Public Tickets
coryheyman
Heading effectClosed
TheGem(Elementor)
Updated March 10, 2024 at 2:29pm
18
Most recent comment from Oliver:Thank you for letting me know.
Dudu
I need help with my footerClosed
TheGem(Elementor)
Updated March 10, 2024 at 12:29pm
2
Most recent comment from Oliver:Hi, If your footer template doesn't display on some pages as assigned globally in theme options, kindly check if these pages have their own individual page options set for footer, please check t ...
coryheyman
Loading home pageClosed
TheGem(Elementor)
Updated March 10, 2024 at 12:27pm
2
Most recent comment from Oliver:Hi, This happens because you didn't remove the background image in your section settings here: I have removed the image now, please check.
coryheyman
Anchor linksClosed
TheGem(Elementor)
Updated March 7, 2024 at 1:42pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
WebDrafter23
Import Specific Demo PageClosed
TheGem(Elementor)
Updated March 7, 2024 at 1:19pm
4
Most recent comment from Oliver:You are most welcome!
genesistemas
WPBakery Page BuilderClosed
Activation Problems in TheGem Theme.
Updated March 6, 2024 at 9:52am
2
Most recent comment from Oliver:Hi, It looks like you are installing the wrong theme version. TheGem comes in two versions: - TheGem Elementor- TheGem WPBakery Kindly login to your Envato account and in the "Downloads" section pl ...
Wawe_Com
obsolete copies of some filesClosed
TheGem(Elementor)
Updated March 5, 2024 at 9:24am
2
Most recent comment from Michael:Hi,We will update these files in the next update, but for now you can just hide this notification.
giuseppedb
Images not visibleClosed
TheGem(Elementor)
Updated March 5, 2024 at 9:21am
4
Most recent comment from Michael:I'm sorry, I don't see it working in the Elementor.
hieunt1007
Popular posts - Posts Extended Grid is broken on safariClosed
TheGem(Elementor)
Updated March 4, 2024 at 10:08am
2
Most recent comment from Michael:Hi,I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details?
Dennis
header single productClosed
TheGem(Elementor)
Updated March 3, 2024 at 6:34pm
2
Most recent comment from Oliver:Hi Dennis, the purple box: I suppose you mean the purple background in the title https://prnt.sc/e5nKFMQCpEc9 ? This is the background of the title area, you can learn more about it in the follow ...
wellwithlisa
activation keyClosed
TheGem (WPBakery)
Updated March 3, 2024 at 12:01pm
2
Most recent comment from Oliver:Hi, Kindly use TheGem license manager https://license-manager.codex-themes.com/ to manage your licenses and activations. One license is valid for one LIVE website activation. Just login to https:/ ...
Steen Handberg
change sqft to m2Closed
TheGem (WPBakery)
Updated February 29, 2024 at 9:55am
2
Most recent comment from Michael:Hi,I answered this question in this ticket.https://codexthemes.ticksy.com/ticket/3592302/
giuseppedb
Fullpage scrollerClosed
TheGem(Elementor)
Updated February 27, 2024 at 8:11am
2
Most recent comment from Michael:Hi,The type of scrolling depends on Scroll Effect setting.6. Scrolling effect: choose between normal, fixed backgrounds or parallax scroll
Please read the docimentation:https://docs.codex-themes.com/ ...
Tessa Spijker
no dropdown menuClosed
TheGem (WPBakery)
Updated February 27, 2024 at 7:53am
2
Most recent comment from Michael:Hi,you need to disable this setting:
Corina de Castro
Modal PopupClosed
TheGem (WPBakery)
Updated March 27, 2024 at 12:58pm
7
Most recent comment from Michael:Hi,Sorry, I misled you. You can realize your idea using Advanced Custom Fields (ACF) plugin.You need to use the Custom Fields element.Please use these settings: