Public Tickets
aledelpu
sticky menu active itemClosed
TheGem(Elementor)
Updated June 25, 2024 at 10:56am
4
Most recent comment from Oliver:You are welcome!
lisleaconsulting
Layout of 'Clients' widgetClosed
TheGem(Elementor)
Updated June 25, 2024 at 10:38am
4
Most recent comment from Oliver:Hi Eamonn, Thank you very much for sharing, will forward this to our devs!
Royal Assembly
Elementor not loadingClosed
TheGem(Elementor)
Updated June 25, 2024 at 8:35am
4
Most recent comment from Oliver:Hi, thank you for letting me know.
bryguth3
Align Portfolio Item image to topClosed
TheGem (WPBakery)
Updated June 24, 2024 at 7:45am
2
Most recent comment from Oliver:Hi, yes, sure. You can use the full size image size in your portfolio carousel. If you need more specificity, please provide your wp-admin access in the private message and I will share an example wit ...
Vinibailo
Form FormattingClosed
TheGem(Elementor)
Updated June 23, 2024 at 3:40pm
4
Most recent comment from Oliver:Hi, To achieve the desired layout, you can wrap the input fields in div elements with appropriate CSS classes for styling. This approach allows you to control the layout more precisely. Here’s how ...
Emad Zakaria
FontClosed
TheGem (WPBakery)
Updated June 23, 2024 at 7:28am
2
Most recent comment from Oliver:Hi, You can also use Adobe Fonts and your custom self-hosted fonts via "TheGem - Self-Hosted Fonts": Kindly check this help article: https://docs.codex-themes.com/article/620-how-to-use-adobe-fonts
Mustafa
Woocommerce update notificationClosed
TheGem(Elementor)
Updated June 21, 2024 at 8:22am
2
Most recent comment from Oliver:Hi Mustafa, there were few minor updates in WooCommerce templates not affecting the shop functionality. We have already addressed this, kindly wait until the next theme update.
Mustafa
Website down after orderClosed
TheGem(Elementor)
Updated June 21, 2024 at 8:15am
2
Most recent comment from Oliver:Hi Mustafa, I suppose I could be of no help here as there seems to be some connection issue with your hosting. Please contact your hosting provider with the same request and ask them what has happen ...
Paul
Changing revolution sliderClosed
TheGem(Elementor)
Updated June 20, 2024 at 7:00am
4
Most recent comment from Oliver:@berrybest1Hi, kindly submit a separate ticket and explain in more details what exactly do you mean by "How can we update the slider when the license is in our possession rather than being in the hand ...
dk
contact form 7Closed
TheGem(Elementor)
Updated June 19, 2024 at 1:01pm
7
Most recent comment from dk:ok.... done thanks-- see it nowneed to see where i create a new type of form--- looking.... will ask if i have issue
Joaquim
Woocommerce + ACFClosed
TheGem (WPBakery)
Updated June 18, 2024 at 12:20pm
8
Most recent comment from Oliver:Hi, there is no need to assign the taxonomy as a ACF field, because the taxonomies are already available in your products: You just need to assign your products accordingly. And in the grid filter y ...
artenea
Carousel images on mobileClosed
TheGem (WPBakery)
Updated June 18, 2024 at 10:41am
6
Most recent comment from Oliver:Hi, This is the issue of Image Carousel content element of WpBakery Page Builder so instead please create the Image Carousel using an alternative solution like https://en-gb.wordpress.org/plugins/w ...
Valeri Andreev
Pink hoverClosed
TheGem(Elementor)
Updated June 18, 2024 at 9:51am
2
Most recent comment from Oliver:Hi Valeri, I have removed this "#" link here: Please check now.
dk
edit backgrndClosed
TheGem(Elementor)
Updated June 18, 2024 at 8:27am
3
Most recent comment from Oliver:Hi, thank you for letting us know.
cvcocuzza
Single Image StyleClosed
TheGem (WPBakery)
Updated June 17, 2024 at 8:07am
8
Most recent comment from Oliver:Hi Charlie, Thank you for letting us know!