Public Tickets
nelsonkennedy
Multilingual theme option not workingClosed
TheGem(Elementor)
Updated November 14, 2024 at 4:53pm
8
Most recent comment from Oliver:As you can see on the TranslatePress page, this option is available:
https://wordpress.org/plugins/translatepress-multilingual/
Or do you mean something specific?
To summarize:
in order to build ...
Gerald Bertet-Pilon Nicolas
Can I delete the 2024 and 2025 themes ?Closed
TheGem(Elementor)
Updated November 14, 2024 at 9:46am
2
Most recent comment from Oliver:Hi,
actually it doesn't matter, if you wish, you can delete these themes.
Robert
What is to replace the now deprecated News post type?Closed
TheGem (WPBakery)
Updated November 14, 2024 at 6:29am
2
Most recent comment from Oliver:Hi Robert,
Thank you for your request. We would recommend to use blog posts for your news as there is no specific need to have a separate post type only for "news". You can publish your news as post ...
gagemas341
Scroll IssueClosed
TheGem (WPBakery)
Updated November 13, 2024 at 8:30am
3
Most recent comment from Oliver:Hi, thank you for letting us know.
Hiteshmankani
Facing license related errorClosed
TheGem(Elementor)
Updated November 12, 2024 at 9:13am
2
Most recent comment from Michael:Hi,
This plugin doesn't even contain sliders, you can delete it.
I don't see any problems on your site at the moment.
Gerald Bertet-Pilon Nicolas
LOGO-SIZE AND FAVICON ISSUESClosed
TheGem(Elementor)
Updated November 8, 2024 at 9:04am
2
Most recent comment from Michael:Hi,
Use SVG images and you will be able to set any image size.
LAURA
Random issue with category display on certain devices in private browsing modeClosed
TheGem (WPBakery)
Updated November 6, 2024 at 8:11am
10
Most recent comment from Michael:Could you please clarify this information with your hosting administrator?
franc
size attributeClosed
TheGem(Elementor)
Updated November 5, 2024 at 8:44am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
usability247
update caused issueClosed
TheGem (WPBakery)
Updated November 4, 2024 at 6:05pm
10
Most recent comment from Oliver:You are welcome!
jay748
WPBakeryClosed
TheGem (WPBakery)
Updated November 3, 2024 at 6:01pm
2
Most recent comment from Oliver:Hi,
This message appears in case you are trying to install and activate TheGem Elementor theme version while keeping TheGem Elements plugin for WPBakery active. Elementor and WPBakery are not compatib ...
erin351
Edit colors in Gem BlocksClosed
TheGem(Elementor)
Updated November 3, 2024 at 9:36am
2
Most recent comment from Oliver:Hi,
you can edit the shadow of the button under the "Style" tab here:
franc
wishlist iconClosed
TheGem(Elementor)
Updated November 2, 2024 at 7:03am
2
Most recent comment from Oliver:Hi,
please remove your current installed version of YITH Wishlist plugin and reinstall it via TheGem Dashboard - Plugins, after that please clean up your browser cache and try again.
Mario
Elementor Not WorkingClosed
TheGem(Elementor)
Updated November 1, 2024 at 1:52pm
2
Most recent comment from Oliver:Hi Mario,
just released the new update (5.9.9.1), please make a backup and update TheGem and TheGem Elements plugin. After that clean up your browser cache.
Gerald Bertet-Pilon Nicolas
FONT-ISSUE IN REVOLUTION SLIDERClosed
TheGem(Elementor)
Updated October 31, 2024 at 7:38am
4
Most recent comment from Michael:Yes, of course, all fonts are compatible.
Have a nice day!
franc
url simplificationClosed
TheGem(Elementor)
Updated October 29, 2024 at 6:39pm
4
Most recent comment from Oliver:You are welcome!