Public Tickets
Matt
Custom landing page missing header, footer, and hero imageClosed
TheGem(Elementor)
Updated January 9, 2025 at 6:59am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
franc
produits "suggérés"Closed
TheGem(Elementor)
Updated January 8, 2025 at 4:17pm
2
Most recent comment from Oliver:Hi, I suppose this ticket is related to https://codexthemes.ticksy.com/ticket/3796749 . Kindly check the WooCommerce documentation on the difference between the up-sell products, cross-sells and rel ...
Bastenhof
Ghost background imageClosed
TheGem(Elementor)
Updated January 8, 2025 at 2:57pm
8
Most recent comment from Michael:You're welcome!
Have a nice day!
Bastenhof
A few questions (header, hover fx...)Closed
TheGem(Elementor)
Updated January 8, 2025 at 10:07am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
franc
crossell productsClosed
TheGem(Elementor)
Updated January 7, 2025 at 7:29am
4
Most recent comment from Michael:In this case, use different templates for products with and without crossells.
Teanna
The landing page themeClosed
TheGem(Elementor)
Updated January 7, 2025 at 7:15am
2
Most recent comment from Oliver:Hi Teanna,
Thank you for your purchase. You can check this "first steps" documentation articles on how to install TheGem and how to import prebuilt demos in one click:
https://docs.codex-themes.co ...
Bastenhof
Header & FooterClosed
TheGem(Elementor)
Updated January 3, 2025 at 2:39pm
8
Most recent comment from Michael:Please conttact us if you have any questions.
Have a nice day!
des-68
motion effectsClosed
TheGem - Feature Request
Updated January 3, 2025 at 6:58am
4
Most recent comment from Michael:Sorry, I don't see any problems:
https://share.nmblc.cloud/1735887477157-screencast-ksenianauti_com-2025_01_03-09_57_27.webm
urbanetstudio
The site is not loading correctlyClosed
TheGem(Elementor)
Updated January 2, 2025 at 6:39pm
4
Most recent comment from Oliver:Hi,
Happy New Year!
If you wish to add multilingual support to your website (i.e. multiple languages) we would recommend to use WPML or Polylang plugins. Kindly check this extensive detailed documen ...
Bastenhof
Single post templateClosed
TheGem(Elementor)
Updated January 2, 2025 at 5:56pm
4
Most recent comment from Oliver:Hi, you are most welcome!
des-68
portfolio titleClosed
TheGem - Feature Request
Updated January 2, 2025 at 6:55am
2
Most recent comment from Oliver:Hi,
as I can see you have disabled the main navigation / menu here in Theme Options: https://prnt.sc/GpXGI9muFCnJ . I have now enabled the menu, kindly clean up your browser cache and recheck.
thriveology
templatesClosed
TheGem (WPBakery)
Updated January 1, 2025 at 11:55am
7
Most recent comment from Oliver:Hi,
Thank you for contacting us.
Elementor and WPBakery page builders are not compatible with each other. TheGem WPBakery and TheGem Elementor are two separate theme versions, each optimized for the ...
bryanmcclure12
Vid Portfolio Titles not showing on hoverClosed
TheGem(Elementor)
Updated January 1, 2025 at 11:34am
4
Most recent comment from Oliver:Hi, you are most welcome!
urbanetstudio
The site is not loading correctlyClosed
TheGem(Elementor)
Updated December 31, 2025 at 7:54am
2
Most recent comment from Michael:Hi,
Please update the theme and plugins to the latest version.
Mohamed Abd
Issue in update Slider RevolutionClosed
Activation Problems in TheGem Theme.
Updated December 31, 2025 at 6:50am
2
Most recent comment from Oliver:Hi Mohamed,
Slider Revolution comes as a bundled plugin and will be updated with the next theme update. For now kindly ignore this message. Thank you.