Public Tickets
Javier
user passwordClosed
TheGem(Elementor)
Updated June 13, 2025 at 12:37pm
7
Most recent comment from Oliver:You are welcome!
helina
translate supportClosed
TheGem - Feature Request
Updated June 13, 2025 at 8:41am
2
Most recent comment from Oliver:Hi, thank you for your request.
For managing multilingual website I recommend to use WPML plugin as described in documentation: https://docs.codex-themes.com/category/576-wpml
Alternatively you ca ...
Sonal Theresa
Need Documentation or List of Default CSS/Animation Classes in TheGem ThemeClosed
TheGem(Elementor)
Updated June 12, 2025 at 2:48pm
2
Most recent comment from Oliver:Hi Theresa,
Thank you for your request. However I am not quite sure why would you need the class names? I suppose you can simply replace the existing images with another images keeping all the anima ...
sebilesaclioglu
Sosyal aglarda paylaşmaClosed
TheGem (WPBakery)
Updated June 12, 2025 at 2:40pm
2
Most recent comment from Oliver:Merhaba, sosyal paylaşım butonlarındaki bağlantıları değiştirmek mi istiyorsunuz? Evet ise, paylaşım bağlantısı değiştirilemez çünkü bu sosyal profile giden bir bağlantı değil, me ...
Harshitha
theme activationClosed
Activation Problems in TheGem Theme.
Updated June 11, 2025 at 7:58am
3
Most recent comment from Oliver:Hi, kindly provide your purchase code and the URL of the website where you try to activate. Thanks.
babiarzkonrad
Can't install themeClosed
TheGem(Elementor)
Updated June 10, 2025 at 11:22am
3
Most recent comment from Oliver:Hi, thank you for your request. It looks like you are installing the wrong ZIP file. You need to download installable WordPress file only and install this zip. Please refer to the documentation:
htt ...
rrss40
Reduce spaceClosed
TheGem(Elementor)
Updated June 10, 2025 at 7:26am
2
Most recent comment from Oliver:Hi,
In case of using built-in settings for Title Area, please refer to the following documentation articles: https://docs.codex-themes.com/article/336-title-area (globally for the whole website)htt ...
dheidt22
header text "SEA | SEO not appearingClosed
TheGem(Elementor)
Updated June 9, 2025 at 2:11pm
4
Most recent comment from Michael:Sorry, I don't see a problem with either the Edge browser or the smartphone.Please specify the specific devices on which you see the problem, specify their OS and browser version.
dheidt22
how can I change the green colourClosed
TheGem(Elementor)
Updated June 9, 2025 at 8:32am
2
Most recent comment from Michael:Hi,
please edit this CSS:
dheidt22
how can I change the circles to orangeClosed
TheGem(Elementor)
Updated June 6, 2025 at 1:24pm
2
Most recent comment from Michael:Hi,
You can change the color of this image only in the svg file.
sebilesaclioglu
sosyal ikonlarClosed
TheGem(Elementor)
Updated June 4, 2025 at 2:50pm
5
Most recent comment from Michael:Perhaps you don't understand the difference between sharing the current page and linking to a specific social network page. Instagram doesn't support social sharing, all social networks that ...
Sascha Klein
Distance to the footerClosed
TheGem(Elementor)
Updated May 29, 2025 at 9:19am
4
Most recent comment from Michael:You're welcome!
Have a nice day!
Sonal Theresa
Reduce Counter Number Animation SpeedClosed
TheGem (WPBakery)
Updated May 26, 2025 at 7:53am
6
Most recent comment from Michael:You can find this file here:
/wp-admin/thegem-elements/inc/templates/elements/countdown/js/countdown.js
consap
How to setup a homepage only for mobile versionClosed
TheGem(Elementor)
Updated May 26, 2025 at 7:33am
2
Most recent comment from Oliver:Hi, thank you for your request. I am not quite sure I did understand you correctly, can you please explain in more details and with screenshots what exactly are you trying to achieve? Thanks.
alexander zyprian
deactivate blog archivClosed
TheGem(Elementor)
Updated May 23, 2025 at 11:58am
2
Most recent comment from Oliver:Hi, thank you for your request. Can you please provide more details and screenshots explaining what exactly would you like to disable and where? Thanks