Public Tickets
dmac
Mobile Speed and AMP PluginsClosed
TheGem (WPBakery)
Updated April 5, 2019 at 8:55am
4
Most recent comment from Oliver:Hi,You need to update theme to the last version:Updating Theme and Plugins (Theme version 3.4 and older)Updating Theme and Plugins (Theme version 3.5 and newer)
staf join
Purchase code activation failedClosed
TheGem (WPBakery)
Updated April 4, 2019 at 2:07pm
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Mrob0t
PluginsClosed
TheGem (WPBakery)
Updated April 4, 2019 at 10:48am
2
Most recent comment from Oliver:Hi,pls. take a look:
Laura
About .vc_separatorClosed
TheGem (WPBakery)
Updated April 3, 2019 at 8:26am
4
Most recent comment from Oliver:Welcome!
Eko
customize new portfolio itemClosed
TheGem (WPBakery)
Updated April 3, 2019 at 7:34am
2
Most recent comment from Oliver:Hi,You can disable default header in the portfolio item settings.
Laura
Disable Shrink effect on Header Style 3Closed
TheGem (WPBakery)
Updated April 2, 2019 at 2:48pm
12
Most recent comment from Oliver:Welcome!
photman52
Hamburger menuClosed
TheGem (WPBakery)
Updated April 2, 2019 at 1:30pm
2
Most recent comment from Oliver:Hi,Without the code changes - no, you need to edit template:/wp-content/themes/thegem/header.phpFor the safety feature updates copy this file to the child theme before the editing.
Dave Golden
Reducing Padding on One Page SiteClosed
Scalia
Updated April 2, 2019 at 11:27am
6
Most recent comment from Michael:Welcome! Have a nice day!
mwalgren
Changing Block-ContentClosed
TheGem (WPBakery)
Updated April 2, 2019 at 9:26am
2
Most recent comment from Michael:HI!
pls. use following css:
.block-content {
padding-top:50px !important;
}
Dave Golden
Footer ColorsClosed
Scalia
Updated April 2, 2019 at 8:40am
4
Most recent comment from Michael:Please contact us if you have any questions.
getonipartners
Missing DemoClosed
TheGem (WPBakery)
Updated April 2, 2019 at 7:57am
2
Most recent comment from Michael:HI!
You can import these pages as follow:
Matt Benedict
Moved my website to another hosting server.Closed
Activation Problems in TheGem Theme.
Updated April 2, 2019 at 7:40am
2
Most recent comment from Oliver:Hi,Done, activate not your site.
rsilvaporto
Issues with website using The Gem Theme, site is downClosed
TheGem (WPBakery)
Updated April 1, 2019 at 8:49am
2
Most recent comment from Oliver:Hi, Replied in another ticket.
Dave Golden
Installation of One-Page Theme and 500 ErrorClosed
Scalia
Updated March 30, 2019 at 10:59pm
5
Most recent comment from Dave Golden:Ok - So I solved my own problem, finally. LOL I apologize for all of the posts!! You can remove this one, but if you want to keep it for other users: I disabled all of my plug-ins and slowly re-enable ...
MemeV2
"Rate My Post" PluginClosed
TheGem (WPBakery)
Updated March 30, 2019 at 7:40am
4
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/content-page.phpline 85