Public Tickets
Drouminex
Install & activate webfontClosed
TheGem(Elementor)
Updated April 12, 2024 at 7:04am
2
Most recent comment from Michael:Hi,You need to load at least one more TTF file for the fonts to display correctly. It is desirable, of course, to upload an EOT file as well
JACOBS_DESIGN
Responsible website disabledClosed
TheGem(Elementor)
Updated April 8, 2024 at 8:22am
2
Most recent comment from Michael:Hi,How should the site be displayed on mobile devices?
dritancelafr
logo changeClosed
Cryption
Updated April 8, 2024 at 8:19am
2
Most recent comment from Michael:Hi,sorry, I don't see this problem right now:
Wawe_Com
google payClosed
TheGem(Elementor)
Updated April 8, 2024 at 7:35am
6
Most recent comment from Michael:Is this button displayed when using the default theme?
WebDrafter23
Gallery Grid Custom LinkClosed
TheGem(Elementor)
Updated April 8, 2024 at 7:33am
6
Most recent comment from Michael:Hi,
Unfortunately there is no such functionality in the gallery grid element. You need to use the Portfolio element.
Claudia Quintili
PluginClosed
TheGem(Elementor)
Updated April 8, 2024 at 6:23am
2
Most recent comment from Oliver:Hi, Kindly check this documentation: https://docs.codex-themes.com/category/126-tamhttps://docs.codex-themes.com/article/105-team
songsmash
ElementorClosed
TheGem(Elementor)
Updated April 5, 2024 at 7:37am
2
Most recent comment from Michael:Hi,Try to temporarily disable third-party plugins on your site to exclude their influence on this problem.
nimblenitecap
Header I chose not showingClosed
TheGem(Elementor)
Updated April 5, 2024 at 7:05am
2
Most recent comment from Michael:Hi,Please provide a link to your site.
songsmash
Elementor not loading all the wayClosed
TheGem(Elementor)
Updated April 5, 2024 at 5:34am
6
Most recent comment from Oliver:You are welcome!
keithcal
Template builderClosed
TheGem (WPBakery)
Updated April 4, 2024 at 11:02am
8
Most recent comment from Michael:I've disabled Ultimate Addons for WPBakery Page Builder plugin.Check your site now.
Corina de Castro
Image Mega Menu won't display on sticky headerClosed
TheGem (WPBakery)
Updated April 4, 2024 at 8:52am
9
Most recent comment from Michael:You're welcome!
alexruru
front featuresClosed
TheGem(Elementor)
Updated April 1, 2024 at 6:39am
9
Most recent comment from Michael:You're welcome!
Giovanni
White spaceClosed
TheGem(Elementor)
Updated March 29, 2024 at 6:21am
6
Most recent comment from Oliver:Hi, 1. Do you mean that after saving some page or post this setting https://prnt.sc/vOU82IVpQUmo automatically changes to TheGem Boxed? How can we reproduce it? We have tried to save for example ...
MarketingBoss
RESTORE LATEST BACK UPClosed
TheGem(Elementor)
Updated March 27, 2024 at 3:12pm
2
Most recent comment from Oliver:Hi, We need more information on the following: 1. How exactly did you make the backup of your website? Did you backup the database, all files and configuration with the backup tool like Updraft?2. ...
Jordan
Variable product not showing optionsClosed
TheGem (WPBakery)
Updated March 27, 2024 at 7:23am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.