Public Tickets
sock2me
Need help with Google FontsClosed
Scalia
Updated January 16, 2019 at 9:02am
2
Most recent comment from Michael:HI!You haven't uploaded a font to your site. To avoid errors when loading fonts, use the following instructions.https://tribulant.com/blog/wordpress/how-to-fix-sorry-this-file-type-is-not-permitted-fo ...
ottimoto
Page PreloaderClosed
Scalia
Updated January 16, 2019 at 8:52am
11
Most recent comment from ottimoto:Hi Max,Many thanks for that. I can go ahead and style it now accordingly.Best regardsotti
Tiffany Grover
TestimonialsClosed
TheGem (WPBakery)
Updated January 16, 2019 at 7:25am
4
Most recent comment from Oliver:Hi,pls. give me link to the block with the quoted text, I need to see the style you're using.
Producer801
Gem Instagram GalleryClosed
TheGem (WPBakery)
Updated January 15, 2019 at 7:02pm
4
Most recent comment from Producer801:ok, would be a nice add in the future. thanks
Janetchim
how to remove prefooter bar?Closed
TheGem (WPBakery)
Updated January 15, 2019 at 9:39am
4
Most recent comment from Michael:Welcome! Have a nice day!
Jay
elements of page not loadingClosed
TheGem (WPBakery)
Updated January 15, 2019 at 7:56am
2
Most recent comment from Oliver:Hi,Sorry for delay, I don't see this issue now, do you still need help?
1Paulo
top areaClosed
TheGem (WPBakery)
Updated January 15, 2019 at 7:40am
18
Most recent comment from Oliver:Welcome!
thanhjava
Could not activate themeClosed
TheGem (WPBakery)
Updated January 14, 2019 at 10:33am
2
Most recent comment from Oliver:Hi,
You have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked. Here is the list of your URLs:http://phuyen ...
giddymachine
cannot remove layerscoller paddingClosed
TheGem (WPBakery)
Updated January 14, 2019 at 8:13am
4
Most recent comment from Michael:Welcome! Have a nice day!
Rosvaldas
You searched for - where to editClosed
TheGem (WPBakery)
Updated January 14, 2019 at 8:08am
2
Most recent comment from Oliver:Hi,pls. provide link to the page where you see this message.
Mei Gwilym
using wpbakery templatesClosed
TheGem (WPBakery)
Updated January 11, 2019 at 9:09am
4
Most recent comment from Oliver:Hi,Ok, we'll make it, thank you!
Harry James
FontsClosed
TheGem (WPBakery)
Updated January 11, 2019 at 8:26am
2
Most recent comment from Oliver:Hi,We're using google fonts in the theme, you can see the list here:https://fonts.google.com/
Skesler
Change Header Logo Image To Point To New URLClosed
TheGem (WPBakery)
Updated January 11, 2019 at 7:56am
2
Most recent comment from Oliver:Hi,You can edit function:
function thegem_print_logo($header_light = '', $echo = true)
In the file:wp-content/themes/thegem/functions.phpOr create new one in the child theme and put it to the templa ...
gemtheme
Product PictureClosed
TheGem (WPBakery)
Updated January 10, 2019 at 2:03pm
4
Most recent comment from Oliver:Hi,There are no WPBakery in this filed, you can create the content you need in any test page and copy the page code to this filed.
es351045
PageSpeed Insights - CSS IssuesClosed
TheGem (WPBakery)
Updated January 10, 2019 at 12:59pm
2
Most recent comment from es351045:DUPLICATE - This ticket can be closed.