Public Tickets
dgdesign
Page SpeedClosed
TheGem (WPBakery)
Updated February 13, 2026 at 3:12pm
2
Most recent comment from Oliver:Hi, thank you for your request. All of these demos (including the agency and business demos) load very fast, having very good performance scores. Kindly check this documentation regarding the performa ...
Sreelakshm
Gallery issueClosed
TheGem(Elementor)
Updated February 6, 2026 at 6:15am
4
Most recent comment from Oliver:Hi, thank you for your reply. There is no pagination in the “classic” style available for galleries; however, you can create multiple galleries and activate filters https://prnt.sc/CZr9-XaOJRrs . ...
Dimitris Belegris
Ajax Search on Custom MenuClosed
TheGem (WPBakery)
Updated January 30, 2026 at 6:54am
6
Most recent comment from Oliver:Hi, thank you for your reply. You can implement the customizations in the functions.php file of the child theme, look for the function " thegem_ajax_search", inside this function you will find thegem_ ...
Tessa Spijker
the link you followed had expiredClosed
TheGem(Elementor)
Updated January 29, 2026 at 1:23pm
2
Most recent comment from Oliver:Hi Tessa,
Thank you for your request. Kindly check your current server configuration: https://tinekezuiderbaan.nl/wp-admin/site-health.php?tab=debug
Please adjust the following PHP settings https: ...
Markus
Carousel for regular WP contentClosed
TheGem (WPBakery)
Updated January 28, 2026 at 6:05am
4
Most recent comment from Oliver:Hi Markus,
Thank you for your reply. Can you please share some example link of how exactly should it look like on the frontend? You could use the “Pageable Container” element if you want to brea ...
hossamhany474
Categories problem - Please reply as soon as possibleClosed
TheGem(Elementor)
Updated January 27, 2026 at 12:40pm
3
Most recent comment from Oliver:Hi, as I can see, you are trying to select categories whose names contain a specific word. In the category widget, you see the correct selection of categories with this word in their names; however, i ...
webisforu
Cant find where to change main backgroung imageClosed
TheGem(Elementor)
Updated January 26, 2026 at 8:14am
3
Most recent comment from Oliver:Hi, thank you for your request. Please check the very first section of the title area template or single post template, go to the "Advanced" tab of this section, scroll down to TheGem Options and edit ...
Moussa
edit buttonClosed
TheGem(Elementor)
Updated January 24, 2026 at 2:31pm
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check the following documentation articles: https://docs.codex-themes.com/article/235-on-click-popup , https://docs.codex-themes.com/article/719-popup-via-dynami ...
jona7han77
WPML Issue - Pages and Posts Missing After SetupClosed
TheGem(Elementor)
Updated January 22, 2026 at 7:12am
2
Most recent comment from Oliver:Hi, thank you for your request.
Did you check the following documentation https://docs.codex-themes.com/category/576-wpml ? Can you please describe in more details your installation and setup steps? ...
compumed
Edit default headerClosed
TheGem(Elementor)
Updated January 21, 2026 at 6:45am
4
Most recent comment from Oliver:Hi, thank you for your reply.
Yes, sure, you can use Page Options to specify on which pages which templates should be applied: https://docs.codex-themes.com/article/404-introduction For example, you ...
Sonal Theresa
Need Help Setting Up TheGem Church Onepage LayoutClosed
TheGem(Elementor)
Updated January 16, 2026 at 5:28pm
4
Most recent comment from Oliver:Hi, thank you for your reply. The short answer is no - this will not affect your other pages, as long as you do not check the box to import the Theme Options settings for this single page (the “Impo ...
Sreelakshm
Widget footer issueClosed
TheGem(Elementor)
Updated January 10, 2026 at 8:17am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can edit the contact information displayed in the contact widget using Theme Options - Contacts & Socials as described in documentation: https://docs.codex-themes ...
Gary
Products Review StarsClosed
TheGem (WPBakery)
Updated January 2, 2026 at 4:25pm
6
Most recent comment from Oliver:Hi Gary, you are most welcome!
joen52
thegem-elements.zipClosed
TheGem - Feature Request
Updated December 30, 2026 at 7:09am
2
Most recent comment from Oliver:Hi, thank you for your request.
It looks like this ticket is a duplicate of https://codexthemes.ticksy.com/ticket/4529591/ - kindly the reply there:
"TheGem Elements is a plugin bundled with TheGem ...
Wawe_Com
Mobile header icons (Cart / Login / Wishlist) not rendering in WooCommerce – workaround applied, need proper fixClosed
TheGem(Elementor)
Updated December 29, 2026 at 3:07pm
2
Most recent comment from Oliver:Hi, thank you for your request.
By reviewing the settings of your header template I can see, that the mentioned elements are hidden for the mobile devices. Please check this screenshot:
https://pr ...