Public Tickets
dk
slider headerClosed
TheGem(Elementor)
Updated August 30, 2024 at 1:59pm
5
Most recent comment from Michael:You need to disable this setting:
Gerald Bertet-Pilon Nicolas
Is LAYER SLIDER still mandatory when running SLIDER REVOLUTION Pro ?Closed
TheGem(Elementor)
Updated August 29, 2024 at 1:32pm
4
Most recent comment from Oliver:Hi, yes, you can simply ignore this message
liliaf
Images not showing on mobileClosed
TheGem (WPBakery)
Updated August 29, 2024 at 7:22am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Corina de Castro
Producto H1 and H2Closed
TheGem (WPBakery)
Updated August 29, 2024 at 6:40am
3
Most recent comment from Oliver:Hi Corina, Kindly provide the URL of your website, link to your product page and your wp-admin access details in the private message, we will check your configuration.
Ali Farhan
about scroll up header display issueClosed
TheGem(Elementor)
Updated August 28, 2024 at 7:02am
2
Most recent comment from Oliver:Hi, https://demo.wp.mhenterprises.ca/wp-admin/admin.php?page=thegem-theme-options#/menu-and-header/layoutAs I can see in your theme options you have activated the sticky menu option: If you don' ...
dk
sliderClosed
TheGem(Elementor)
Updated August 28, 2024 at 6:59am
5
Most recent comment from Oliver:Ok, thank you for letting us know.
moustafak2
Project grid previewClosed
TheGem(Elementor)
Updated August 27, 2024 at 9:05am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Dirk Panier
color icon accordionClosed
TheGem (WPBakery)
Updated August 27, 2024 at 8:57am
6
Most recent comment from Michael:You're welcome!Have a nice day!
Edward
ErrorClosed
TheGem (WPBakery)
Updated August 27, 2024 at 7:01am
2
Most recent comment from Oliver:Hi Edward, it seems this ticket is a duplicate of https://codexthemes.ticksy.com/ticket/3712298/ , we have replied there, please check.
TavazoGmbH
The Gem Update NotificationClosed
TheGem(Elementor)
Updated August 26, 2024 at 3:43pm
2
Most recent comment from Oliver:Hi, Kindly check this video tutorial: https://docs.codex-themes.com/article/308-updating-plugins
Christopher
Theme Activation Not WorkingClosed
Activation Problems in TheGem Theme.
Updated August 21, 2024 at 8:43am
2
Most recent comment from Michael:Hi,please try again.
mccauley1234 McCauley
Turning off Post CommentsClosed
TheGem (WPBakery)
Updated August 21, 2024 at 6:44am
2
Most recent comment from Michael:Hi,please read this article:https://blog.hubspot.com/website/disable-comments-wordpress
David
Need Help To Link One Section to AnotherClosed
TheGem(Elementor)
Updated August 20, 2024 at 8:21am
4
Most recent comment from Michael:Hi,You can set the ID for a section as follows.
disegno-web
Mobile header troubleClosed
TheGem(Elementor)
Updated August 19, 2024 at 12:04pm
7
Most recent comment from Michael:You're welcome!Have a nice day!
eddyandadarshtryoutshit
Need help editing certain featuresClosed
TheGem(Elementor)
Updated August 19, 2024 at 8:01am
2
Most recent comment from Oliver:Hi, We would recommend to use the Single Product Builder (as part of TheGem templates builder) to create and adjust any layouts for the product page using the page builder. Kindly check this document ...