Public Tickets
spiderweb-at-work
Inclined RowsClosed
TheGem (WPBakery)
Updated February 11, 2019 at 7:32am
4
Most recent comment from Oliver:Hi,1. pls. provide the wp-admin access.2. Sorry, can't understand what you need to make.
EmmyThx
instagramClosed
TheGem (WPBakery)
Updated February 11, 2019 at 7:07am
6
Most recent comment from Oliver:HI,pls. give me link to the page with the Instagram gallery.
spiderweb-at-work
Change loading screenClosed
TheGem (WPBakery)
Updated February 11, 2019 at 6:37am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .block-prel ...
bossfood
Required pluginsClosed
TheGem (WPBakery)
Updated February 11, 2019 at 1:20am
2
Most recent comment from bossfood:.
idenise
remove space under sliderClosed
TheGem (WPBakery)
Updated February 10, 2019 at 9:41pm
2
Most recent comment from idenise:Cancel this ticket. Is there a way to do this? I found the answer in another ticket. Thanks!
grimm van gestel
Quickfinder hover colorClosed
TheGem (WPBakery)
Updated February 8, 2019 at 9:36pm
2
Most recent comment from grimm van gestel:Never mind found it , it's in the quickfinders settings on the page you added the quickfinder in. Well finally !
tlbh87
Logo SizeClosed
TheGem (WPBakery)
Updated February 8, 2019 at 12:05pm
10
Most recent comment from Michael:HI!Please create a separate ticket to solve your problem.
bobby wilson
mega menu and menu access issuesClosed
TheGem (WPBakery)
Updated February 8, 2019 at 8:13am
7
Most recent comment from Oliver:Or provide some info about the rules you need to add.
Matias
Updated to 3.8 and now I have problems and bugsClosed
TheGem (WPBakery)
Updated February 8, 2019 at 8:04am
4
Most recent comment from [deleted]:Perhaps you used TheGem theme languages directory (wp-content/themes/thegem/languages) for translation file. Better use wordpress language directory (wp-content/languages/themes) for files. Please c ...
laurinthienes
Credit Card form not loading in some browsersClosed
TheGem (WPBakery)
Updated February 7, 2019 at 1:47pm
2
Most recent comment from laurinthienes:Looks like this was tied to cache and the new optimization section of the theme update. All fixed.
Sepulveda
actuality then gem theme at version 3.8.0Closed
TheGem (WPBakery)
Updated February 7, 2019 at 10:48am
7
Most recent comment from Oliver:You're welcome!
mutenpolo
Problems making UpdatesClosed
TheGem (WPBakery)
Updated February 7, 2019 at 7:30am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
chrissutton1983
Adding a new widget AreaClosed
TheGem (WPBakery)
Updated February 7, 2019 at 7:05am
7
Most recent comment from Oliver:Hi,Yes, via Cpanel or via FTP.
Daniel Tarka
Problems after update theme from ver. 3.7 to 3.8Closed
TheGem (WPBakery)
Updated February 6, 2019 at 12:53pm
12
Most recent comment from Oliver:Feel free to contact us if you need help.
samwebdesigns
failed to activate theme on new websiiteClosed
TheGem (WPBakery)
Updated February 6, 2019 at 8:47am
2
Most recent comment from Oliver:Hi,According the Envato rules you can have only 1 live install on the license. We allow to have the copy dev sub domains, so the URL should be dev.sitename.com also you can have unlimited installs ...