Public Tickets
fabiansato
You have exceeded the max. number of activationsClosed
TheGem (WPBakery)
Updated December 12, 2018 at 12:47pm
6
Most recent comment from Oliver:Hi, you have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked.
Your sites:https://www.secesta.comhttps://www ...
SpencerHeckman
activating mega menuClosed
Scalia
Updated December 12, 2018 at 11:50am
5
Most recent comment from Oliver:Seems like conflict with third-party plugin, can you temporally deactivate all the third-party plugins and check?
ksubilal
Issue related with Plugin UpdationClosed
TheGem (WPBakery)
Updated December 12, 2018 at 11:38am
4
Most recent comment from Oliver:Hi,ok, I've unblocked your license.
RebelRoadMedia
Custom Icons in Mega MenuClosed
TheGem (WPBakery)
Updated December 12, 2018 at 11:36am
2
Most recent comment from [deleted]:Hi,Sorry, but now you can use only FontAwesome for menu icons.You can try to add necesary icons to menu item with custom css. We can add example for it on you site. Please provide admin access.
Gijs Biekens
Border in menuClosed
TheGem (WPBakery)
Updated December 12, 2018 at 11:24am
4
Most recent comment from Michael:Welcome! Have a nice day!
bighousefilms
AJAX ERROR IMPORTClosed
TheGem (WPBakery)
Updated December 12, 2018 at 9:15am
2
Most recent comment from Oliver:Hi,The problem in your php settings, take a look:Recommended PHP Settings
Soham
unable to activate themeClosed
TheGem (WPBakery)
Updated December 12, 2018 at 9:01am
4
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category and provide there your purchase code.
optigon1
QuickfindersClosed
TheGem (WPBakery)
Updated December 11, 2018 at 10:58am
2
Most recent comment from Oliver:Hi,Sorry, It's not possible to use the images in this style, you can make hexagon image and add it there, it's much simpler than make the hexagon via the css.
mairaesi
Fatal ErrorClosed
TheGem (WPBakery)
Updated December 11, 2018 at 8:31am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access.
sud21195
FooterClosed
TheGem (WPBakery)
Updated December 11, 2018 at 8:22am
2
Most recent comment from Michael:HI!Please use Custom footer.
stancoles
FUNCTIONALITYClosed
TheGem (WPBakery)
Updated December 11, 2018 at 7:43am
7
Most recent comment from Oliver:Hi,Take a look:
Patrick Forristal
Identifying Pages & Posts Description with an ImageClosed
TheGem (WPBakery)
Updated December 11, 2018 at 7:41am
2
Most recent comment from Oliver:Hi,Sorry, I can't understand what you need to make. Can you be some more specific?
Stephen Walker
accordiansClosed
TheGem (WPBakery)
Updated December 10, 2018 at 11:28am
18
Most recent comment from Oliver:Welcome!
Sadlounek
landline pageClosed
TheGem (WPBakery)
Updated December 10, 2018 at 8:15am
2
Most recent comment from Oliver:Hi,pls. take a look:
thaibasil-farmington
Portfolios not show correct.Closed
TheGem (WPBakery)
Updated December 9, 2018 at 10:34pm
2
Most recent comment from thaibasil-farmington:Please ignore this request, I have fixed.