Public Tickets
RTL CERTIFICATIONS SAS
The gem Import DemoClosed
TheGem (WPBakery)
Updated December 9, 2018 at 10:34am
2
Most recent comment from Oliver:Hi,You can import this pages here:
Stacey Hitt
Deletion of site info when GEM is installedClosed
TheGem (WPBakery)
Updated December 9, 2018 at 9:20am
2
Most recent comment from Oliver:Hi,
Please give more info, where you was informed about it?
Patrick Forristal
TutorialsClosed
TheGem (WPBakery)
Updated December 7, 2018 at 2:32pm
2
Most recent comment from Oliver:Hi,Here you go:http://codex-themes.com/thegem/documentation/http://codex-themes.com/thegem/documentation/video-tutorials/https://wpbakery.com/video-tutorials/
Marco Thiele
Save button doesn't workClosed
TheGem (WPBakery)
Updated December 7, 2018 at 10:12am
11
Most recent comment from Oliver:Feel free to contact us if you need help.
frankdl98
WordPress 5 compatibilityClosed
TheGem (WPBakery)
Updated December 7, 2018 at 8:30am
2
Most recent comment from Oliver:HI,You can update, everything should work fine.
robhampton
Menu below sliderClosed
TheGem (WPBakery)
Updated December 7, 2018 at 8:11am
2
Most recent comment from Oliver:Hi,
Without the code changes it's not possible. You need to edit template:
/wp-content/themes/thegem/header.php
Before the editing copy this file to the child theme for the safety feature updates ...
Gijs Biekens
Turn off search optionClosed
TheGem (WPBakery)
Updated December 6, 2018 at 2:37pm
4
Most recent comment from Michael:Welcome!
fatack91
No Demo Sliders includeClosed
TheGem (WPBakery)
Updated December 6, 2018 at 8:42am
2
Most recent comment from Oliver:HI,pls. check folder:/Demo_Sliders_Widgets/Revolution Slider/
chirpie
Placing code in a footer areaClosed
TheGem (WPBakery)
Updated December 6, 2018 at 8:28am
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/footer.phpAdd your code after the line 94.For the safety feature updates copy this file to the main folder of the child theme before the editing.
Tomas
Import demo problemClosed
TheGem (WPBakery)
Updated December 6, 2018 at 6:30am
2
Most recent comment from Oliver:HI,pls. provide the wp-admin and FTP access
DiamondMich11
quickfinder icon hoverClosed
TheGem (WPBakery)
Updated December 5, 2018 at 9:13pm
2
Most recent comment from DiamondMich11:Just incase anybody else is looking to remove the hover effect over a quickfinder icon. Here is my solution:---------.quickfinder-item-effect-image-scale .quickfinder-item-picture:after { backgro ...
Arno Mulder
invalid purchase codeClosed
TheGem (WPBakery)
Updated December 5, 2018 at 9:50am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access.
samarron123 Hollands
Fixing Outdated WooCommerce TemplatesClosed
TheGem (WPBakery)
Updated December 5, 2018 at 7:57am
2
Most recent comment from Oliver:Hi,pls. wait a bit, in few days there will be theme update with the updated templates. For now ignore this message, everything will work fine.
laurinthienes
Gallery IconClosed
TheGem (WPBakery)
Updated December 5, 2018 at 7:04am
14
Most recent comment from Oliver:Hi,pls. check now your page, I've used this one:
.gem-gallery-grid.hover-zooming-blur .gallery-item .overlay a.icon:before {
display: inline-block;
background-image: url(http://verdantimage ...
atreyuu2003
WPBakery Update IssueClosed
TheGem (WPBakery)
Updated December 4, 2018 at 2:44pm
2
Most recent comment from Oliver:Hi,All of the plugins included and required / recommended in our themes are being regularly updated only via our own plugin repository. Please note: for ensuring the highest quality of workin ...