Public Tickets
Tim
LicenseClosed
TheGem (WPBakery)
Updated May 31, 2023 at 5:44am
2
Most recent comment from Oliver:Hi Tim, kindly use TheGem license manager as described here https://docs.codex-themes.com/article/295-license-terms to manage your licenses and activations. By deregistering you cannot register The ...
Web Doc
menu and headerClosed
TheGem(Elementor)
Updated May 30, 2023 at 12:44pm
4
Most recent comment from Oliver:Hi,please clean your browser cache and check:https://prnt.sc/AQGSX2JFPBgpAs I see it's working
Rudolph & Archie
JS Error: Uncaught DOMException: Failed to execute 'replaceState' on 'History'Closed
TheGem(Elementor)
Updated May 30, 2023 at 12:41pm
2
Most recent comment from Oliver:HI,Try to change link place, don't use Elementor widget and just add anchor to the section (ID filed)
33139mbfl
Demo activateClosed
TheGem(Elementor)
Updated May 30, 2023 at 11:22am
4
Most recent comment from Oliver:Hi,so can i use it for only one website? Yes, only 1 live siteso do I have to buy a new license for this? - 1 live site - 1 license
Luca Caligari
DEMO IMPORTClosed
TheGem(Elementor)
Updated May 30, 2023 at 10:35am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
alanlechevallier3a
Portfolio itemClosed
TheGem(Elementor)
Updated May 26, 2023 at 12:19pm
4
Most recent comment from Oliver:Oh, I see, sorry for misunderstanding. Kindly check this documentation: https://docs.codex-themes.com/article/500-how-to-show-video-project-gallery-or-animated-gif-in-portfolio-grids-listings
indigoross
Top Image loads in funnyClosed
TheGem(Elementor)
Updated May 26, 2023 at 11:55am
3
Most recent comment from Oliver:Hi,Ok, thank you for letting know
Max
Always show arrow on portfolio sliderClosed
TheGem(Elementor)
Updated May 25, 2023 at 1:41pm
6
Most recent comment from Oliver:Hi,please wait a bit, soon will be theme update with this feature
mgorayah
Custom link for Product on SalesClosed
TheGem (WPBakery)
Updated May 24, 2023 at 8:10am
5
Most recent comment from Oliver:Ok, thank you for letting know
russpond
Lightbox for Vimeo videos is not workingClosed
TheGem (WPBakery)
Updated May 24, 2023 at 7:54am
2
Most recent comment from Oliver:Hi,Sorry for delay, as I see there used your custom solution:https://prnt.sc/En_FOywcRGAJFrom the child theme, something wrong in your code.. Why are you not using our portfolio shortcode?https://cod ...
EdB1987
Blocks not workingClosed
TheGem (WPBakery)
Updated May 23, 2023 at 10:01am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
resshaheen
add to cart stickyClosed
TheGem(Elementor)
Updated May 23, 2023 at 9:36am
6
Most recent comment from Oliver:Can you few screenshots how it should work?
Regbilal
The build in Header menuClosed
TheGem (WPBakery)
Updated May 22, 2023 at 6:15am
2
Most recent comment from Oliver:HI,Sorry for delay, can you make screenshot how it should look like?
irayurkevich15
Самоцвіт (Елементор)Closed
TheGem(Elementor)
Updated May 21, 2023 at 10:21am
2
Most recent comment from Oliver:Hi,
Sorry, no, Thegem Elementor and Thegem WPBakery 2 absolutely different themes...
damionj1
Editing Widget ContentClosed
TheGem (WPBakery)
Updated May 21, 2023 at 9:37am
4
Most recent comment from Oliver:Hi,Sorry for delay, here you go:https://pida2.com/wp-admin/admin.php?page=thegem-theme-options#/contacts-and-socials/contacts