Public Tickets
Juan Gavela
uppercase letters to lowercase lettersClosed
TheGem (WPBakery)
Updated December 3, 2020 at 10:08am
2
Most recent comment from Oliver:Hi,You need to set check box "Disable "Smooth Scroll"" in the theme options, here:
arenadynamics
WPBakery Backend / Frontend Editor MissingClosed
TheGem (WPBakery)
Updated December 2, 2020 at 8:51am
4
Most recent comment from Oliver:Hi,Can you deactivate third-party plugins?
Zelda Star
Woocommerce checkoutClosed
TheGem (WPBakery)
Updated December 1, 2020 at 9:08am
5
Most recent comment from Oliver:Hi,optional.
akhil_garg
Cannot activate theme and update plugins despite renewal of Theme licenseClosed
TheGem (WPBakery)
Updated November 25, 2020 at 8:13am
5
Most recent comment from Oliver:Hi,pls. wait a bit, we're checking plugin on the compatibility with the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own p ...
chrismaynard5
Using adobe typekitClosed
TheGem (WPBakery)
Updated November 25, 2020 at 7:57am
4
Most recent comment from Oliver:Thank you!
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:25am
5
Most recent comment from Oliver:You're welcome!
VGDigitalServices
How do I remove the fade from portfolio excerptsClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:24am
5
Most recent comment from Oliver:Ok, thank you for letting know
Mark de Rooij
Adjusted mobile menuClosed
TheGem (WPBakery)
Updated November 24, 2020 at 10:45am
4
Most recent comment from Oliver:Ok, will add the task to add this feature.
Mike_Spoleto
Display the price before the discountClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:47am
2
Most recent comment from Oliver:HI!
pls. use following css:
.products .product-info .price del {
display: inline-block;
}
clementcold
Test site purchase codeClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:19am
2
Most recent comment from Oliver:Hi,One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this ...
claudiopardal
Logo does not appearClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:23am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:22am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
Sara
Creative agency liteClosed
TheGem (WPBakery)
Updated November 22, 2020 at 10:00am
17
Most recent comment from Michael:You can find Custom Footers here:
claudiubell
Disable PreloaderClosed
TheGem (WPBakery)
Updated November 20, 2020 at 9:12am
2
Most recent comment from Michael:HI!
pls. use following css:
.preloader {
display:none !important;
}
chrismaynard5
The gem fonts slow websiteClosed
TheGem (WPBakery)
Updated November 19, 2020 at 9:52am
2
Most recent comment from Michael:HI!Please use https://wordpress.org/plugins/autoptimize/ plugin.