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Public Tickets

DGRComms Order of TeamClosed   TheGem (WPBakery)   Updated November 25, 2021 at 9:23am   3 Most recent comment from Oliver:ok, thank you for letting know Juan Gavela Install child user iconClosed   TheGem (WPBakery)   Updated November 22, 2021 at 8:34am   2 Most recent comment from Oliver:Hi,Take a look:https://codex-themes.com/thegem/documentation/#adding-your-own-icons inkyd Size GuideClosed   TheGem (WPBakery)   Updated November 19, 2021 at 7:23am   4 Most recent comment from Oliver:Ok, thank you for letting know MARIE SO configurationClosed   TheGem (WPBakery)   Updated November 16, 2021 at 10:57am   3 Most recent comment from MARIE SO:Oh my God I think i am gonna ask to be refund Because you are always wasting my time and never answear me !! Marcel Toffel installationClosed   TheGem (WPBakery)   Updated November 16, 2021 at 7:59am   2 Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access, I'll check it out Paul Design responsiveClosed   TheGem (WPBakery)   Updated November 10, 2021 at 8:20am   4 Most recent comment from Michael:First, you haven't updated the theme.Secondly, the column width corresponds to the settings that you set in the settings.You need to use these settings, for example: etouilloux Portfolio items not displaying - Problem with taxonomy?Closed   TheGem (WPBakery)   Updated November 4, 2021 at 7:29am   2 Most recent comment from Oliver:Hi,Sorry, I can't say you anything without the access, can you set the site to any test hosting? Stefano Becheroni "TheGem Blocks" for Elementor?Closed   TheGem (WPBakery)   Updated November 1, 2021 at 7:19am   2 Most recent comment from Michael:HI!Yes, TheGem Blocks are also available for the Elementor version of the theme. Marco Annoying WP editorClosed   TheGem (WPBakery)   Updated October 20, 2021 at 11:11am   2 Most recent comment from Oliver:Hi, Take a look: https://www.wpbeginner.com/plugins/how-to-disable-gutenberg-and-keep-the-classic-editor-in-wordpress/ ajotta Translate CountdownClosed   TheGem (WPBakery)   Updated October 18, 2021 at 6:19am   8 Most recent comment from Oliver:Welcome! Stefano Becheroni Menu with centered logoClosed   TheGem (WPBakery)   Updated October 12, 2021 at 3:46pm   2 Most recent comment from Stefano Becheroni:I have seen the fourth option.Sorry.You can close the ticket. frg004 Core Web Vitals - LCP issue: longer than 2.5s (mobile)Closed   TheGem (WPBakery)   Updated October 4, 2021 at 6:37am   3 Most recent comment from Oliver:By the way take a look to this plugin:https://wp-rocket.me/?campaignid=12123134354&adgroupid=115624290686&adid=492669262243&gclid=CjwKCAjwqeWKBhBFEiwABo_XBp8ZMev18v0KWVCCtJk4bechxACWfcnNa5D8JAkU8D9aja ... WednesdaysHeroes woocommerce supportClosed   TheGem (WPBakery)   Updated October 2, 2021 at 10:08am   2 Most recent comment from Oliver:Hi,Sorry for not updated info, sure, everything will work. Stefano Becheroni Layer Slider updateClosed   TheGem (WPBakery)   Updated September 30, 2021 at 11:32am   4 Most recent comment from Oliver:Welcome! kathleen brown Full width container issuesClosed   TheGem (WPBakery)   Updated September 28, 2021 at 1:13pm   4 Most recent comment from Oliver:Hi,Activate it and just clean the cache, everything will be ok.