Public Tickets
mouradtarek12
changing bachground colorClosed
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Michael:Hi,
please use this setting:
beboldstudios
Gallery not loadingClosed
TheGem (WPBakery)
Updated 3 weeks ago
2
Most recent comment from Michael:Hi,
this element is part of the WPBakery plugin, the theme should not affect its operation.
You can check this by temporarily disabling TheGem theme and plugins.
maddie
Theme customization settings not working
TheGem(Elementor)
Updated 3 weeks ago
3
Most recent comment from Oliver:Hi,
Thank you for letting us know.
darja1972
deregistrationClosed
TheGem(Elementor)
Updated January 28, 2025 at 9:45am
2
Most recent comment from Michael:Hi,
please try now.
bryanmcclure12
Contact form 7Closed
TheGem(Elementor)
Updated January 25, 2025 at 9:04am
3
Most recent comment from District 25 Nambiar:Hi,
First, check if your email provider is blocking messages from the contact form. Also, ensure the "From" email in Contact Form 7 matches your domain to avoid delivery issues. Lastly, test with a di ...
franc
Redirection problemsClosed
TheGem(Elementor)
Updated January 25, 2025 at 7:56am
4
Most recent comment from District 25 Nambiar:Hi,
It seems like there’s a redirect loop happening. To fix it, check your website’s .htaccess file or redirection settings in your CMS to ensure there are no conflicting redirects. You can also u ...
Gerald Bertet-Pilon Nicolas
Best options for Press-ReleasesClosed
TheGem(Elementor)
Updated January 25, 2025 at 7:28am
7
Most recent comment from Soho of Silicon Valley:You can use a plugin like PDF Embedder to display PDFs directly on your page, or Download Monitor to create downloadable links with icons. Both are simple and flexible for managing press releases.
Alt ...
aledelpu
post carousel/sliderClosed
TheGem(Elementor)
Updated January 24, 2025 at 1:17pm
2
Most recent comment from Michael:Hi,
please read the documentation:
https://docs.codex-themes.com/article/117-featured-posts-slider
https://docs.codex-themes.com/article/114-blog-slider
https://docs.codex-themes.com/article/658-posts ...
wizardmedia1993
ReviewsClosed
TheGem(Elementor)
Updated January 22, 2025 at 2:45pm
2
Most recent comment from Michael:Hi,
please read this article:
https://docs.codex-themes.com/article/523-additional-tabs
Gerald Bertet-Pilon Nicolas
How to reduce this distance ?Closed
TheGem(Elementor)
Updated January 21, 2025 at 8:32am
2
Most recent comment from Michael:Hi,
I don't see this problem on your site right now.
franc
erreurs 404Closed
TheGem(Elementor)
Updated January 21, 2025 at 8:04am
2
Most recent comment from Michael:Hi,
To begin with, these pages just aren't on your site.
https://tailleurs-images.com/etiquette-produit/christ
https://tailleurs-images.com/produit/croix-maltaise-medievale-bijou-emaille-avec-cab ...
sotxpap
Test site
TheGem(Elementor)
Updated January 20, 2025 at 4:42pm
2
Most recent comment from Oliver:Hi, thank you for your purchase.
Kindly refer to the following naming rules for staging/dev installations: https://docs.codex-themes.com/article/295-license-terms - if named properly, the installati ...
hubinzi
i active the theme on a temporary domain
TheGem(Elementor)
Updated January 16, 2025 at 11:21am
2
Most recent comment from Oliver:Hi, you can use TheGem license manager as described in documentation to manage your licenses and activations: https://docs.codex-themes.com/article/295-license-terms
csberry1
cant edit the custome breakpoints
TheGem(Elementor)
Updated January 14, 2025 at 2:36pm
2
Most recent comment from Oliver:Hi,
you can enable this setting in TheGem Theme Options:
https://prnt.sc/3eudDu1RJQfc
Yefym
number of activations
TheGem(Elementor)
Updated January 14, 2025 at 11:16am
6
Most recent comment from Oliver:Hi, you are most welcome.