Public Tickets
Rafaela
Import ThemeClosed
TheGem (WPBakery)
Updated December 21, 2017 at 9:04am
4
Most recent comment from Oliver:Hi, sorry for delay. TheGem theme in your site is not located in wp-content/themes/thegem/ directory. Our import plugin check that current theme is TheGem for stable work. You have two ways:
1. Re ...
mountainevents
Download Demo content FREEZEClosed
TheGem (WPBakery)
Updated December 21, 2017 at 6:59am
2
Most recent comment from Oliver:Hi, pls. provide the wp-admin and FTP access.
Coline Cassagnes
HOVER BOXClosed
TheGem (WPBakery)
Updated December 20, 2017 at 11:48am
2
Most recent comment from Michael:HI! Unfortunately, there is no such possibility in our theme.
Kelvin
Logo IssuesClosed
TheGem (WPBakery)
Updated December 20, 2017 at 7:22am
6
Most recent comment from Oliver:Welcome!
harrybrowndesign
Custom FooterClosed
TheGem (WPBakery)
Updated December 19, 2017 at 2:42pm
2
Most recent comment from Oliver:hi, pls. tale a look at this video:
Korakit
featured image not show normalyClosed
TheGem (WPBakery)
Updated December 19, 2017 at 2:12pm
4
Most recent comment from Sergio:Hi,WordPress thumbnail generator doesn't work correctly when files which have no latin characters in filenames. Apparently the theme in the example does not have a WordPress thumbnail generator.
mary1984
Can I use the pictures and the sliders from the theme?Closed
TheGem (WPBakery)
Updated December 19, 2017 at 12:50pm
4
Most recent comment from Oliver:Hi, sorry for this delay. You don't need to buy images, which are under Creative Commons license. Images from shutterstock need to be purchased. Please send us a list of images you wish to use and we ...
Coline Cassagnes
ClientsClosed
TheGem (WPBakery)
Updated December 19, 2017 at 10:55am
2
Most recent comment from Oliver:I replied in your another ticket.
Coline Cassagnes
Menu not responsiveClosed
TheGem (WPBakery)
Updated December 19, 2017 at 10:53am
10
Most recent comment from Oliver:Welcome!
Corrinda Campbell
Globally change URLs in buttons and theme optionsClosed
TheGem (WPBakery)
Updated December 19, 2017 at 8:46am
2
Most recent comment from Oliver:Hi, try to use this plugin:
https://wordpress.org/plugins/wp-migrate-db/
viperalta
Smaller header on scrollClosed
TheGem (WPBakery)
Updated December 18, 2017 at 2:52pm
8
Most recent comment from Oliver:Feel free to contact us if you need help.
lauritschristensen
Altering H4 to LowercaseClosed
TheGem (WPBakery)
Updated December 18, 2017 at 9:56am
2
Most recent comment from Oliver:Hi, pls. set check box disable Uppercase Font in the theme options to remove the Uppercase styles.
Judith List
one page linksClosed
TheGem (WPBakery)
Updated December 18, 2017 at 9:53am
4
Most recent comment from Oliver:Welcome!
sanabca
unable to find logo and featured imagesClosed
TheGem (WPBakery)
Updated December 18, 2017 at 8:41am
6
Most recent comment from Sergio:Hi,your data will be lost after the next update themes. You need to install a child theme, and make changes to it.
comm_isc2alberta
Mobile CSSClosed
TheGem (WPBakery)
Updated December 18, 2017 at 8:32am
6
Most recent comment from Sergio:HI,pls. check (screen 1858, 1859 , 1860)pls. use following css:
@media (max-width: 768px) {
body #custom-back1{
background-image: none !important;
background-color:#006851 !i ...