Public Tickets
Choum
Critical ErrorClosed
Activation Problems in TheGem Theme.
Updated March 1, 2023 at 11:14am
2
Most recent comment from Oliver:Hi, please provide wp-admin and FTP access, I'll check it out
dermocos
multidomain licenseClosed
TheGem(Elementor)
Updated February 28, 2023 at 4:05pm
4
Most recent comment from Oliver:Hi, sorry for this delay, we have replied.
skindeepbeautysalon
Revolution SliderClosed
TheGem (WPBakery)
Updated February 28, 2023 at 5:40am
10
Most recent comment from Oliver:You are very welcome!
gskmac
PortfolioClosed
TheGem(Elementor)
Updated February 28, 2023 at 5:31am
2
Most recent comment from Oliver:Hi, while editing respective portfolio item, scroll down to page options https://prnt.sc/Yv39oJIGhgH- and click on "+" . Here you can specify the link https://prnt.sc/acm-gvDa28MW
chouwaard
Deactivaded pluginsClosed
TheGem (WPBakery)
Updated February 27, 2023 at 1:00pm
2
Most recent comment from Oliver:HI,Can you provide wp-admin and FTP access?
songsmash
Woocommerce Footer WidgetsClosed
TheGem(Elementor)
Updated February 24, 2023 at 11:18am
4
Most recent comment from Oliver:HI,What do you need to change there?
foxjake
Adobe fontsClosed
TheGem(Elementor)
Updated February 24, 2023 at 6:11am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access and make few screenshots where did you added it?
Michael Kelleher
woocommerce buttonClosed
TheGem (WPBakery)
Updated February 22, 2023 at 6:27pm
4
Most recent comment from Oliver:You are welcome!
arquit
woocommerceClosed
Activation Problems in TheGem Theme.
Updated February 22, 2023 at 9:32am
2
Most recent comment from Oliver:Hi,
For now you can just ignore this notices as it doesn’t have any impact on TheGem and its functionality, everything works fine without any conflicts. The update will be released very soon, we wil ...
Eric
The purchase code you have entered is not validClosed
Activation Problems in TheGem Theme.
Updated February 22, 2023 at 6:01am
4
Most recent comment from Oliver:Hi, kindly use TheGem license manager to manage your installations and activations https://codex-themes.com/thegem/license_manager/
hema77
Style Filter ButtonClosed
TheGem (WPBakery)
Updated February 20, 2023 at 10:59am
2
Most recent comment from Oliver:HI!
CSS example:
body .portfolio-filters-list.style-standard:not(.single-filter) .portfolio-filter-item .widget-title {
padding: 10px 20px;
border-radius: 0;
}
micks80
How to fix custom css without FTPClosed
TheGem(Elementor)
Updated February 20, 2023 at 7:42am
8
Most recent comment from Oliver:Take a look here:https://stackoverflow.com/questions/17922644/wordpress-asking-for-my-ftp-credentials-to-install-plugins
songsmash
Top Area on MobileClosed
TheGem(Elementor)
Updated February 17, 2023 at 6:16am
2
Most recent comment from Oliver:Hi,Top area deactivated for mobile in the page options, take a look:https://screenrec.com/share/4MyQRKTipl
Holly
Templates not WorkingClosed
TheGem (WPBakery)
Updated February 15, 2023 at 5:47pm
5
Most recent comment from Oliver:Hi Holly, the templates are based on the dynamic content form your blog post - like post content, post excerpt, post comments etc. In case your post don't have any content to be used to populati ...
gbscl
Alignment Responsive Issue using portfolio gridClosed
TheGem(Elementor)
Updated February 14, 2023 at 11:30am
4
Most recent comment from Oliver:Hi,Can I deactivate third-party plugins?