Public Tickets
heavyquipinc
Mobile Device Header - not displaying incorrectlying correctlyClosed
TheGem(Elementor)
Updated May 3, 2023 at 8:31am
4
Most recent comment from Oliver:Hi,Sorry for delay, should be fixed, can you check?
Daataadirect
How to import Color Swatches in BULKClosed
TheGem(Elementor)
Updated May 3, 2023 at 6:21am
2
Most recent comment from Oliver:Hi,Take a look:https://barn2.com/blog/woocommerce-easy-variations-management/
dmac
Before I order more themesClosed
TheGem(Elementor)
Updated May 2, 2023 at 5:22am
4
Most recent comment from Oliver:Hi, sure, kindly check this documentation https://codex-themes.com/thegem/documentation/mega-menu-builder/
Farah
purchase codeClosed
TheGem(Elementor)
Updated May 1, 2023 at 3:41pm
3
Most recent comment from Oliver:Hi, kindly use TheGem license manager to manage your installations and activations: https://license-manager.codex-themes.com/
Filemon Cerda
Bandwidth Limit ExceededClosed
TheGem (WPBakery)
Updated May 1, 2023 at 12:26pm
2
Most recent comment from Oliver:HI,Sorry for delay, what is your hosting?
Joss0ne
Featured image as backgroundClosed
TheGem(Elementor)
Updated May 1, 2023 at 6:11am
4
Most recent comment from Oliver:You are welcome!
shama
HeaderClosed
TheGem(Elementor)
Updated April 29, 2023 at 10:01am
2
Most recent comment from Oliver:Hi, this is a duplicate of https://codexthemes.ticksy.com/ticket/3359249/ - kindly reply on our request here https://codexthemes.ticksy.com/ticket/3359249/
shama
HeaderClosed
TheGem(Elementor)
Updated April 29, 2023 at 10:00am
2
Most recent comment from Oliver:Hi, this is a duplicate of https://codexthemes.ticksy.com/ticket/3359249/ - kindly reply on our request here https://codexthemes.ticksy.com/ticket/3359249/
Ryan
UpdatesClosed
TheGem(Elementor)
Updated April 28, 2023 at 1:17pm
6
Most recent comment from Oliver:Welcome!
Vinh
Changing product tabs orderClosed
TheGem(Elementor)
Updated April 28, 2023 at 11:25am
4
Most recent comment from Oliver:HI,
please provide wp-admin access, I'll check it out
j3dj3d
Enable Front End WPBakeryClosed
TheGem (WPBakery)
Updated April 28, 2023 at 6:12am
2
Most recent comment from Oliver:Hi,As I see it's already enabled, please click here:https://prnt.sc/viqY5E_A0qtrin the page or post settings
AlykaAdmin
Unable to update Theme pluginsClosed
Activation Problems in TheGem Theme.
Updated April 26, 2023 at 10:49am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Carlo
support, portfolio and home pageClosed
TheGem(Elementor)
Updated April 26, 2023 at 10:13am
4
Most recent comment from Oliver:Hi,You can deactivate it in the theme options, take a look:https://prnt.sc/MFETDTifXWnI
James
how to change blog home page using TheGem template builder?Closed
TheGem (WPBakery)
Updated April 26, 2023 at 5:53am
6
Most recent comment from Oliver:Hi, can you please provide wp-admin access details in the private message so we can check, what kind of page is this? Thank you.
johannesseibold
TabsClosed
TheGem (WPBakery)
Updated April 25, 2023 at 5:33am
2
Most recent comment from Oliver:Hi Johannes, sorry for this delay because of the weekend days. Can you please record a short videocast showing the issue with the tabs? I cannot see any alterations in the top padding of the section ...