Public Tickets
Gary Friend
Slider Revolution UpdatesClosed
TheGem (WPBakery)
Updated October 9, 2025 at 1:32pm
6
Most recent comment from Oliver:You are most welcome!
Peter Dobinson
broken misdirected linksClosed
TheGem (WPBakery)
Updated October 2, 2025 at 6:16am
8
Most recent comment from Michael:You're welcome!
Have a nice day!
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated September 23, 2025 at 6:56am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Uschi Kaiser
Mega Menu Template - Screen/MobileClosed
TheGem (WPBakery)
Updated September 18, 2025 at 6:57am
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check these documentation articles regarding the responsive navigation in case mega menu templates are activated: https://docs.codex-themes.com/article/226-activ ...
Jennifer Weis
Site header on blog postsClosed
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
Nurney Richman
footer fails on bbpress forum pageClosed
TheGem (WPBakery)
Updated September 11, 2025 at 6:32am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated September 5, 2025 at 6:21am
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated September 4, 2025 at 2:00pm
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
cacheitconsulting
Help with portfolio gridClosed
TheGem (WPBakery)
Updated September 4, 2025 at 8:06am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Edelweiss Okoro
My license only works on one website.Closed
TheGem(Elementor)
Updated September 4, 2025 at 7:10am
4
Most recent comment from Oliver:Hi, you are welcome.
Jennifer Weis
Header on MobileClosed
TheGem(Elementor)
Updated September 3, 2025 at 7:04am
4
Most recent comment from Michael:Please check the Page Options:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit
buzzlabcomunication
Support Request – Different Home Pages per Device with The Gem + Elementor PROClosed
TheGem(Elementor)
Updated August 18, 2025 at 5:04pm
6
Most recent comment from Oliver:You are welcome!
Harshitha
Pop Up displayClosed
TheGem(Elementor)
Updated August 12, 2025 at 11:53am
4
Most recent comment from Oliver:Hi, if you wish to enable popups only for specific pages or posts, you need to do it in Page Options of the respective page or post. While editing a page in your WordPress backend, scroll down and you ...
Stefano Becheroni
Account and Favorites Icon in Built-in header menuClosed
TheGem(Elementor)
Updated August 11, 2025 at 7:53am
10
Most recent comment from Michael:You're welcome!
Have a nice day!
brandchemist
Weird bar across Hompage footerClosed
TheGem (WPBakery)
Updated August 7, 2025 at 6:24am
2
Most recent comment from Michael:Hi,
just remove this section:
https://j7l.cfc.myftpupload.com/wp-admin/post.php?post=614&action=elementor