Public Tickets
ikenna4
Logo not showing on desktop and mobileClosed
Cryption
Updated December 1, 2023 at 3:46pm
2
Most recent comment from Michael:Hi,1) Sorry, I don't see this problem:2) What kind of changes are we talking about? Please give a concrete example.
Ben
Header video slow loadClosed
TheGem(Elementor)
Updated December 1, 2023 at 8:43am
2
Most recent comment from Michael:Hi,Your page loads all media elements at once when the page loads, which is why the page takes so long to load.Try using the theme's built-in optimization to get started
Belinda
PHP errorsClosed
TheGem(Elementor)
Updated November 30, 2023 at 10:57am
4
Most recent comment from Michael:I can't connect to your FTP at the moment.
jordanwhite22
Front page is out of wackClosed
TheGem(Elementor)
Updated November 30, 2023 at 8:34am
2
Most recent comment from Michael:Hi,please edit this setting:
Matthew Griffin
border colour for youtube blockClosed
TheGem (WPBakery)
Updated November 28, 2023 at 8:03am
4
Most recent comment from Michael:Fixed.
hyperghahve
font sizeClosed
TheGem(Elementor)
Updated November 27, 2023 at 8:30am
2
Most recent comment from Michael:Hi,
Unfortunately by default the theme doesn't have this option. But you can use the custom CSS to set the font size you want.
For example:
body h1,
body .title-h1,
body .gem-style-text.title- ...
frg004
Post grid Layout NameClosed
TheGem (WPBakery)
Updated November 24, 2023 at 1:52pm
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Han Hoa
Header BuilderClosed
TheGem(Elementor)
Updated November 24, 2023 at 11:38am
6
Most recent comment from Michael:You're welcome!Have a nice day!
webcraft07
Elemntor not loading fullyClosed
TheGem(Elementor)
Updated November 23, 2023 at 3:28pm
2
Most recent comment from Oliver:Hi, kindly check if your PHP settings are set to the recommended ones: https://docs.codex-themes.com/article/518-requirements
Matthew Griffin
youtube caroselClosed
TheGem (WPBakery)
Updated November 22, 2023 at 3:37pm
2
Most recent comment from Oliver:Hi Matthew, 1. You can achieve this via "Portfolios" and "Portfolio Carousel": https://docs.codex-themes.com/article/500-how-to-show-video-project-gallery-or-animated-gif-in-portfolio-grids-listings ...
Sana-San
text decorationsClosed
TheGem(Elementor)
Updated November 22, 2023 at 9:59am
12
Most recent comment from Michael:You're welcome!Please contact us if you have any questions!
elkmarketing
Remove spacing at the bottom of pageClosed
TheGem(Elementor)
Updated November 22, 2023 at 8:44am
2
Most recent comment from Michael:Hi,you need to use this page setting:https://wordpress-1165369-4069906.cloudwaysapps.com/wp-admin/post.php?post=6042&action=edit
elkmarketing
Parent page redirecting to child pageClosed
TheGem(Elementor)
Updated November 22, 2023 at 8:18am
4
Most recent comment from Michael:Hi,
please contact us if you have any questions.Have a nice day!
hyperghahve
fontsClosed
TheGem(Elementor)
Updated November 21, 2023 at 10:35am
2
Most recent comment from Michael:Hi,Set only the font you will use on your site in the Theme Options.
hubbletoken
remove copyright logoClosed
Activation Problems in TheGem Theme.
Updated November 21, 2023 at 10:24am
8
Most recent comment from Michael:You're welcome!Have a nice day!