Public Tickets
Ali Farhan
about scroll up header display issueClosed
TheGem(Elementor)
Updated August 28, 2024 at 7:02am
2
Most recent comment from Oliver:Hi, https://demo.wp.mhenterprises.ca/wp-admin/admin.php?page=thegem-theme-options#/menu-and-header/layoutAs I can see in your theme options you have activated the sticky menu option: If you don' ...
dk
sliderClosed
TheGem(Elementor)
Updated August 28, 2024 at 6:59am
5
Most recent comment from Oliver:Ok, thank you for letting us know.
moustafak2
Project grid previewClosed
TheGem(Elementor)
Updated August 27, 2024 at 9:05am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Dirk Panier
color icon accordionClosed
TheGem (WPBakery)
Updated August 27, 2024 at 8:57am
6
Most recent comment from Michael:You're welcome!Have a nice day!
Edward
ErrorClosed
TheGem (WPBakery)
Updated August 27, 2024 at 7:01am
2
Most recent comment from Oliver:Hi Edward, it seems this ticket is a duplicate of https://codexthemes.ticksy.com/ticket/3712298/ , we have replied there, please check.
TavazoGmbH
The Gem Update NotificationClosed
TheGem(Elementor)
Updated August 26, 2024 at 3:43pm
2
Most recent comment from Oliver:Hi, Kindly check this video tutorial: https://docs.codex-themes.com/article/308-updating-plugins
Christopher
Theme Activation Not WorkingClosed
Activation Problems in TheGem Theme.
Updated August 21, 2024 at 8:43am
2
Most recent comment from Michael:Hi,please try again.
mccauley1234 McCauley
Turning off Post CommentsClosed
TheGem (WPBakery)
Updated August 21, 2024 at 6:44am
2
Most recent comment from Michael:Hi,please read this article:https://blog.hubspot.com/website/disable-comments-wordpress
David
Need Help To Link One Section to AnotherClosed
TheGem(Elementor)
Updated August 20, 2024 at 8:21am
4
Most recent comment from Michael:Hi,You can set the ID for a section as follows.
disegno-web
Mobile header troubleClosed
TheGem(Elementor)
Updated August 19, 2024 at 12:04pm
7
Most recent comment from Michael:You're welcome!Have a nice day!
eddyandadarshtryoutshit
Need help editing certain featuresClosed
TheGem(Elementor)
Updated August 19, 2024 at 8:01am
2
Most recent comment from Oliver:Hi, We would recommend to use the Single Product Builder (as part of TheGem templates builder) to create and adjust any layouts for the product page using the page builder. Kindly check this document ...
ahmed Ali
The website is very slowClosed
TheGem(Elementor)
Updated August 18, 2024 at 10:50am
2
Most recent comment from Oliver:Hi, kindly check the one-click optimization feature as described in documentation: https://docs.codex-themes.com/article/280-one-click-optimization
evrenc77
Web page is so slowClosed
TheGem (WPBakery)
Updated August 16, 2024 at 11:50am
8
Most recent comment from Michael:The main reason for the low performance is the Revolution Slider you are using on the homepage, try disabling it and you will see how much the performance will increase.
wilsdesign
"CLIENT" - Location WP Bakery VS ElementorClosed
TheGem(Elementor)
Updated August 15, 2024 at 8:11am
2
Most recent comment from Michael:Hi,The Elementor version didn't make a separate post type, you can use these elements directly in the editor. https://docs.codex-themes.com/article/89-clients
Dirk Panier
Extra menu on smartphoneClosed
TheGem(Elementor)
Updated August 14, 2024 at 1:53pm
3
Most recent comment from Dirk Panier:Solved both problems myself (custom menu), thank you anyway! dirk