Public Tickets
ricardo
Color change does not workClosed
TheGem (WPBakery)
Updated December 4, 2017 at 9:40am
10
Most recent comment from Sergio:Hi, elmariachi5150
Could you create a separate ticket and add screenshots to each problem.
codificar
Import Errors - SlidersClosed
TheGem (WPBakery)
Updated December 4, 2017 at 9:37am
6
Most recent comment from Sergio:HI,
Your problem has been fixed , pls. check your page.
BenAndJul
Blog articlesClosed
TheGem (WPBakery)
Updated December 4, 2017 at 8:54am
6
Most recent comment from Sergio:Hi,pls. share the correct wp-admin access(screen 1777)
Pranav Dubey
API & server ProblemClosed
TheGem (WPBakery)
Updated December 4, 2017 at 7:52am
2
Most recent comment from Oliver:Hi,
I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Ahmad
Coming soon pages are not showingClosed
TheGem (WPBakery)
Updated December 4, 2017 at 7:45am
6
Most recent comment from Oliver:HI!Sorry, for delay. Did you add any changes in the theme source code?
Damian
Related postsClosed
TheGem (WPBakery)
Updated December 4, 2017 at 7:41am
2
Most recent comment from Sergio:HI!
Pls. accept my apologies for delay, pls. share the wp-admin access, we'll check
Suannette Vidal
Failed to download templateClosed
TheGem (WPBakery)
Updated December 2, 2017 at 9:32am
2
Most recent comment from Oliver:HI!You try to use a premium feature, which is available only in a standalone license version of visual composer plugin. We have included visual composer plugin in our theme as a bundled plugin un ...
compamedia
Uppercase in navigation?Closed
TheGem (WPBakery)
Updated December 1, 2017 at 11:32am
4
Most recent comment from Oliver:Welcome!
zappapa
QuickfinderClosed
TheGem (WPBakery)
Updated December 1, 2017 at 10:23am
4
Most recent comment from Oliver:HI!You need to edit it in the Dashboard > Quickfinders, pls. check:http://codex-themes.com/thegem/documentation/#quickfinders
artofvisuals2016
How to activate different blog themes?Closed
TheGem (WPBakery)
Updated December 1, 2017 at 9:57am
2
Most recent comment from Oliver:HI!We are using shortcode news and blog to to show the block in the different styles. Pls. take a look:http://codex-themes.com/thegem/documentation/#news-blog
jzumaris
Element Animation DelayClosed
TheGem (WPBakery)
Updated December 1, 2017 at 9:42am
4
Most recent comment from Sergio:Hi,You can give an example of how it should work?
gerlindevassen
stick header logo sizeClosed
TheGem (WPBakery)
Updated December 1, 2017 at 8:15am
2
Most recent comment from Sergio:Hi,pls. check the recommendation (screen 1775)
kellymustgroove
Removing Bullets from ULClosed
TheGem (WPBakery)
Updated December 1, 2017 at 8:13am
4
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
erikpfg
pricing table button not workingClosed
TheGem (WPBakery)
Updated December 1, 2017 at 8:04am
4
Most recent comment from Sergio:HI,
pls. create a separate ticket(for each problem) and add screenshots for each problem, to avoid confusion.
Tanja Weber
I would like to remove author below blog postsClosed
TheGem (WPBakery)
Updated November 30, 2017 at 6:49pm
4
Most recent comment from Tanja Weber:You can close this ticket. Many thanks