Public Tickets
Gerald Bertet-Pilon Nicolas
How to reduce this distance ?Closed
TheGem(Elementor)
Updated January 21, 2025 at 8:32am
2
Most recent comment from Michael:Hi,
I don't see this problem on your site right now.
franc
erreurs 404Closed
TheGem(Elementor)
Updated January 21, 2025 at 8:04am
2
Most recent comment from Michael:Hi,
To begin with, these pages just aren't on your site.
https://tailleurs-images.com/etiquette-produit/christ
https://tailleurs-images.com/produit/croix-maltaise-medievale-bijou-emaille-avec-cab ...
sotxpap
Test siteClosed
TheGem(Elementor)
Updated January 20, 2025 at 4:42pm
2
Most recent comment from Oliver:Hi, thank you for your purchase.
Kindly refer to the following naming rules for staging/dev installations: https://docs.codex-themes.com/article/295-license-terms - if named properly, the installati ...
hubinzi
i active the theme on a temporary domainClosed
TheGem(Elementor)
Updated January 16, 2025 at 11:21am
2
Most recent comment from Oliver:Hi, you can use TheGem license manager as described in documentation to manage your licenses and activations: https://docs.codex-themes.com/article/295-license-terms
csberry1
cant edit the custome breakpointsClosed
TheGem(Elementor)
Updated January 14, 2025 at 2:36pm
2
Most recent comment from Oliver:Hi,
you can enable this setting in TheGem Theme Options:
https://prnt.sc/3eudDu1RJQfc
Yefym
number of activationsClosed
TheGem(Elementor)
Updated January 14, 2025 at 11:16am
6
Most recent comment from Oliver:Hi, you are most welcome.
edikkryzhanivskiy
TheGem Templates, TheGem Theme Elements (for WPBakery), WPBakery post gridClosed
TheGem (WPBakery)
Updated January 14, 2025 at 6:59am
2
Most recent comment from Michael:Hi,
please use the Post Extended Grid element in the template.
Peter Dobinson
remove/replace The Gem logo in headerClosed
TheGem (WPBakery)
Updated January 13, 2025 at 7:47am
4
Most recent comment from Oliver:Hi Peter,
you are most welcome!
franc
category templatesClosed
TheGem(Elementor)
Updated January 10, 2025 at 1:58pm
4
Most recent comment from Oliver:Hi,
no worries, the page is recognized as page and not as a template.
Matt
Column and section elements are gone from ElementorClosed
TheGem(Elementor)
Updated January 10, 2025 at 7:36am
4
Most recent comment from Michael:If your site hasn't used containers before, then you should be able to do this.
Matt
Using a separate hero video on mobile vs desktopClosed
TheGem(Elementor)
Updated January 10, 2025 at 7:36am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Matt
The blog post template has a broken and redundant related blockClosed
TheGem(Elementor)
Updated January 9, 2025 at 8:02am
4
Most recent comment from Oliver:Hi Matt,
thank you for letting me know.
Matt
Custom landing page missing header, footer, and hero imageClosed
TheGem(Elementor)
Updated January 9, 2025 at 6:59am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
franc
produits "suggérés"Closed
TheGem(Elementor)
Updated January 8, 2025 at 4:17pm
2
Most recent comment from Oliver:Hi, I suppose this ticket is related to https://codexthemes.ticksy.com/ticket/3796749 . Kindly check the WooCommerce documentation on the difference between the up-sell products, cross-sells and rel ...
Bastenhof
Ghost background imageClosed
TheGem(Elementor)
Updated January 8, 2025 at 2:57pm
8
Most recent comment from Michael:You're welcome!
Have a nice day!