Public Tickets
DGRComms
Order of TeamClosed
TheGem (WPBakery)
Updated November 25, 2021 at 9:23am
3
Most recent comment from Oliver:ok, thank you for letting know
Juan Gavela
Install child user iconClosed
TheGem (WPBakery)
Updated November 22, 2021 at 8:34am
2
Most recent comment from Oliver:Hi,Take a look:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
inkyd
Size GuideClosed
TheGem (WPBakery)
Updated November 19, 2021 at 7:23am
4
Most recent comment from Oliver:Ok, thank you for letting know
MARIE SO
configurationClosed
TheGem (WPBakery)
Updated November 16, 2021 at 10:57am
3
Most recent comment from MARIE SO:Oh my God I think i am gonna ask to be refund Because you are always wasting my time and never answear me !!
Marcel Toffel
installationClosed
TheGem (WPBakery)
Updated November 16, 2021 at 7:59am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access, I'll check it out
Paul
Design responsiveClosed
TheGem (WPBakery)
Updated November 10, 2021 at 8:20am
4
Most recent comment from Michael:First, you haven't updated the theme.Secondly, the column width corresponds to the settings that you set in the settings.You need to use these settings, for example:
etouilloux
Portfolio items not displaying - Problem with taxonomy?Closed
TheGem (WPBakery)
Updated November 4, 2021 at 7:29am
2
Most recent comment from Oliver:Hi,Sorry, I can't say you anything without the access, can you set the site to any test hosting?
Stefano Becheroni
"TheGem Blocks" for Elementor?Closed
TheGem (WPBakery)
Updated November 1, 2021 at 7:19am
2
Most recent comment from Michael:HI!Yes, TheGem Blocks are also available for the Elementor version of the theme.
Marco
Annoying WP editorClosed
TheGem (WPBakery)
Updated October 20, 2021 at 11:11am
2
Most recent comment from Oliver:Hi,
Take a look:
https://www.wpbeginner.com/plugins/how-to-disable-gutenberg-and-keep-the-classic-editor-in-wordpress/
ajotta
Translate CountdownClosed
TheGem (WPBakery)
Updated October 18, 2021 at 6:19am
8
Most recent comment from Oliver:Welcome!
Stefano Becheroni
Menu with centered logoClosed
TheGem (WPBakery)
Updated October 12, 2021 at 3:46pm
2
Most recent comment from Stefano Becheroni:I have seen the fourth option.Sorry.You can close the ticket.
frg004
Core Web Vitals - LCP issue: longer than 2.5s (mobile)Closed
TheGem (WPBakery)
Updated October 4, 2021 at 6:37am
3
Most recent comment from Oliver:By the way take a look to this plugin:https://wp-rocket.me/?campaignid=12123134354&adgroupid=115624290686&adid=492669262243&gclid=CjwKCAjwqeWKBhBFEiwABo_XBp8ZMev18v0KWVCCtJk4bechxACWfcnNa5D8JAkU8D9aja ...
WednesdaysHeroes
woocommerce supportClosed
TheGem (WPBakery)
Updated October 2, 2021 at 10:08am
2
Most recent comment from Oliver:Hi,Sorry for not updated info, sure, everything will work.
Stefano Becheroni
Layer Slider updateClosed
TheGem (WPBakery)
Updated September 30, 2021 at 11:32am
4
Most recent comment from Oliver:Welcome!
kathleen brown
Full width container issuesClosed
TheGem (WPBakery)
Updated September 28, 2021 at 1:13pm
4
Most recent comment from Oliver:Hi,Activate it and just clean the cache, everything will be ok.