producto H1 and H2Closed
TheGem (WPBakery)
Updated August 29, 2024 at 6:40am
3
Most recent comment from Oliver:Hi Corina, Kindly provide the URL of your website, link to your product page and your wp-admin access details in the private message, we will check your configuration.
Ali Farhan
about scroll up header display issueClosed
TheGem(Elementor)
Updated August 28, 2024 at 7:02am
2
Most recent comment from Oliver:Hi, https://demo.wp.mhenterprises.ca/wp-admin/admin.php?page=thegem-theme-options#/menu-and-header/layoutAs I can see in your theme options you have activated the sticky menu option: If you don' ...
dk
sliderClosed
TheGem(Elementor)
Updated August 28, 2024 at 6:59am
5
Most recent comment from Oliver:Ok, thank you for letting us know.
moustafak2
Project grid previewClosed
TheGem(Elementor)
Updated August 27, 2024 at 9:05am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Dirk Panier
color icon accordionClosed
TheGem (WPBakery)
Updated August 27, 2024 at 8:57am
6
Most recent comment from Michael:You're welcome!Have a nice day!
Edward
ErrorClosed
TheGem (WPBakery)
Updated August 27, 2024 at 7:01am
2
Most recent comment from Oliver:Hi Edward, it seems this ticket is a duplicate of https://codexthemes.ticksy.com/ticket/3712298/ , we have replied there, please check.
TavazoGmbH
The Gem Update NotificationClosed
TheGem(Elementor)
Updated August 26, 2024 at 3:43pm
2
Most recent comment from Oliver:Hi, Kindly check this video tutorial: https://docs.codex-themes.com/article/308-updating-plugins
Christopher
Theme Activation Not WorkingClosed
Activation Problems in TheGem Theme.
Updated August 21, 2024 at 8:43am
2
Most recent comment from Michael:Hi,please try again.
mccauley1234 McCauley
Turning off Post CommentsClosed
TheGem (WPBakery)
Updated August 21, 2024 at 6:44am
2
Most recent comment from Michael:Hi,please read this article:https://blog.hubspot.com/website/disable-comments-wordpress
David
Need Help To Link One Section to AnotherClosed
TheGem(Elementor)
Updated August 20, 2024 at 8:21am
4
Most recent comment from Michael:Hi,You can set the ID for a section as follows.
disegno-web
Mobile header troubleClosed
TheGem(Elementor)
Updated August 19, 2024 at 12:04pm
7
Most recent comment from Michael:You're welcome!Have a nice day!