Public Tickets
akhil_garg
Cannot activate theme and update plugins despite renewal of Theme licenseClosed
TheGem (WPBakery)
Updated November 25, 2020 at 8:13am
5
Most recent comment from Oliver:Hi,pls. wait a bit, we're checking plugin on the compatibility with the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own p ...
chrismaynard5
Using adobe typekitClosed
TheGem (WPBakery)
Updated November 25, 2020 at 7:57am
4
Most recent comment from Oliver:Thank you!
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:25am
5
Most recent comment from Oliver:You're welcome!
VGDigitalServices
How do I remove the fade from portfolio excerptsClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:24am
5
Most recent comment from Oliver:Ok, thank you for letting know
Mark de Rooij
Adjusted mobile menuClosed
TheGem (WPBakery)
Updated November 24, 2020 at 10:45am
4
Most recent comment from Oliver:Ok, will add the task to add this feature.
Mike_Spoleto
Display the price before the discountClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:47am
2
Most recent comment from Oliver:HI!
pls. use following css:
.products .product-info .price del {
display: inline-block;
}
clementcold
Test site purchase codeClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:19am
2
Most recent comment from Oliver:Hi,One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this ...
claudiopardal
Logo does not appearClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:23am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:22am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
Sara
Creative agency liteClosed
TheGem (WPBakery)
Updated November 22, 2020 at 10:00am
17
Most recent comment from Michael:You can find Custom Footers here:
claudiubell
Disable PreloaderClosed
TheGem (WPBakery)
Updated November 20, 2020 at 9:12am
2
Most recent comment from Michael:HI!
pls. use following css:
.preloader {
display:none !important;
}
chrismaynard5
The gem fonts slow websiteClosed
TheGem (WPBakery)
Updated November 19, 2020 at 9:52am
2
Most recent comment from Michael:HI!Please use https://wordpress.org/plugins/autoptimize/ plugin.
Stefano Becheroni
Dismiss noticesClosed
TheGem (WPBakery)
Updated November 16, 2020 at 9:54am
9
Most recent comment from Stefano Becheroni:HI Gregor,thanks, I did it but the notice is still there.Don't mind anyway, it's not that important, sorry for bothering you, because this is not a problem at all.You can close the ticket
cavarossi
js/functions.js: jQuery.fn.load() is deprecatedClosed
TheGem (WPBakery)
Updated November 12, 2020 at 10:43am
2
Most recent comment from Oliver:Hi,It's just a warning, ignore it for now, nothing will be broken, we'll update this functions in the future theme updates.
ichinie
bug portfolio & creditClosed
TheGem (WPBakery)
Updated November 12, 2020 at 7:09am
16
Most recent comment from Michael:1) You can use a separate element with separate settings for different types of devices.2) pls. use following css:
.gem-testimonials.style2 .gem-testimonial-item {
padding: 50px 0 !important;
} ...