Public Tickets
charissawest
GuRu Homepage showing white border at top, left side and below sliderClosed
TheGem (WPBakery)
Updated May 10, 2023 at 8:58am
4
Most recent comment from Oliver:Hi,Try to add this one:
body .wpb_row, .wpb_content_element,
body ul.wpb_thumbnails-fluid > li,
body .last_toggle_el_margin, .wpb_button {
margin-bottom: 0;
}
Pudis
Domain changeClosed
Activation Problems in TheGem Theme.
Updated May 10, 2023 at 6:35am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
mateusz87szczepanczyk
Lite Speed CacheClosed
TheGem(Elementor)
Updated May 9, 2023 at 7:18am
2
Most recent comment from Oliver:Hi Mateusz, absolutely no issue. However, this would be good in case your server supports the LiteSpeed Cache, as it is more server-side caching mechanism. If not, we would recomment to use TheGem� ...
mateusz87szczepanczyk
Filters on product pageClosed
TheGem(Elementor)
Updated May 9, 2023 at 7:03am
2
Most recent comment from Oliver:Hi, WooCommerce doesn't have such an option, there is nothing to filter on the product page.
dios1demonio0 Rojas
hide out of stock productsClosed
TheGem(Elementor)
Updated May 8, 2023 at 8:23am
7
Most recent comment from Oliver:HI,Sorry for delay, thank you for letting know
mateusz87szczepanczyk
Color change in reg and log in input field on my account pageClosed
TheGem(Elementor)
Updated May 8, 2023 at 7:38am
6
Most recent comment from Oliver:You're welcome!
Filemon Cerda
Excessive use of bandwidthClosed
TheGem (WPBakery)
Updated May 8, 2023 at 7:18am
2
Most recent comment from Oliver:Hi,To get started, you need to install caching and minify, please check docs:https://codex-themes.com/thegem/documentation/portfolio-page-builder/Also I would recommend you install CDN on the domain, ...
shadi
creating different language versionClosed
TheGem(Elementor)
Updated May 7, 2023 at 6:08am
4
Most recent comment from Oliver:You are welcome
Werbeweisheit
Change the colorClosed
TheGem (WPBakery)
Updated May 7, 2023 at 6:08am
2
Most recent comment from Oliver:Hi, kindly provide your wp-admin access details using the private message and also attach some screenshots with more detail, which icons do you mean.
ALESSIA
URGENTClosed
Magna
Updated May 4, 2023 at 6:43am
2
Most recent comment from Oliver:Hi,Replied in the ticket
heavyquipinc
Mobile Device Header - not displaying incorrectlying correctlyClosed
TheGem(Elementor)
Updated May 3, 2023 at 8:31am
4
Most recent comment from Oliver:Hi,Sorry for delay, should be fixed, can you check?
Daataadirect
How to import Color Swatches in BULKClosed
TheGem(Elementor)
Updated May 3, 2023 at 6:21am
2
Most recent comment from Oliver:Hi,Take a look:https://barn2.com/blog/woocommerce-easy-variations-management/
dmac
Before I order more themesClosed
TheGem(Elementor)
Updated May 2, 2023 at 5:22am
4
Most recent comment from Oliver:Hi, sure, kindly check this documentation https://codex-themes.com/thegem/documentation/mega-menu-builder/
Farah
purchase codeClosed
TheGem(Elementor)
Updated May 1, 2023 at 3:41pm
3
Most recent comment from Oliver:Hi, kindly use TheGem license manager to manage your installations and activations: https://license-manager.codex-themes.com/
Filemon Cerda
Bandwidth Limit ExceededClosed
TheGem (WPBakery)
Updated May 1, 2023 at 12:26pm
2
Most recent comment from Oliver:HI,Sorry for delay, what is your hosting?