Public Tickets
mary-anns2
Quickfinder Display MethodClosed
TheGem (WPBakery)
Updated October 2, 2023 at 1:52pm
4
Most recent comment from Michael:Please contact us if you need our help.Have a nice day!
W415
Styles failing to load after new updateClosed
TheGem(Elementor)
Updated October 1, 2023 at 2:15pm
5
Most recent comment from Oliver:You are welcome!Feel free to rate us on themeforest - it would be much appreaciated!
mccauley1234 McCauley
"WPBakery Page Builder license not found or invalid. You can manage your licenses at support.wpbakery.com or purchase a new license at wpbakery.com."Closed
TheGem (WPBakery)
Updated October 1, 2023 at 12:42pm
2
Most recent comment from Oliver:Hi, there is a know bug with the latest WPBakery update. Please ignore this message, go to your "plugins" page in WordPress admin dashboard, remove WPBakery plugin completely and re-install it via The ...
Linda
portfolio item navigationClosed
TheGem (WPBakery)
Updated September 28, 2023 at 1:00pm
4
Most recent comment from Oliver:Hi,You need to use builder to make this navigation style, add your template and set it here:https://prnt.sc/76dth6IAeLY6
jakubgardner
Styles in ElementorClosed
TheGem(Elementor)
Updated September 28, 2023 at 7:49am
2
Most recent comment from Oliver:Hi,Take a look:https://prnt.sc/k0WkBMUdXb6m
hvantrinh
can not activeClosed
Activation Problems in TheGem Theme.
Updated September 28, 2023 at 7:43am
2
Most recent comment from Oliver:Hi,
take a look:
https://docs.codex-themes.com/article/295-license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login ...
akimmakako
Theme modificationsClosed
TheGem(Elementor)
Updated September 28, 2023 at 6:09am
6
Most recent comment from Oliver:Hi,You can remove it via the header builder, here:https://www.primaacademie.com/wp-admin/post.php?post=2728&action=elementor
ferarellano87
Duplicated variation comboboxClosed
TheGem(Elementor)
Updated September 28, 2023 at 3:44am
8
Most recent comment from Oliver:You are welcome!
genesistemas
LicenseClosed
TheGem (WPBakery)
Updated September 27, 2023 at 11:20am
2
Most recent comment from Oliver:Hi,
take a look:
https://docs.codex-themes.com/article/295-license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login ...
mavis
design changed to themeClosed
TheGem (WPBakery)
Updated September 27, 2023 at 10:50am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access and make few screenshots to describe the problem?
songsmash
ActivationClosed
Activation Problems in TheGem Theme.
Updated September 26, 2023 at 5:55am
2
Most recent comment from Oliver:Hi,
take a look:
https://docs.codex-themes.com/article/295-license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login ...
Susan Colao
ButtonsClosed
TheGem (WPBakery)
Updated September 25, 2023 at 10:45am
4
Most recent comment from Oliver:You're welcome!
mtechnical
changing loading circle colourClosed
TheGem(Elementor)
Updated September 25, 2023 at 8:53am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .block-prel ...
aledelpu
column widthClosed
TheGem(Elementor)
Updated September 25, 2023 at 7:01am
4
Most recent comment from Oliver:Hi,Yes, in the section.
mary-anns2
Add Menu ItemClosed
TheGem (WPBakery)
Updated September 24, 2023 at 1:47pm
4
Most recent comment from Oliver:You are welcome!