Public Tickets
MarketingBoss
RESTORE LATEST BACK UP
TheGem(Elementor)
Updated March 27, 2024 at 3:12pm
2
Most recent comment from Oliver:Hi, We need more information on the following: 1. How exactly did you make the backup of your website? Did you backup the database, all files and configuration with the backup tool like Updraft?2. ...
Jordan
Variable product not showing optionsClosed
TheGem (WPBakery)
Updated March 27, 2024 at 7:23am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
Wawe_Com
askin about a plugg inn
TheGem(Elementor)
Updated March 26, 2024 at 5:35pm
2
Most recent comment from Oliver:Hi, Yes, TheGem is compatible with MotoPress plugin.
mathieu127
Looking to import the Theme "Theme Features" but it missing
TheGem (WPBakery)
Updated March 26, 2024 at 5:27pm
2
Most recent comment from Oliver:Hi, This demo should be available here in TheGem Elementor's demo import:
Eliora
update date autoClosed
TheGem(Elementor)
Updated March 26, 2024 at 9:32am
2
Most recent comment from Michael:Hi,
In which part of the site do you want to display the current year?In the Bottom Area:or in the Footer template?
jaimerowe
Animated Heading
TheGem(Elementor)
Updated March 25, 2024 at 5:56am
4
Most recent comment from Oliver:You are welcome!
STOLIVODKA
Update
TheGem(Elementor)
Updated March 25, 2024 at 5:35am
2
Most recent comment from Oliver:Hi, kindly use TheGem license manager at https://codex-themes.com/thegem/license_manager as described in our documentation https://docs.codex-themes.com/article/295-license-terms to manage your lic ...
sapiringo
Gallery images cropped
TheGem(Elementor)
Updated March 23, 2024 at 7:39am
2
Most recent comment from Oliver:Hi, Do you mean this? As I can see this is the original uploaded image as it is in your "uploads" folder: duedesarrollos.com/wp-content/uploads/2024/03/dueventas0001-Cantoria-8-thegem-gallery-side ...
Giovanni
White space
TheGem(Elementor)
Updated March 23, 2024 at 7:33am
2
Most recent comment from Oliver:Duplicate of https://codexthemes.ticksy.com/ticket/3612813
csiscommunications
Nested ListsClosed
TheGem (WPBakery)
Updated March 22, 2024 at 6:18am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Softwaredanmark
VAt missing in checkoutClosed
TheGem(Elementor)
Updated March 21, 2024 at 9:06am
2
Most recent comment from Michael:Hi,Could you please provide a bit more details? Also please provide the wp-admin access. We will try to help you.
tripplinger
Configure or hide the title section for a specific page
TheGem(Elementor)
Updated March 21, 2024 at 7:06am
3
Most recent comment from Oliver:Hi, Thank you for letting us know and glad to hear everything is resolved. For the future reference I will leave few documentation links regarding the Title Area: - https://docs.codex-themes.com/ar ...
Anke
WPBakery
TheGem (WPBakery)
Updated March 21, 2024 at 6:58am
5
Most recent comment from Oliver:Hi Anke, Kein Problem, immer gern. Wir haben TheGem Elementor im 2020 veröffentlicht, seitdem gibt es zwei Theme Versionen: - TheGem_Elementor.zip- TheGem_WPBakery.zipDu kannst die beiden Versionen ...
Gergő Győri
WPML theme compatibility issue error
TheGem(Elementor)
Updated March 19, 2024 at 12:26pm
5
Most recent comment from Oliver:You are welcome!
enrico
menu mobileClosed
TheGem (WPBakery)
Updated March 19, 2024 at 9:04am
4
Most recent comment from Michael:You're welcome!Have a nice day!