Public Tickets
Corina de Castro
Smooth ScrollClosed
TheGem (WPBakery)
Updated March 18, 2024 at 8:49am
4
Most recent comment from Michael:You're welcome!Have a nice day!
sonofthesea
Where do I find Full width Demo four (HOT)
TheGem(Elementor)
Updated March 18, 2024 at 6:17am
2
Most recent comment from Oliver:Hi, Do you mean this demo page https://codex-themes.com/thegem/blocks/lorem-ipsum-dolor-consectetur-adipisicing/ ? It is a part of prebuilt single post templates. Kindly check our documentation: h ...
filippomorici1
footerClosed
TheGem(Elementor)
Updated March 15, 2024 at 8:47am
2
Most recent comment from Michael:Hi,The cause of the problem is the child theme.I have activated the parent theme and everything works correctly.
Lauren
Elementory Pro 3.8 Loop Builder
TheGem(Elementor)
Updated March 15, 2024 at 7:32am
3
Most recent comment from Oliver:Hi Lauren, TheGem has its own Loop Builder, kindly check: https://docs.codex-themes.com/category/645-loop-item-builderhttps://codex-themes.com/thegem/loop-builder/
kmeekjdouglas
My website is super slow
TheGem (WPBakery)
Updated March 15, 2024 at 7:21am
2
Most recent comment from Oliver:Hi, did you check the one click optimization feature https://docs.codex-themes.com/article/280-one-click-optimization ? Kindly use this tool to activate caching, minifying and delaying.
Erica
Plugins won't installClosed
TheGem (WPBakery)
Updated March 13, 2024 at 11:57pm
4
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.
marketing3152
How should i convert Elementor to WPBakery page Buider
TheGem(Elementor)
Updated March 13, 2024 at 12:29pm
2
Most recent comment from Oliver:Hi, It seems like you have installed the wrong theme version. TheGem comes in two versions: - TheGem for Elementor- TheGem for WPBakery Please login to your Envato account and go to the "Downloads" ...
jmadeptdesigns
Website
TheGem (WPBakery)
Updated March 12, 2024 at 9:00pm
2
Most recent comment from Oliver:Hi, Kindly check this article: https://docs.codex-themes.com/article/601-how-to-get-the-whitespace-off-the-top-of-the-page
Li-Anne
Menu active box aroundClosed
TheGem (WPBakery)
Updated March 12, 2024 at 12:33pm
4
Most recent comment from Michael:Please contact us if you have any questions.
keithcal
Team Members
TheGem (WPBakery)
Updated March 12, 2024 at 9:15am
2
Most recent comment from Oliver:Hi,
for the ease of use we would recommend to create a separate custom post type (for example "Staff") and proceed as described in this narrated video tutorials:
https://docs.codex-themes.com/arti ...
Tessa Spijker
responsiveClosed
TheGem (WPBakery)
Updated March 11, 2024 at 1:34pm
4
Most recent comment from Michael:Hi,At this point you are doing everything right, the column size for mobile devices should be the same as for desktop.
ada
my website images are blurry
TheGem (WPBakery)
Updated March 11, 2024 at 1:29pm
2
Most recent comment from Oliver:Hi, I cannot see any blurry images. Can you please provide more details where can I see the blurry images?
Annas
General QuestionClosed
TheGem(Elementor)
Updated March 11, 2024 at 12:08pm
7
Most recent comment from Michael:Unfortunately, there is no such possibility.
coryheyman
Heading effect
TheGem(Elementor)
Updated March 10, 2024 at 2:29pm
18
Most recent comment from Oliver:Thank you for letting me know.
Dudu
I need help with my footer
TheGem(Elementor)
Updated March 10, 2024 at 12:29pm
2
Most recent comment from Oliver:Hi, If your footer template doesn't display on some pages as assigned globally in theme options, kindly check if these pages have their own individual page options set for footer, please check t ...