Public Tickets
clementcold
Test site purchase codeClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:19am
2
Most recent comment from Oliver:Hi,One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this ...
claudiopardal
Logo does not appearClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:23am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:22am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
Sara
Creative agency liteClosed
TheGem (WPBakery)
Updated November 22, 2020 at 10:00am
17
Most recent comment from Michael:You can find Custom Footers here:
claudiubell
Disable PreloaderClosed
TheGem (WPBakery)
Updated November 20, 2020 at 9:12am
2
Most recent comment from Michael:HI!
pls. use following css:
.preloader {
display:none !important;
}
chrismaynard5
The gem fonts slow websiteClosed
TheGem (WPBakery)
Updated November 19, 2020 at 9:52am
2
Most recent comment from Michael:HI!Please use https://wordpress.org/plugins/autoptimize/ plugin.
Stefano Becheroni
Dismiss noticesClosed
TheGem (WPBakery)
Updated November 16, 2020 at 9:54am
9
Most recent comment from Stefano Becheroni:HI Gregor,thanks, I did it but the notice is still there.Don't mind anyway, it's not that important, sorry for bothering you, because this is not a problem at all.You can close the ticket
cavarossi
js/functions.js: jQuery.fn.load() is deprecatedClosed
TheGem (WPBakery)
Updated November 12, 2020 at 10:43am
2
Most recent comment from Oliver:Hi,It's just a warning, ignore it for now, nothing will be broken, we'll update this functions in the future theme updates.
ichinie
bug portfolio & creditClosed
TheGem (WPBakery)
Updated November 12, 2020 at 7:09am
16
Most recent comment from Michael:1) You can use a separate element with separate settings for different types of devices.2) pls. use following css:
.gem-testimonials.style2 .gem-testimonial-item {
padding: 50px 0 !important;
} ...
nigah_hussain
Listing for real estateClosed
TheGem (WPBakery)
Updated November 11, 2020 at 11:20am
2
Most recent comment from Oliver:Hi,Sorry, we don't have such feature in the theme, you should to look third-party plugin to make it.
Lindsey Ross
CSS HelpClosed
TheGem (WPBakery)
Updated November 11, 2020 at 8:40am
2
Most recent comment from Michael:Hi!Please read this ticket:https://codexthemes.ticksy.com/ticket/2596982/
Jhun Lorenz Asna
shortcodeClosed
TheGem (WPBakery)
Updated November 11, 2020 at 8:15am
4
Most recent comment from Michael:Please use one of the following plugins:https://www.wpbeginner.com/plugins/best-social-media-plugins-for-wordpress/
Ryan
Icons as numbersClosed
TheGem (WPBakery)
Updated November 10, 2020 at 9:21am
2
Most recent comment from Oliver:Hi,Working for me, can you add few screenshots what do you see on your end?
Naveen
Unable to Install the WP bakery PluginClosed
TheGem (WPBakery)
Updated November 10, 2020 at 7:04am
4
Most recent comment from Oliver:Ok, thank you for letting know
Sefa Koç
logo fail and map embed failClosed
TheGem (WPBakery)
Updated November 9, 2020 at 7:03am
3
Most recent comment from Oliver:Ok, thank you for letting know