Public Tickets
Corrinda Campbell
WP Bakery Template FailureClosed
TheGem (WPBakery)
Updated November 22, 2017 at 8:12am
4
Most recent comment from Oliver:HI!Follow the steps:1. Deactivate gem elements plugin.2. Activate visual composer plugin with your license.3. Activate gem elements plugin.
Suannette Vidal
Meet Our TeamClosed
TheGem (WPBakery)
Updated November 21, 2017 at 3:51pm
4
Most recent comment from Oliver:HI!We don't use wp customiser in the theme all the changes must be done wia theme options. Pls. tale a look at our docs and video tutorials:http://codex-themes.com/thegem/documentation/http://codex-th ...
Taktil
Portfolio Setting Change SaveClosed
TheGem (WPBakery)
Updated November 21, 2017 at 12:48pm
6
Most recent comment from Oliver:HI!pls. update the theme to 3.x version.Updating a themeLast version you can download on the theme forest.
mad-0-6
WP BakeryClosed
TheGem (WPBakery)
Updated November 21, 2017 at 11:09am
2
Most recent comment from Michael:HI! To get acquainted with this plugin, I advise you to watch the video instructions for working with it.https://wpbakery.com/video-tutorials/
Maya
Page load too slow and when resizing site becomes blankClosed
TheGem (WPBakery)
Updated November 21, 2017 at 11:03am
4
Most recent comment from Michael:Your site is larger more than 80 megabytes, more than 500 requests. On my computer it was downloaded about 4 minutes. This is a lot, you need to significantly reduce the size of your site.
eprintlab
thegem product grid problemClosed
TheGem (WPBakery)
Updated November 24, 2017 at 9:08am
3
Most recent comment from Oliver:HI!Pls. update gem elements plugin, fixed.
Arquingroup
Remove bottom gapClosed
TheGem (WPBakery)
Updated November 21, 2017 at 8:53am
6
Most recent comment from Sergio:HI,
pls. remove gaps from the row and column
kylewirick
Portfolio Display IssuesClosed
TheGem (WPBakery)
Updated November 21, 2017 at 8:46am
14
Most recent comment from Sergio:Hi,your need:1) use the following portfolio settings (screen 1724)2) use pictures of large size (min width 1200px)3) use pictures of the same size
Julie Picq
Import of single page not workingClosed
TheGem (WPBakery)
Updated November 20, 2017 at 2:21pm
4
Most recent comment from Oliver:Thank you for the info, Welcome!
KeLoX
Change "Scroll Down"Closed
TheGem (WPBakery)
Updated November 20, 2017 at 12:46pm
6
Most recent comment from Oliver:Welcome!
danilovbranko
Page loaderClosed
TheGem (WPBakery)
Updated November 20, 2017 at 12:30pm
2
Most recent comment from Oliver:HI!
Our preloader made via CSS, You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
peifkes
Styled Tables on mobile screenClosed
TheGem (WPBakery)
Updated November 20, 2017 at 10:33am
2
Most recent comment from Oliver:Hi!pls. try this:https://wpbakery.atlassian.net/wiki/spaces/VC/pages/17236001/How+to+prevent+tabs+and+tours+becoming+an+accordion+on+mobile
Johnathan
Bakery is randomly adding in this row & Text block when I'm saving the home pageClosed
TheGem (WPBakery)
Updated November 20, 2017 at 10:33am
4
Most recent comment from Sergio:pls. share the wp-admin access, we'll check
Gordon
Contact & Socials blankClosed
TheGem (WPBakery)
Updated November 20, 2017 at 9:33am
4
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.
Ruud van Reenen
Page title background color not correctClosed
TheGem (WPBakery)
Updated November 20, 2017 at 9:10am
3
Most recent comment from Oliver:Hi!OK, in any case feel free to contact us if you need help.