Public Tickets
digitalcardiff
WP BakeryClosed
TheGem (WPBakery)
Updated December 12, 2020 at 1:10pm
2
Most recent comment from Oliver:Hi,pls. update theme to the last version, this issue already fixed.
rmaresca
Problem with lazy loadingClosed
TheGem (WPBakery)
Updated December 10, 2020 at 11:11am
2
Most recent comment from Oliver:Hi,
pls. wait a bit, soon will be the update to fix the issue.
pigroup
Client feed not workingClosed
TheGem (WPBakery)
Updated December 9, 2020 at 10:33pm
2
Most recent comment from Michael:HI!
Yes, we are aware of this issue and will soon release an update to fix this issue.
A temporary fix for the problem, the elements will be displayed, but the animations will not work.
Sorry for the ...
Mark de Rooij
Add to cart button for cross-sells (feature request)Closed
TheGem (WPBakery)
Updated December 9, 2020 at 11:07am
16
Most recent comment from Oliver:Hi,Add this CSS code:
body .woocommerce .cross-sells .product .product-bottom {
display: inline-block;
}
Mihai
Share ButtonsClosed
TheGem (WPBakery)
Updated December 9, 2020 at 9:14am
4
Most recent comment from Oliver:Hi,You need to edit template:wp-content/themes/thegem/woocommerce/content-product.phpOr action:
If you use template, copy it to the child theme before the editing.
Buğra
QuickfindersClosed
TheGem (WPBakery)
Updated December 8, 2020 at 7:49am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#quickfindershttps://codex-themes.com/thegem/documentation/#quickfinder
valmustechnology
ResponsivenessClosed
TheGem (WPBakery)
Updated December 7, 2020 at 7:36am
4
Most recent comment from Michael:You use a lot of menu items that just don't fit physically on the screen if you reduce the width. This is the code that will place menu items that do not fit on the screen on the second line.
#p ...
Pétula
How to hide excerptClosed
TheGem (WPBakery)
Updated December 7, 2020 at 7:00am
6
Most recent comment from Oliver:Hi,pls. give me wp-admin access.
Mihai
Footer Widget and footer designClosed
TheGem (WPBakery)
Updated December 6, 2020 at 11:29am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
inadeemhrs
The package could not be installed. No valid plugins were found. Plugin installation failed.Closed
TheGem (WPBakery)
Updated December 6, 2020 at 9:26am
5
Most recent comment from Oliver:Hi,Sorry for delay, pls. give me wp-admin access.
Petros001
category imageClosed
TheGem (WPBakery)
Updated December 4, 2020 at 7:52am
2
Most recent comment from Oliver:HI!
Sorry, can you add some screenshots to describe this issues in detail? Thank you.
scwilson
FooterClosed
TheGem (WPBakery)
Updated December 3, 2020 at 10:11am
2
Most recent comment from Michael:HI!Unfortunately, footers are not provided on pages of this type. You can use a regular footer-styled block.
Juan Gavela
uppercase letters to lowercase lettersClosed
TheGem (WPBakery)
Updated December 3, 2020 at 10:08am
2
Most recent comment from Oliver:Hi,You need to set check box "Disable "Smooth Scroll"" in the theme options, here:
arenadynamics
WPBakery Backend / Frontend Editor MissingClosed
TheGem (WPBakery)
Updated December 2, 2020 at 8:51am
4
Most recent comment from Oliver:Hi,Can you deactivate third-party plugins?
Zelda Star
Woocommerce checkoutClosed
TheGem (WPBakery)
Updated December 1, 2020 at 9:08am
5
Most recent comment from Oliver:Hi,optional.