Public Tickets
Jhun Lorenz Asna
Blog PostClosed
TheGem (WPBakery)
Updated July 29, 2021 at 8:00am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access.
diegobonati
Footer area not showingClosed
TheGem (WPBakery)
Updated July 27, 2021 at 11:00am
6
Most recent comment from Oliver:Sorry, for now, don't know, just leave activated gem elements and WPBackery page builder and check.
AnBue
Custom fontsClosed
TheGem (WPBakery)
Updated July 21, 2021 at 7:39am
2
Most recent comment from Oliver:Hi,You can add it in the Thegem > Self-Hosted FontsAfter you add it there, your font will be the first in the theme options.
nikolettgados
TheGem Demo Import plugin install errorClosed
TheGem (WPBakery)
Updated July 21, 2021 at 6:46am
4
Most recent comment from Oliver:Ok, Thank you for letting know
sanaz
problem with custom cssClosed
TheGem (WPBakery)
Updated July 16, 2021 at 10:15am
4
Most recent comment from Oliver:pls. give me wp-admin access, I'll check it out
ecollinsbilling
Issue with bakery recognizing active license.Closed
TheGem (WPBakery)
Updated July 16, 2021 at 9:41am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Islam_hussin
Slider Revolution RTL problemClosed
TheGem (WPBakery)
Updated July 15, 2021 at 8:40am
2
Most recent comment from Oliver:HI,
Replied in the ticket.
1Paulo
phpClosed
TheGem (WPBakery)
Updated July 13, 2021 at 1:35pm
6
Most recent comment from Oliver:Nothing, just use last theme version.
kocharneha
2 products in a row for mobile viewClosed
TheGem (WPBakery)
Updated July 6, 2021 at 10:35am
2
Most recent comment from Michael:HI!Please use the Product Grid element.
zouavre
Navigation DotsClosed
TheGem (WPBakery)
Updated June 28, 2021 at 8:12am
5
Most recent comment from Oliver:Did you add the slide name? Take a look at the video:
David Dung
Error demo fullscreen-vertical-slider-1Closed
TheGem (WPBakery)
Updated June 25, 2021 at 11:39am
6
Most recent comment from Oliver:Take a look:https://bdibglobal.co.uk/
Juan
Activation issuesClosed
TheGem (WPBakery)
Updated June 23, 2021 at 9:29am
4
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
soulsurf
Different Header on subpagesClosed
TheGem (WPBakery)
Updated June 23, 2021 at 8:56am
6
Most recent comment from Michael:In a theme, you can only change the menu on a separate page.Please contact us if you have any questions.
patriciaPBW
the cart button disappears in the same product, is it a cache problem?Closed
TheGem (WPBakery)
Updated June 22, 2021 at 7:35am
6
Most recent comment from Oliver:You're welcome!
Tynah
Technical helpClosed
TheGem (WPBakery)
Updated June 14, 2021 at 1:50pm
6
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!