Public Tickets
babiarzkonrad
Can't install themeClosed
TheGem(Elementor)
Updated June 10, 2025 at 11:22am
3
Most recent comment from Oliver:Hi, thank you for your request. It looks like you are installing the wrong ZIP file. You need to download installable WordPress file only and install this zip. Please refer to the documentation:
htt ...
rrss40
Reduce spaceClosed
TheGem(Elementor)
Updated June 10, 2025 at 7:26am
2
Most recent comment from Oliver:Hi,
In case of using built-in settings for Title Area, please refer to the following documentation articles: https://docs.codex-themes.com/article/336-title-area (globally for the whole website)htt ...
dheidt22
header text "SEA | SEO not appearingClosed
TheGem(Elementor)
Updated June 9, 2025 at 2:11pm
4
Most recent comment from Michael:Sorry, I don't see a problem with either the Edge browser or the smartphone.Please specify the specific devices on which you see the problem, specify their OS and browser version.
dheidt22
how can I change the green colourClosed
TheGem(Elementor)
Updated June 9, 2025 at 8:32am
2
Most recent comment from Michael:Hi,
please edit this CSS:
dheidt22
how can I change the circles to orangeClosed
TheGem(Elementor)
Updated June 6, 2025 at 1:24pm
2
Most recent comment from Michael:Hi,
You can change the color of this image only in the svg file.
sebilesaclioglu
sosyal ikonlarClosed
TheGem(Elementor)
Updated June 4, 2025 at 2:50pm
5
Most recent comment from Michael:Perhaps you don't understand the difference between sharing the current page and linking to a specific social network page. Instagram doesn't support social sharing, all social networks that ...
Sascha Klein
Distance to the footerClosed
TheGem(Elementor)
Updated May 29, 2025 at 9:19am
4
Most recent comment from Michael:You're welcome!
Have a nice day!
Sonal Theresa
Reduce Counter Number Animation SpeedClosed
TheGem (WPBakery)
Updated May 26, 2025 at 7:53am
6
Most recent comment from Michael:You can find this file here:
/wp-admin/thegem-elements/inc/templates/elements/countdown/js/countdown.js
consap
How to setup a homepage only for mobile versionClosed
TheGem(Elementor)
Updated May 26, 2025 at 7:33am
2
Most recent comment from Oliver:Hi, thank you for your request. I am not quite sure I did understand you correctly, can you please explain in more details and with screenshots what exactly are you trying to achieve? Thanks.
alexander zyprian
deactivate blog archivClosed
TheGem(Elementor)
Updated May 23, 2025 at 11:58am
2
Most recent comment from Oliver:Hi, thank you for your request. Can you please provide more details and screenshots explaining what exactly would you like to disable and where? Thanks
alexander zyprian
Thegem archiv blog deaktivationClosed
TheGem(Elementor)
Updated May 23, 2025 at 9:13am
2
Most recent comment from Michael:Hi,
Sorry, I can't see the attached screenshots.
Sonal Theresa
Need to Blend First Section of Contact Page with HeaderClosed
TheGem (WPBakery)
Updated May 23, 2025 at 8:31am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.
thriveology
Not able to access Wpbakery licence tabClosed
TheGem (WPBakery)
Updated May 20, 2025 at 2:23pm
2
Most recent comment from Michael:Hi,
Please temporarily activate the default theme and disable Thegem Elements plugin.
After that you will be able to enter the purchase code.
migueljcandeias
Problem changing text color in "Product Add to Cart" widget in ElementorClosed
TheGem(Elementor)
Updated May 19, 2025 at 12:37pm
4
Most recent comment from Oliver:You are welcome!
jonesy2367
creating a tableClosed
TheGem(Elementor)
Updated May 19, 2025 at 7:45am
4
Most recent comment from Michael:You're welcome!
Have a nice day!