Public Tickets
AmyLynn2136
Client CarouselClosed
TheGem (WPBakery)
Updated October 19, 2020 at 8:24am
2
Most recent comment from Michael:Hi, sorry, can you pls provide more details with screenshots?Also provide the wp-admin access. We will try to inspect problem on your site.
Alex
Demo ContentClosed
TheGem (WPBakery)
Updated October 15, 2020 at 8:11am
2
Most recent comment from Michael:HI!Please use this button:
Apostolos Ntokos
SLIDER REVOLUTIONClosed
TheGem (WPBakery)
Updated October 14, 2020 at 12:41pm
6
Most recent comment from Michael:You're welcome!
musicrespons
Transfer of support to clientClosed
TheGem (WPBakery)
Updated October 13, 2020 at 8:21am
2
Most recent comment from Oliver:Hi,We don't have access to your license, pls. try to contact envato support team with this issue.
grupoproductorademoda
Footer ProblemsClosed
TheGem (WPBakery)
Updated October 13, 2020 at 8:18am
2
Most recent comment from Michael:HI!1) You need to disable default footer:https://codex-themes.com/thegem/documentation/#footer2) Please read the documentation:https://codex-themes.com/thegem/documentation/#clienthttps://codex-themes ...
Jhun Lorenz Asna
GOOGLE FONTClosed
TheGem (WPBakery)
Updated October 9, 2020 at 8:42am
5
Most recent comment from Oliver:Hi,Try to deregister:
if($fonts_url = thegem_google_fonts_url()) {
wp_enqueue_style( 'thegem-google-fonts', $fonts_url);
}
and add new one with your function
Giovanni
remove search formClosed
TheGem (WPBakery)
Updated October 9, 2020 at 7:43am
2
Most recent comment from Michael:HI!
pls. use following css:
.vertical-menu-item-widgets {
display: none !important;
}
erisal
WPBakery or Elementor ?Closed
TheGem (WPBakery)
Updated October 8, 2020 at 8:41am
3
Most recent comment from Oliver:Hi,Elementor
laurancw
mobile devices errors and backeryClosed
TheGem (WPBakery)
Updated October 2, 2020 at 8:11am
4
Most recent comment from Michael:The plugins recommended in the documentation cannot cause such problems. If you want us to help you, I need to see the problems live.
tamara_75
dline-2-1 styleClosed
TheGem (WPBakery)
Updated October 1, 2020 at 2:40pm
4
Most recent comment from Michael:Paste your code into Theme Options and it will persist across theme updates.
mbaake
Portfolio isn't shown in frontendClosed
TheGem (WPBakery)
Updated October 1, 2020 at 11:56am
4
Most recent comment from Oliver:Hi,pls. check now, there was missing image in one portfolio item...
Charles
Moving WP Bakery version to ElementorClosed
TheGem (WPBakery)
Updated October 1, 2020 at 10:58am
2
Most recent comment from Oliver:Hi,TheGem for Elementor is a reworked version of TheGem theme, which is lightweight and optimized for Elementor. TheGem for Elementor is NOT compatible with TheGem for WPBakery. In case you will ins ...
Kamikaze_Phoenix
Adjusting height of 1 of 2 columnsClosed
TheGem (WPBakery)
Updated October 1, 2020 at 7:33am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to help you.
Kamikaze_Phoenix
FontsClosed
TheGem (WPBakery)
Updated October 1, 2020 at 7:32am
2
Most recent comment from Michael:HI!Unfortunately, only fonts from theme options are available in this editor. But you can write the fonts you want using the code.
Jhun Lorenz Asna
Pop-up triggerClosed
TheGem (WPBakery)
Updated October 1, 2020 at 7:28am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!