Public Tickets
Danica
Pugin problemsClosed
TheGem(Elementor)
Updated March 14, 2023 at 9:44am
2
Most recent comment from Oliver:Hi,Sorry for delay, replied in the ticket.
itsonions
Elementor not opening upClosed
TheGem(Elementor)
Updated March 14, 2023 at 7:24am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you deactivate third-party plugins? Can you provide FTP access to the site?
Daryan M Silvestre
mobile version not workingClosed
TheGem (WPBakery)
Updated March 14, 2023 at 6:57am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Michael Kelleher
main menuClosed
TheGem (WPBakery)
Updated March 11, 2023 at 6:52am
4
Most recent comment from Oliver:You are welcome!
sventertain
Customizing Blog Items in Lists/GridsClosed
TheGem (WPBakery)
Updated March 11, 2023 at 6:48am
10
Most recent comment from Oliver:Hi, sure, you can set it in tags page options here https://prnt.sc/XrfEtr5I8s-h
waleedahmedmind
Color problemClosed
TheGem(Elementor)
Updated March 10, 2023 at 4:56am
4
Most recent comment from Oliver:You are welcome!
STOLIVODKA
Title Area & Product PagesClosed
TheGem(Elementor)
Updated March 9, 2023 at 10:34am
2
Most recent comment from Oliver:Hi,I can't login admin dashboard with the data you provided, can you check?
Rocko_Bar
PreloaderClosed
TheGem(Elementor)
Updated March 9, 2023 at 10:33am
9
Most recent comment from Oliver:You're welcome!
viniciusbrazpereira
The purchase code you have entered is not validClosed
Cryption
Updated March 7, 2023 at 11:58am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
estudiohedra
Countdown thegem WPBakery elementClosed
TheGem (WPBakery)
Updated March 7, 2023 at 10:23am
6
Most recent comment from Oliver:Hi,Sorry for delay, you can change in thegem elements plugin, here you go:https://mediamaratonpamplona.com/wp-admin/admin.php?path=plugins%2Fthegem-elements%2Flanguages%2Fthegem-es_ES.po&bundle=thegem ...
Maksym
License registration was accidentally deletedClosed
TheGem (WPBakery)
Updated March 6, 2023 at 11:58am
4
Most recent comment from Oliver:Welcome!
thefuriousmaker
Top areaClosed
TheGem(Elementor)
Updated March 6, 2023 at 6:09am
2
Most recent comment from Oliver:Hi,Use header builder to make it:https://codex-themes.com/thegem/documentation/header-builder/
llukamatej2004
sidebar filterClosed
TheGem(Elementor)
Updated March 5, 2023 at 10:02am
8
Most recent comment from Oliver:Welcome!
muea
Theme UpdateClosed
Scalia
Updated March 5, 2023 at 10:01am
2
Most recent comment from Oliver:Hi,Scalia theme don't have autoupdate, please go here:https://themeforest.net/downloadsDownload last version of the theme and update it manually by removing old theme and uploading new one.
HylandsInc
removing iconsClosed
TheGem (WPBakery)
Updated March 3, 2023 at 12:13pm
8
Most recent comment from Oliver:You're welcome!