Public Tickets
llukamatej2004
Out of stock button
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Oliver:Hi, thank you for letting me know!
ajotta
Favicon not showing on product pages only
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Michael:You're welcome!
Have a nice day!
dheidt22
Contact Form 7 Redirect after Submission Issue
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Michael:Hi,
Unfortunately, the theme doesn't have such functionality and the theme should not affect the operation of this code. Where exactly did you get this code?
Michael Kuhn
Carousel
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi Michael,
Thank you for your request. Kindly provide a link to the page with the carousel element you mean, thanks.
llukamatej2004
Carousel products not showing on single product page
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, as I can see in your screenshot, you have selected to show related products. If the carousel is not displaying any products on the certain product page it can be due to missing related products (f ...
Gary Friend
Enhacing individual product pages
TheGem (WPBakery)
Updated 2 weeks ago
4
Most recent comment from Oliver:You are welcome!
rrss40
Logos adjustment
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi,
you can control this via the following setting in Elementor: https://prnt.sc/VPC3XaHc8R-N
rrss40
Remove about_trashed from permalink
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
I am not quite sure what exactly do you mean by "How can I remove about_trash", can you please provide a screenshot with more explanations? Thanks.
aledelpu
link in text moduleClosed
TheGem(Elementor)
Updated 3 weeks ago
6
Most recent comment from Michael:You're welcome!
Corina de Castro
Background VideoClosed
TheGem (WPBakery)
Updated 3 weeks ago
5
Most recent comment from Michael:Scroll this popup to the very bottom.
demitra
Booking plugin
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi,
Thank you for your purchase. You can check the following booking plugin: https://wordpress.org/plugins/wp-booking-system/
weng20119
Does TheGem have child themes?
TheGem(Elementor)
Updated June 21, 2025 at 9:05am
3
Most recent comment from Oliver:Hi, thank you for letting me know.
jonesy2367
Site broke after MigrationClosed
TheGem(Elementor)
Updated June 20, 2025 at 6:39am
13
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
mr-website
license transfer
TheGem(Elementor)
Updated June 19, 2025 at 10:14am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can use TheGem license manager https://codex-themes.com/thegem/license_manager to manage your activations as described in documentation: https://docs.codex-themes ...
thriveology
checkout not working
TheGem (WPBakery)
Updated June 18, 2025 at 10:42am
2
Most recent comment from Oliver:Hi,
Thank you for your request. As I can see you are using a child theme with many customizations. This customized child theme (the code inside it) is causing the problem. Kindly recheck your custom ...