Public Tickets
amiller671
Vulnerability in WPBakery versions before 7.8Closed
TheGem (WPBakery)
Updated August 7, 2024 at 6:46am
2
Most recent comment from Oliver:Hi, the new TheGem release with the updated WPBakery plugin will be released in coming days, so kindly wait until this release, thank you.
equipocorp26
I need help to displya ann filter categoriesClosed
TheGem(Elementor)
Updated August 6, 2024 at 6:56am
12
Most recent comment from Oliver:Hi, these taxonomy terms are sorted by default in WordPress according to IDs. You can change this order and make a custom order using for example these plugin https://en-gb.wordpress.org/plugins/cus ...
Claudio
How to configure Self-Hosted Fonts (not Adobe)Closed
TheGem (WPBakery)
Updated August 6, 2024 at 6:32am
4
Most recent comment from Oliver:Hi Claudio, you are most welcome!
Bastenhof
hiding a categoryClosed
TheGem(Elementor)
Updated August 5, 2024 at 8:29am
10
Most recent comment from Michael:Unfortunately there is no such possibility, in the list of portfolio categories all categories to which this portfolio element belongs will be displayed.
evrenc77
Slider is not working on mobileClosed
TheGem (WPBakery)
Updated August 5, 2024 at 8:16am
4
Most recent comment from Oliver:You are most welcome!
nicolasiuvara
disabling header not workingClosed
TheGem(Elementor)
Updated August 4, 2024 at 7:59am
8
Most recent comment from Oliver:Hi, you are welcome!
Autra
Error messageClosed
TheGem(Elementor)
Updated August 3, 2024 at 7:51am
6
Most recent comment from Oliver:Hi, you are most welcome!
ungersbocka
H1 appears to be blank for SEOClosed
TheGem(Elementor)
Updated August 3, 2024 at 7:46am
5
Most recent comment from Oliver:Hi, you are welcome!
vagaltechwork
editing sign up & inner pagesClosed
TheGem(Elementor)
Updated August 1, 2024 at 11:42am
4
Most recent comment from Michael:Try using this plugin https://woocommerce.com/document/customize-my-account-for-woocommerce/ or similar.
jdommer
Theme CustomizationClosed
TheGem (WPBakery)
Updated July 31, 2024 at 2:33pm
4
Most recent comment from Michael:What problem are we talking about?
rrss40
Blank Space After TitleClosed
TheGem(Elementor)
Updated July 29, 2024 at 2:58pm
2
Most recent comment from Michael:Hi,please use these settings:
Rishi
Facing Issues with Editing elementor HeaderClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:50am
2
Most recent comment from Oliver:Hi, please update TheGem theme and TheGem elements plugin to the latest versions, clean up your browser cache and try again.
yunsongdeng
could not play the mp4 video on iOS/PadOSClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:22am
2
Most recent comment from Michael:Hi,iPhone can only recognize the file with .mp4 extension compressed in H.264, MPEG, or HEVC (iPhone 7/7 Plus or later). If your MP4 file is encoded with other codecs (like HEVC, AV1, Prores, etc.), i ...
morganmedia1
Post title color in backendClosed
TheGem(Elementor)
Updated July 26, 2024 at 9:37am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
cykets
change sliderClosed
TheGem (WPBakery)
Updated July 24, 2024 at 8:29am
2
Most recent comment from Michael:Hi,please use these settings in the Page Options: