Public Tickets
Gerald Bertet-Pilon Nicolas
LOGO-SIZE AND FAVICON ISSUESClosed
TheGem(Elementor)
Updated November 8, 2024 at 9:04am
2
Most recent comment from Michael:Hi,
Use SVG images and you will be able to set any image size.
LAURA
Random issue with category display on certain devices in private browsing modeClosed
TheGem (WPBakery)
Updated November 6, 2024 at 8:11am
10
Most recent comment from Michael:Could you please clarify this information with your hosting administrator?
franc
size attributeClosed
TheGem(Elementor)
Updated November 5, 2024 at 8:44am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
usability247
update caused issueClosed
TheGem (WPBakery)
Updated November 4, 2024 at 6:05pm
10
Most recent comment from Oliver:You are welcome!
jay748
WPBakeryClosed
TheGem (WPBakery)
Updated November 3, 2024 at 6:01pm
2
Most recent comment from Oliver:Hi,
This message appears in case you are trying to install and activate TheGem Elementor theme version while keeping TheGem Elements plugin for WPBakery active. Elementor and WPBakery are not compatib ...
erin351
Edit colors in Gem BlocksClosed
TheGem(Elementor)
Updated November 3, 2024 at 9:36am
2
Most recent comment from Oliver:Hi,
you can edit the shadow of the button under the "Style" tab here:
franc
wishlist iconClosed
TheGem(Elementor)
Updated November 2, 2024 at 7:03am
2
Most recent comment from Oliver:Hi,
please remove your current installed version of YITH Wishlist plugin and reinstall it via TheGem Dashboard - Plugins, after that please clean up your browser cache and try again.
Mario
Elementor Not WorkingClosed
TheGem(Elementor)
Updated November 1, 2024 at 1:52pm
2
Most recent comment from Oliver:Hi Mario,
just released the new update (5.9.9.1), please make a backup and update TheGem and TheGem Elements plugin. After that clean up your browser cache.
Gerald Bertet-Pilon Nicolas
FONT-ISSUE IN REVOLUTION SLIDERClosed
TheGem(Elementor)
Updated October 31, 2024 at 7:38am
4
Most recent comment from Michael:Yes, of course, all fonts are compatible.
Have a nice day!
franc
url simplificationClosed
TheGem(Elementor)
Updated October 29, 2024 at 6:39pm
4
Most recent comment from Oliver:You are welcome!
kkpoker global
How to apply different font type for different langaugesClosed
TheGem(Elementor)
Updated October 29, 2024 at 6:14am
2
Most recent comment from Michael:Hi,
Unfortunately, the theme doesn't provide support for different fonts for different languages of your site from the Theme Options.
TheGoose
Remove breadcrumb and post infoClosed
TheGem(Elementor)
Updated October 27, 2024 at 3:44pm
4
Most recent comment from Oliver:Hi,
Thank you for letting me know.
CrisSF
No encuentro elementosClosed
TheGem(Elementor)
Updated October 25, 2024 at 12:59pm
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Bastenhof
Multiple imagesClosed
TheGem(Elementor)
Updated October 25, 2024 at 6:25am
2
Most recent comment from Oliver:Hi,
Thank you for your request. Can you please make a screenshot draft of how the final result should look like for better understanding what exactly you are trying to achieve?
urbanetstudio
Elementor not loading on certain pagesClosed
TheGem(Elementor)
Updated October 24, 2024 at 8:45am
2
Most recent comment from Michael:Hi,
You can set the slider using these settings.