Public Tickets
Gerald Bertet-Pilon Nicolas
SLIDER REVOLUTION UpdateClosed
TheGem(Elementor)
Updated February 14, 2025 at 9:35am
4
Most recent comment from Michael:You don't need to perform any actions. The key for the plugin is embedded in the theme. Just use the available version of this plugin together with the theme.
https://help.market.envato.com/hc/en ...
Stefan
FaviconClosed
TheGem (WPBakery)
Updated February 13, 2025 at 7:55am
4
Most recent comment from Michael:The standard favicon size in browsers is still 16x16 points corresponding to 32x32 pixels on high resolution screens.
Since the SVG format is not supported by all browsers, we recommend using the PNG ...
haider sayed
not able to install thegem elements pluginClosed
TheGem(Elementor)
Updated February 12, 2025 at 11:24am
2
Most recent comment from Michael:Hi,
I see that this plugin is already installed on your site.
badger84
Counter not animated on viewportClosed
TheGem (WPBakery)
Updated February 10, 2025 at 12:30pm
4
Most recent comment from Michael:You're welcome!
sweat
content elementsClosed
TheGem(Elementor)
Updated February 10, 2025 at 8:59am
9
Most recent comment from Michael:You cannot navigate to a portfolio item through the Elementor editor.
You can find all portfolio elements here and edit them:
https://sweat.es/wp-admin/edit.php?post_type=thegem_pf_item
Bastenhof
height of titleClosed
TheGem(Elementor)
Updated February 10, 2025 at 8:28am
3
Most recent comment from Michael:Hi,
This setting causes these differences.
chrismars_14
CART ICONClosed
TheGem (WPBakery)
Updated February 10, 2025 at 7:49am
2
Most recent comment from Michael:Hi,
Simply upload this image to your site's media database.
beboldstudios
PaddingClosed
TheGem (WPBakery)
Updated February 5, 2025 at 8:15am
2
Most recent comment from Michael:Hi,
To do this, you need to change the top and bottom paddings in the row or column of this block.
cykets
newsletter form not loading correctClosed
TheGem(Elementor)
Updated February 3, 2025 at 7:12am
2
Most recent comment from Michael:Hi,
This text is only displayed when you are logged in. Check your site in incognito mode, this text is not displayed there.
Stephen
HeaderClosed
TheGem(Elementor)
Updated February 1, 2025 at 3:55pm
2
Most recent comment from Oliver:Hi Stephen,
We would recommend to build your header with TheGem Header Builder as described in documentation: https://docs.codex-themes.com/article/621-video-tutorial
Using the header builder you ...
beboldstudios
Gallery not loadingClosed
TheGem (WPBakery)
Updated January 31, 2025 at 8:26am
2
Most recent comment from Michael:Hi,
this element is part of the WPBakery plugin, the theme should not affect its operation.
You can check this by temporarily disabling TheGem theme and plugins.
maddie
Theme customization settings not workingClosed
TheGem(Elementor)
Updated January 31, 2025 at 5:56am
3
Most recent comment from Oliver:Hi,
Thank you for letting us know.
darja1972
deregistrationClosed
TheGem(Elementor)
Updated January 28, 2025 at 9:45am
2
Most recent comment from Michael:Hi,
please try now.
bryanmcclure12
Contact form 7Closed
TheGem(Elementor)
Updated January 25, 2025 at 9:04am
3
Most recent comment from District 25 Nambiar:Hi,
First, check if your email provider is blocking messages from the contact form. Also, ensure the "From" email in Contact Form 7 matches your domain to avoid delivery issues. Lastly, test with a di ...
franc
Redirection problemsClosed
TheGem(Elementor)
Updated January 25, 2025 at 7:56am
4
Most recent comment from District 25 Nambiar:Hi,
It seems like there’s a redirect loop happening. To fix it, check your website’s .htaccess file or redirection settings in your CMS to ensure there are no conflicting redirects. You can also u ...