Public Tickets
nicolasiuvara
disabling header not workingClosed
TheGem(Elementor)
Updated August 4, 2024 at 7:59am
8
Most recent comment from Oliver:Hi, you are welcome!
Autra
Error messageClosed
TheGem(Elementor)
Updated August 3, 2024 at 7:51am
6
Most recent comment from Oliver:Hi, you are most welcome!
ungersbocka
H1 appears to be blank for SEOClosed
TheGem(Elementor)
Updated August 3, 2024 at 7:46am
5
Most recent comment from Oliver:Hi, you are welcome!
vagaltechwork
editing sign up & inner pagesClosed
TheGem(Elementor)
Updated August 1, 2024 at 11:42am
4
Most recent comment from Michael:Try using this plugin https://woocommerce.com/document/customize-my-account-for-woocommerce/ or similar.
jdommer
Theme CustomizationClosed
TheGem (WPBakery)
Updated July 31, 2024 at 2:33pm
4
Most recent comment from Michael:What problem are we talking about?
rrss40
Blank Space After TitleClosed
TheGem(Elementor)
Updated July 29, 2024 at 2:58pm
2
Most recent comment from Michael:Hi,please use these settings:
Rishi
Facing Issues with Editing elementor HeaderClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:50am
2
Most recent comment from Oliver:Hi, please update TheGem theme and TheGem elements plugin to the latest versions, clean up your browser cache and try again.
yunsongdeng
could not play the mp4 video on iOS/PadOSClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:22am
2
Most recent comment from Michael:Hi,iPhone can only recognize the file with .mp4 extension compressed in H.264, MPEG, or HEVC (iPhone 7/7 Plus or later). If your MP4 file is encoded with other codecs (like HEVC, AV1, Prores, etc.), i ...
morganmedia1
Post title color in backendClosed
TheGem(Elementor)
Updated July 26, 2024 at 9:37am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
cykets
change sliderClosed
TheGem (WPBakery)
Updated July 24, 2024 at 8:29am
2
Most recent comment from Michael:Hi,please use these settings in the Page Options:
Bastenhof
Differences on smartphonesClosed
TheGem(Elementor)
Updated July 23, 2024 at 2:24pm
4
Most recent comment from Michael:1) There is no concept of “hovering” on mobile devices as they only use finger taps. 2) Sorry, I don't see this problem on https://www.decors-mojohand.com/portfolio-to-test/ page.
Frixman
Main Page Sidebar on product pagesClosed
TheGem (WPBakery)
Updated July 22, 2024 at 11:15am
6
Most recent comment from Oliver:Hi Jörg, Thank you for letting me know.
webdevnerdstuff
WooCommerce Product Variation OrderClosed
TheGem(Elementor)
Updated July 21, 2024 at 2:11am
1
Most recent comment from webdevnerdstuff:Changing to private ticket and forgot screenshots anyway. Please close this one.
giuseppedb
Import Blog post demoClosed
TheGem(Elementor)
Updated July 20, 2024 at 7:17am
2
Most recent comment from Oliver:Hi, This is a pre-built single post template. You can import it in TheGem Templates Builder as described here: https://docs.codex-themes.com/category/186-single-post-builderhttps://docs.codex-themes ...
Matthew Griffin
wpbakeryClosed
TheGem (WPBakery)
Updated July 19, 2024 at 2:33pm
2
Most recent comment from Michael:Hi,Sure you can switch to Elementor, but all the content would have to be re-created.