Public Tickets
franc
category templates
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi,
no worries, the page is recognized as page and not as a template.
Matt
Column and section elements are gone from Elementor
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Michael:If your site hasn't used containers before, then you should be able to do this.
Matt
Using a separate hero video on mobile vs desktop
TheGem(Elementor)
Updated 2 weeks ago
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Matt
The blog post template has a broken and redundant related block
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi Matt,
thank you for letting me know.
Matt
Custom landing page missing header, footer, and hero image
TheGem(Elementor)
Updated 2 weeks ago
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
franc
produits "suggérés"
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, I suppose this ticket is related to https://codexthemes.ticksy.com/ticket/3796749 . Kindly check the WooCommerce documentation on the difference between the up-sell products, cross-sells and rel ...
Bastenhof
Ghost background image
TheGem(Elementor)
Updated 2 weeks ago
8
Most recent comment from Michael:You're welcome!
Have a nice day!
Bastenhof
A few questions (header, hover fx...)
TheGem(Elementor)
Updated 2 weeks ago
6
Most recent comment from Michael:You're welcome!
Have a nice day!
franc
crossell products
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Michael:In this case, use different templates for products with and without crossells.
Teanna
The landing page theme
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi Teanna,
Thank you for your purchase. You can check this "first steps" documentation articles on how to install TheGem and how to import prebuilt demos in one click:
https://docs.codex-themes.co ...
Bastenhof
Header & FooterClosed
TheGem(Elementor)
Updated 3 weeks ago
8
Most recent comment from Michael:Please conttact us if you have any questions.
Have a nice day!
des-68
motion effectsClosed
TheGem - Feature Request
Updated 3 weeks ago
4
Most recent comment from Michael:Sorry, I don't see any problems:
https://share.nmblc.cloud/1735887477157-screencast-ksenianauti_com-2025_01_03-09_57_27.webm
urbanetstudio
The site is not loading correctly
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Oliver:Hi,
Happy New Year!
If you wish to add multilingual support to your website (i.e. multiple languages) we would recommend to use WPML or Polylang plugins. Kindly check this extensive detailed documen ...
Bastenhof
Single post template
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Oliver:Hi, you are most welcome!
des-68
portfolio title
TheGem - Feature Request
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi,
as I can see you have disabled the main navigation / menu here in Theme Options: https://prnt.sc/GpXGI9muFCnJ . I have now enabled the menu, kindly clean up your browser cache and recheck.