Public Tickets
jonesy2367
broken siteClosed
TheGem(Elementor)
Updated March 3, 2025 at 7:35am
5
Most recent comment from Michael:I have turned this setting off in the Theme Options.
LaSalleMarketing
Broken UX when savingClosed
TheGem(Elementor)
Updated February 28, 2025 at 6:18am
4
Most recent comment from Michael:Please disable all optimization plugins on your site.
wilsdesign
Headers not showing on MobileClosed
TheGem(Elementor)
Updated February 27, 2025 at 12:56pm
6
Most recent comment from Michael:You have selected an animation that is designed for multi-line texts. Use a different animation.
food2multimedia
Post Title areaClosed
TheGem(Elementor)
Updated February 27, 2025 at 12:46pm
2
Most recent comment from Michael:Hi,
please read the documentation:
https://docs.codex-themes.com/article/208-activating-title-area-template
Jorg Prüfer
Update pluginsClosed
TheGem(Elementor)
Updated February 27, 2025 at 6:50am
6
Most recent comment from Michael:You're welcome!
agenziasitowebstudio Basile
Change default cart icon colorClosed
TheGem(Elementor)
Updated February 26, 2025 at 8:22am
2
Most recent comment from Michael:Hi,
please use this CSS:
span.simple-type-button.cart.icon i {
color: blue !important;
}
Gary Friend
Additional License
TheGem (WPBakery)
Updated February 24, 2025 at 1:27pm
6
Most recent comment from Oliver:You are most welcome!
Erica
How to remove active menu boxClosed
TheGem (WPBakery)
Updated February 24, 2025 at 12:45pm
2
Most recent comment from Michael:Hi,
Please delete the value in this color setting.
studio
Section on your main example siteClosed
TheGem (WPBakery)
Updated February 18, 2025 at 7:40am
2
Most recent comment from Michael:Hi,
Unfortunately this page is currently not available for the WPBakery version.
Perhaps you can use the Elementor version of the theme?
Gerald Bertet-Pilon Nicolas
SLIDER REVOLUTION UpdateClosed
TheGem(Elementor)
Updated February 14, 2025 at 9:35am
4
Most recent comment from Michael:You don't need to perform any actions. The key for the plugin is embedded in the theme. Just use the available version of this plugin together with the theme.
https://help.market.envato.com/hc/en ...
Stefan
FaviconClosed
TheGem (WPBakery)
Updated February 13, 2025 at 7:55am
4
Most recent comment from Michael:The standard favicon size in browsers is still 16x16 points corresponding to 32x32 pixels on high resolution screens.
Since the SVG format is not supported by all browsers, we recommend using the PNG ...
haider sayed
not able to install thegem elements pluginClosed
TheGem(Elementor)
Updated February 12, 2025 at 11:24am
2
Most recent comment from Michael:Hi,
I see that this plugin is already installed on your site.
badger84
Counter not animated on viewportClosed
TheGem (WPBakery)
Updated February 10, 2025 at 12:30pm
4
Most recent comment from Michael:You're welcome!
sweat
content elementsClosed
TheGem(Elementor)
Updated February 10, 2025 at 8:59am
9
Most recent comment from Michael:You cannot navigate to a portfolio item through the Elementor editor.
You can find all portfolio elements here and edit them:
https://sweat.es/wp-admin/edit.php?post_type=thegem_pf_item
Bastenhof
height of titleClosed
TheGem(Elementor)
Updated February 10, 2025 at 8:28am
3
Most recent comment from Michael:Hi,
This setting causes these differences.